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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Life Saving Product

5
We acquired a kitten at students and during its first week the little adventurer had a slight tumble and hurt his hip! He needed an operation and Pet plan were nothing but completely amazing, even though the little guy was on a cover note! Everyone on the phone was really clear with explaining everything, and we have kept the policy running since! I would highly recommend! Reviewed on: 17th August 2017
Tom Bellamy's avatar
Tom Bellamy

Reputable company

5
Helpful staff - excellent cover Reviewed on: 17th August 2017
Parveen Sohotey's avatar
Parveen Sohotey

Five star

5
Great customer service, fast and never quibble Reviewed on: 15th August 2017
Lottie's avatar
Lottie

Best pet insurance

5
My pony max was very poorly a few years back .. not only did they pay for his treatment without issues! They were very supportive and helpful in our times of distress ,. And for that I'm very grateful. Reviewed on: 15th August 2017
Lyndsey 's avatar
Lyndsey

Easy to make a claim

5
Brilliant customer service & a very easy to make a claim. Their whole life policies are excellent value for money. Reviewed on: 7th August 2017
Catherine Kemshell's avatar
Catherine Kemshell

Simply the best

5
They are reliable, liked by vets and great to deal with. There are lots of cheaper companies but you get what you pay for and Petplan go the extra mile. Reviewed on: 6th August 2017
Sharon Rose's avatar
Sharon Rose

Always been so efficient and paid out when we needed it.

4
Our gorgeous little boy Totto who was our cat died last year but we have always had a really great experience with Petplan who always paid out whenever we neede to claim and handled our claims promptly. If we decide to have a cat again in the future, petplan willge definitely at the top of our list for insurance. Reviewed on: 4th August 2017
Natasha 's avatar
Natasha

The only pet insurance for me!

5
Petplan have been fantastic for all my pets and many family and friends I know. Reliable, life time cover that actually covers the problems you have, no sneaky clauses or issues claiming. Reviewed on: 3rd August 2017
Katie Friel-Russell's avatar
Katie Friel-Russell

Quick & efficient, no quibble claim settlement

5
Pet plan pay all claims quickly & give a full explanation of any excesses involved. They have covered our dog from the day we got him, he has a few long term health problems which are all still covered, giving us peace of mind when we visit the vets. Reviewed on: 3rd August 2017
Karen Hunter's avatar
Karen Hunter

Great cover

5
Cover for life at an affordable price. No quibble claims and prompt payments made. Reviewed on: 3rd August 2017
Brian Williams's avatar
Brian Williams

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