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Petplan: Pet insurance reviews

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4.85
Based on 2,319 reviews, last reviewed 30th Aug 2025
2100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Excellent cover for epileptic dog My dog has been with Petplan since we had her as an 8 month old rescue. She developed epilepsy around age 3 and Petplan have been amazing at covering... Read more Reviewed on: 30th August 2025
SW 's avatar
SW

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2319)

Never had a problem

5
I ve had 3 dogs insured with petplan.i ve made claims for all 3 of them with no problems. I got cheques minus my excess within 4 weeks. Reviewed on: 16th July 2017
Laura Farnworth's avatar
Laura Farnworth

Reliable and trustworthy

4
I have used Petplan equine insurance for many years. I have found their customer services assistants to be efficient, polite and helpful. The are very knowledgeable about the products they sell. Petplan offer a comprehensive range of equine insurance products. I am able to continue insuring my aging pony at a competitive price. I may pay a slightly higher premium than horse owners using less specialized companies. However, this is balanced by the peace of mind I get from using a trusted and well established company. Reviewed on: 16th July 2017
Charlotte Easton's avatar
Charlotte Easton

Great company while dealing with my loss

5
When my dear pedigree cat passed away unexpectedly, petplan were very friendly and understanding when I spoke to them. I had a few problems with getting his pedigree certificate to them but they were great and didn't put me under any additional stress. Would highly recommend them x Reviewed on: 15th July 2017
Amy Charlotte Murray's avatar
Amy Charlotte Murray

Pet Plan Rider Insurance

4
I've had cover with Pet Plan for rider insurance for a few years and luckily I've not had to claim yet! The price remains low year after year which is great. Reviewed on: 14th July 2017
rachael 's avatar
rachael

Great customer service

4
Very friendly customer service and competitive quotes - they beat my previous insurers by around £20 per month. Reviewed on: 4th July 2017
Kelly Clear's avatar
Kelly Clear

Cheaper to insure my car....

3
I have not made any claims on my pet insurance and my Pug, Alfie, is of great health but because I missed the renewal date, my insurance quote for the following year was increased and I was quoted £342!!! (an additional £90 because I. Missed the renewal date) Reviewed on: 8th October 2016
Ali Gill 's avatar
Ali Gill

Very helpful and trustworthy company

5
Petplan helped me through with all the questions that I had when I needed to make a claim, made no judgements and made the whole claim very simple. Reviewed on: 2nd October 2016
Rebecca harrington 's avatar
Rebecca harrington

Perfect.

5
I bought two chinchilla persian kittens they were both adorable but within six months' one of them was dead. The boy kitten was by far the prettiest but he was also born very ill and only lasted till March. He was prescribed very expensive drugs by the vet which pet plan paid for without any problem. they were fantastic throughout and even paid for the cost of the cat when he died, I cannot praise them enough. Reviewed on: 11th September 2016
Gary Wild's avatar
Gary Wild

ALL ROUND FIRST CLASS SERVICE

5
WE HAD OUR LAST DOG INSURED WITH THIS COMPANY. WE HAD TO MAKE THREE SEPARATE CLAIMS OVER THE YEARS AND EACH TIME THE COMPANY SETTLED QUICKLY AND WITH NO QUESTIONS ASKED. THE LAST CLAIM WAS FOR AN ONGOING ILLNESS WHICH LASTED 18 MONTHS. EACH MONTH PETPLAN SETTLED DIRECTLY AND PROMPTLY WITH OUT VET. YOU COULDN'T ASK FOR BETTER ALL ROUND SERVICE. Reviewed on: 28th August 2016
Gill Manwaring's avatar
Gill Manwaring

Straight forward service

5
Have been with Petplan for the last 2 years, always been extremely pleased with the service I receive and the amount of cover I have for my dogs. Reviewed on: 22nd August 2016
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Fran Drewett

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