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Petplan: Pet insurance reviews

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4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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5%
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Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Good insurance

4
Very good, pay out quickly with no issues Reviewed on: 18th August 2016
Lyndsey morrison's avatar
Lyndsey morrison

They have always paid out for my dog (Bailey) when he has needed it.

5
Twice he has cracked a tooth and had to have it removed, because he has regular checks up the vet, they have covered these operations for me. Reviewed on: 15th August 2016
Heidi Child's avatar
Heidi Child

Best pet insurance around!

5
They offer the best packages to genuinely ensure protection for your pets. My dog was very sick and petplan were fantastic - they paid the large vet bills out in full, quickly and efficiently, making a stressful situation a lot easier. Highly recommended. Reviewed on: 15th August 2016
Emma Blessing 's avatar
Emma Blessing

Pet insurance you can trust

5
It's not easy when it comes to choosing which pen insurance you can put your trust In when your beloved pets health is at stake. With Pet plan even though my cat Lucky has existing gastro problems ,they were able to offer a plan where the illness was only exempt for a period rather than no support altogether for the illness compared to other pet insurances. Also they offer a great covered For life plan which is fantastic if your pet has completed health issues Reviewed on: 14th August 2016
Shelly Layle's avatar
Shelly Layle

Best pet insurance around

5
Although Pet Plan tends to be dearer than other pet insurers, I found them very quick and efficient in paying out for recent vet bills and was not met with a high premium for using the insurance. The only insurer that my vet will contact directly instead of charging the customer up front. Reviewed on: 14th August 2016
Louise Fleming's avatar
Louise Fleming

Covered For Life

5
PetPlan offers Cover for Life and it really does mean this. The problem with so many other pet insurance companies is that they have limits for specific illnesses and then they are excluded after a claim. But this allows you to renew the benefit each year. Having made a claim on the policy, it was easy to do through my vets who filled in all the details and sent it off. Another reason to choose PetPlan is they are very trusted and respected by vets, who know they will pay out without quibbles and in my experience this has been the case; the premium did not even go up loads afterwards as might have been expected. They support lots of charities and also run the Veterinary awards. Reviewed on: 8th August 2016
Karen Scammell's avatar
Karen Scammell

great company

5
never had any problems with our claims Reviewed on: 6th August 2016
Sophie Jade's avatar
Sophie Jade

Pet Insurance Reviewer

4
Great cover but very pricey! We were with them for years but cancelled some years back as it wasn't worth paying - putting half the money aside in a savings account would have been more than enough if we needed it. Reviewed on: 31st July 2016
Laura Pritchard's avatar
Laura Pritchard

Pet Insurance Reviewer

5
I bought two chinchilla persian kittens for my wife a boy and a girl. The boy was very pretty, prettier than the girl, and at first they were both thriving but within five months' the boy was dead. He had a rare and debilitating disease which left him breathless it was heartbreaking to see the girl become more and more dominant and he sleeping wherever and whenever he could, my hoodie hood being one favourite place. The look of fear in his eyes as he tried to catch his breath was heart-wrenching. Petplan paid for very expensive drugs and never once mentioned putting him to sleep, they even gave us money as recompense when we decided that it was all too cruel and tearfully asked the vet to end his short life. Reviewed on: 30th July 2016
Gary Wild's avatar
Gary Wild

Pet Insurance Reviewer

5
Pay out promptly, good customer service, never had any problems over the past 8 years Reviewed on: 30th July 2016
Victoria Easton's avatar
Victoria Easton

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