Smart Money People Logo

Petplan: Pet Insurance reviews

4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Review Petplan: Pet Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Petplan Pet Insurance reviews (2298)

Reliable and trustworthy

4
I have used Petplan equine insurance for many years. I have found their customer services assistants to be efficient, polite and helpful. The are very knowledgeable about the products they sell. Petplan offer a comprehensive range of equine insurance products. I am able to continue insuring my aging pony at a competitive price. I may pay a slightly higher premium than horse owners using less specialized companies. However, this is balanced by the peace of mind I get from using a trusted and well established company. Reviewed on: 16th July 2017

Great company while dealing with my loss

5
When my dear pedigree cat passed away unexpectedly, petplan were very friendly and understanding when I spoke to them. I had a few problems with getting his pedigree certificate to them but they were great and didn't put me under any additional stress. Would highly recommend them x Reviewed on: 15th July 2017

Pet Plan Rider Insurance

4
I've had cover with Pet Plan for rider insurance for a few years and luckily I've not had to claim yet! The price remains low year after year which is great. Reviewed on: 14th July 2017

Great customer service

4
Very friendly customer service and competitive quotes - they beat my previous insurers by around £20 per month. Reviewed on: 4th July 2017

Cheaper to insure my car....

3
I have not made any claims on my pet insurance and my Pug, Alfie, is of great health but because I missed the renewal date, my insurance quote for the following year was increased and I was quoted £342!!! (an additional £90 because I. Missed the renewal date) Reviewed on: 8th October 2016

Very helpful and trustworthy company

5
Petplan helped me through with all the questions that I had when I needed to make a claim, made no judgements and made the whole claim very simple. Reviewed on: 2nd October 2016

Perfect.

5
I bought two chinchilla persian kittens they were both adorable but within six months' one of them was dead. The boy kitten was by far the prettiest but he was also born very ill and only lasted till March. He was prescribed very expensive drugs by the vet which pet plan paid for without any problem. they were fantastic throughout and even paid for the cost of the cat when he died, I cannot praise them enough. Reviewed on: 11th September 2016

ALL ROUND FIRST CLASS SERVICE

5
WE HAD OUR LAST DOG INSURED WITH THIS COMPANY. WE HAD TO MAKE THREE SEPARATE CLAIMS OVER THE YEARS AND EACH TIME THE COMPANY SETTLED QUICKLY AND WITH NO QUESTIONS ASKED. THE LAST CLAIM WAS FOR AN ONGOING ILLNESS WHICH LASTED 18 MONTHS. EACH MONTH PETPLAN SETTLED DIRECTLY AND PROMPTLY WITH OUT VET. YOU COULDN'T ASK FOR BETTER ALL ROUND SERVICE. Reviewed on: 28th August 2016

Straight forward service

5
Have been with Petplan for the last 2 years, always been extremely pleased with the service I receive and the amount of cover I have for my dogs. Reviewed on: 22nd August 2016

Trusted pet insurer

5
Have used PetPlan since adopting the family pet from Dogs Trust and highly recommend them for price, reliability and customer service. Reviewed on: 18th August 2016

Review Petplan: Pet Insurance now

Help others make smarter decisions by sharing your own experience. Write a review