Smart Money People Logo
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
Chris simpson's avatar
Chris simpson
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2341)

Fantastic

5
Not only did Petplan pay all my claims quickly, with no fuss - they also understood how upsetting a time it was for me and were reassuringly sympathetic. They are so much more than an insurer. Reviewed on: 18th August 2017
Lisa Sullivan's avatar
Lisa Sullivan

Brilliant!

5
I recently purchased my dog insurance through Petplan and they have been great! Reviewed on: 18th August 2017
Karanjit 's avatar
Karanjit

Still the best pet insurance provider

4
Pet Plan policies are really good from day 1, and the way they deal with claims is just great. The customer service is outstanding. Their life time policies are the best in the market and its really worth it. Reviewed on: 17th August 2017
Rahul Nair's avatar
Rahul Nair

BEST COMPANY

5
BEST company to work for and its honour to be part of PETLPAN Reviewed on: 17th August 2017
harpreet.bhari@allianz.co.uk's avatar
[email protected]

Reliable and caring company

5
Petplan’s service is exceptional. Always really good service and never any issues. The product is really useful and the vets are happy to deal directly with the company. Just hassle free insurance. Reviewed on: 17th August 2017
imeshka's avatar
imeshka

you get what you pay for

5
Having been insured with a company before that made every excuse to pay out I went on recommendation and took out petplan life cover. Person on the phone made clear what I was covers for and now my dog is covered for the rest of his life Reviewed on: 17th August 2017
hils's avatar
hils

Great Claims

5
I have had to claim with them a few times and have always had a very smooth experience. My dog then sadly passed away and they treated that with great respect Reviewed on: 17th August 2017
martina power's avatar
martina power

Amazing Company

5
Petplan had ensured that I was kept up to date in every step of me taking out my insurance, to advising me what my policy entitles me to, explaining the Terms & Conditions fully, to also advising me on how my claim progress was coming along. They ensured that payments would be made into my bank account, rather than the form of a cheque, and I can not thank them enough for the work they have put in to ensuring that my pet has the best insurance available. Reviewed on: 17th August 2017
Parag's avatar
Parag

Brilliant

5
A reliable company who strive to honour the promises they make to customers. Pet wellbeing is at the heart of everything they do and I believe this is reflected in the service they provide. Reviewed on: 17th August 2017
Edward Preston's avatar
Edward Preston

Amazing

5
Paid out for my claim with no problems, paid direct to my vet, quick and easy, and the staff are very friendly as well Reviewed on: 17th August 2017
emma crompton's avatar
emma crompton

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill