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Petplan: Pet Insurance reviews

4.83
Based on 2,296 reviews, last reviewed 15th Oct 2024
100% decrease in 5 star reviews
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100% decrease in 1 star reviews
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Latest highest rating:

4

Generally great service and quick payouts, price hik... Generally great service and quick payouts, price hikes each policy year are a bit excessive. Reviewed on: 15th October 2024
Francesca L's avatar
Francesca L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2296)

Service is first class

5
Each time i have had to use their services they have been great . Highly recommend them Reviewed on: 3rd August 2017

Excellent service

4
Our puppy had issues with allergies and so had to get loads of tests. He is now on immunotherapy and gets injections every month. We have had great service from petpland and have found it so easy to claim with friendly service. Would always recommend petplan to others looking for cover Reviewed on: 3rd August 2017

Excellent pet insurance

5
Petplan offers excellent pet insurance, which both our cats and dog benefitted from. Our pets are much loved family members and it is good to know that your insurance is there for you should you need it. Never had a dispute over a claim or were dissatisfied. Thank you petplan! Reviewed on: 3rd August 2017

The difference between life and death

5
Our lovely 4 year old dog was diagnosed with Addison's disease just over a year ago. He is going to need medication for the rest of his life but Petplan helped in two ways. Financially we didn't have to make the difficult decision to to test/treat him when he was very ill before diagnosis we knew Petplan would be there from experience with another pet. Secondly they didn't make claiming for his illness at all stressful, it was a short form to fill in and pass to the vet and that was it! Thanks to Petplan for making sure an awful time easier! Reviewed on: 3rd August 2017

Excellant

5
Thankfully only had to make one claim. My cat injured his leg as soon as he finished treatment the vet sent the relevant paper work and pay out was in full and fast. Reviewed on: 1st August 2017

Great service

5
Had a hiccup on applying for my dog, call centre staff were friendly and had a good giggle aswell. Reviewed on: 25th July 2017

Fantastic insurance by people who care

5
Their covered for life policies mean I never have to worry about my cat being ill over a prolonged period and she is covered for life. They do their best to pay all claims and are people who love animals as much as their customers! Reviewed on: 17th July 2017

Never had a problem

5
I ve had 3 dogs insured with petplan.i ve made claims for all 3 of them with no problems. I got cheques minus my excess within 4 weeks. Reviewed on: 16th July 2017

Reliable and trustworthy

4
I have used Petplan equine insurance for many years. I have found their customer services assistants to be efficient, polite and helpful. The are very knowledgeable about the products they sell. Petplan offer a comprehensive range of equine insurance products. I am able to continue insuring my aging pony at a competitive price. I may pay a slightly higher premium than horse owners using less specialized companies. However, this is balanced by the peace of mind I get from using a trusted and well established company. Reviewed on: 16th July 2017

Great company while dealing with my loss

5
When my dear pedigree cat passed away unexpectedly, petplan were very friendly and understanding when I spoke to them. I had a few problems with getting his pedigree certificate to them but they were great and didn't put me under any additional stress. Would highly recommend them x Reviewed on: 15th July 2017

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