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Petplan: Pet insurance reviews

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4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

As a Registered Veterinary Nurse I see the benefits

5
Knowing that my premium won't go up because I've claimed is my favourite thing about Petplan. I have experience as both an owner and Veterinary employee. They are quick, fair and use common sense when dealing with claims. Reviewed on: 19th August 2017
Becky Bridges's avatar
Becky Bridges

Cannot do enough

5
Reluctantly took out insurance for our Yorkshire Terrier Lennox in 2014 expecting to never need it. In 2016 Lennox became one of those horror stories, when a routine blood test flagged up a life threatening condition. From the off Petplan made claiming simple and straightforward, ensuring we could focus all attention on Lennox getting well. Lennoxs operation and subsequent recovery was filled with setbacks but we had constant communication and reassurance from Petplan. 18months later and although not cured, thanks to our veterinary surgeon AND PETPLAN (and our Cover for Life policy) Lennox is living life to the full and we're not worrying about vet's bills. Cannot rate highly enough. Love our pet, love Petplan! Reviewed on: 19th August 2017
Rachel Meakin's avatar
Rachel Meakin

Only the best...................

5
Having had my pets insured with Petplan for decades (!!) I believe that more or less tells people what I think. At no point have we been disappointed with our cover. We have had several big issues; from our Welsh Springer Spaniel who was diagnosed with idiopathic epilepsy (Petplan covered diagnostic tests and maintenance tests as well as drug costs throughout her life); a German Shepherd with a near fatal attraction to sticks who required stitching up; and more recently a Welsh Springer with adrenal gland carcinoma. In all cases it was a relief not to have to bean count with the healthcare for our beloved pets. We are grateful. Reviewed on: 19th August 2017
Catherine Jackson's avatar
Catherine Jackson

Always good advice, help and support

5
All my pets are insured with petplan and never had any problems with my policy Reviewed on: 19th August 2017
Anonymous's avatar
Anonymous

Best pet insurance.

5
Pet Plan have given me peace of mind for years and I would never go elsewhere, all my dogs and horses have all been insured with them and never a problem. Always friendly on the phone when I've needed assistance, a very reliable and straightforward company . Reviewed on: 19th August 2017
Fiona Bunford's avatar
Fiona Bunford

The Cost of Cancer

5
I have always recommended Petplan's Covered For Life to friends when they've asked about insurance. As the owner of five dogs we have had more than our fair share of problems these last 8 years and Petplan have been with us every step of the way. In 2012 one of my dogs went missing...Petplan covered the cost of his advertising campaign, helped with reward money and, in the end, paid out for 'loss' by theft or straying. Sadly he never came home, but Petplan supported us from beginning to end. In 2013 another of my dogs started having seizures, and, after lengthy and costly testing was found to have Idiopathic Epilepsy. Because he is on a Covered for Life policy, Petplan pay for his seizure controlling medications and 6-monthly blood tests. This year (2017), not one, but three of my dogs have been diagnosed and treated for cancer. The first was my epileptic boy, who had a mast cell tumour removed from his head and further surgery to remove clear margins. Again Petplan worked with my vet directly to pay off the costs. The other two both have Subcutaneous Hemangiosarcomas, sadly incurable...both are currently undergoing chemotherapy after surgery and diagnostics to look for spread. Both are with Petplan who are paying not only for their surgery but also for their chemotherapy, although one of the boys has gone over his yearly cap for fees (£4000) and the other will be close to his limit by the end. Although the chemotherapy won't cure them, it will give them a longer and hopefully better quality of life. Without Petplan I would have had to seriously consider the financial implications of putting my dogs through this life-lengthening treatment. I would have had to consider the heartbreaking alternative of not allowing them to have treatment simply because of the costs involved. Because I have Petplan, I didn't need to make that choice. I would never recommend any other insurance company for animals as Petplan have always given us the best service, working with my vets and never taking overly long to pay a claim or contact us if there was a problem. It's not the cheapest, but for me, it's definitely the best. Reviewed on: 19th August 2017
Lindsey Kiba Hiscocks's avatar
Lindsey Kiba Hiscocks

Petplan easily get my vote.

5
Petplan does "what it says on the tin" . Claims are settled promptly and the year on year cover is excellent when you have a sick pet. Petplan understand that your best friend deserves the best and they offer just that. Very professional and understanding I would always choose Petplan. Reviewed on: 19th August 2017
Lorraine Mills's avatar
Lorraine Mills

Always there when you really need them

5
Both of my westies have recently undergone stem cell therapy supplemented by courses of laser therapy and hydrotherapy for hind leg lameness. The hefty cost of treatment for both dogs has been covered by our Pet Plan policies which means that we have been able to give our beloved pets the full course of treatments that they require and deserve - no quibbles and no fuss at all from the insurers re any of the vet's claims. I cannot recommend Pet Plan highly enough to other pet owners. Reviewed on: 19th August 2017
Elaine Reid's avatar
Elaine Reid

Fabulous

5
We have had PetPlan insurance for all our pets for over nine years. We have never had a claim refused and payment has always been prompt. Whenever we've had to ring with a query they have always been very helpful. We would never consider going anywhere else for our pet insurance. Reviewed on: 19th August 2017
Jillian Selwood's avatar
Jillian Selwood

Lisa brownson

5
My bearded collie has recently had hip surgery and we have never had any problem claiming on the insurance Reviewed on: 19th August 2017
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Lisa brownson

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