Smart Money People Logo
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2298)

5 star service!

5
It was a distressing time when my pet cat was unwell. Money and insurance was the last thing on my mind when I just wanted Kitty to be well. When Kitty was on the mend, I consulted with Petplan via met vetinary practice. My claim was dealt with sensitively and professionally. I was able to track my claim via the website. The money was paid into my account quickly which covered all of Kitty's care, treatment and medication. I was absolutely recommend Petplan to anyone with pets. Reviewed on: 3rd August 2017
Kerry Maughan's avatar
Kerry Maughan

Fantastic!

5
Would recommend them to everyone! Reviewed on: 3rd August 2017
Sophie Mylchreest's avatar
Sophie Mylchreest

Service is first class

5
Each time i have had to use their services they have been great . Highly recommend them Reviewed on: 3rd August 2017
Denise Smith's avatar
Denise Smith

Excellent service

4
Our puppy had issues with allergies and so had to get loads of tests. He is now on immunotherapy and gets injections every month. We have had great service from petpland and have found it so easy to claim with friendly service. Would always recommend petplan to others looking for cover Reviewed on: 3rd August 2017
Donna Menzies's avatar
Donna Menzies

Excellent pet insurance

5
Petplan offers excellent pet insurance, which both our cats and dog benefitted from. Our pets are much loved family members and it is good to know that your insurance is there for you should you need it. Never had a dispute over a claim or were dissatisfied. Thank you petplan! Reviewed on: 3rd August 2017
Claudia loechel 's avatar
Claudia loechel

The difference between life and death

5
Our lovely 4 year old dog was diagnosed with Addison's disease just over a year ago. He is going to need medication for the rest of his life but Petplan helped in two ways. Financially we didn't have to make the difficult decision to to test/treat him when he was very ill before diagnosis we knew Petplan would be there from experience with another pet. Secondly they didn't make claiming for his illness at all stressful, it was a short form to fill in and pass to the vet and that was it! Thanks to Petplan for making sure an awful time easier! Reviewed on: 3rd August 2017
Alisha Jeffery's avatar
Alisha Jeffery

Excellant

5
Thankfully only had to make one claim. My cat injured his leg as soon as he finished treatment the vet sent the relevant paper work and pay out was in full and fast. Reviewed on: 1st August 2017
Georgina Ramsden's avatar
Georgina Ramsden

Great service

5
Had a hiccup on applying for my dog, call centre staff were friendly and had a good giggle aswell. Reviewed on: 25th July 2017
Natalia Hartley-Thumwood 's avatar
Natalia Hartley-Thumwood

Fantastic insurance by people who care

5
Their covered for life policies mean I never have to worry about my cat being ill over a prolonged period and she is covered for life. They do their best to pay all claims and are people who love animals as much as their customers! Reviewed on: 17th July 2017
Stephanie Mylchreest's avatar
Stephanie Mylchreest

Never had a problem

5
I ve had 3 dogs insured with petplan.i ve made claims for all 3 of them with no problems. I got cheques minus my excess within 4 weeks. Reviewed on: 16th July 2017
Laura Farnworth's avatar
Laura Farnworth

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill