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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.88 (2341 reviews)

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4.86

Based on 2,341 reviews, last reviewed 15th Oct 2025

4200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

There for me when my cat Theo needed them

When my cat Theo wasn't just himself, he was off his food and not his usual lively self I didn't know what was wrong with him but thanks to Petplan I was able to take him to my local vets to be assessed without worrying about the vet fees. I found out that his temperature was raised and he had some enlarged lymphatic glands indicating a possible infection. Theo was kept in the vets for 3 days, put on a drip and given if antibiotics . Thanks to Petplan a time that was stressful for me was much easier as I only had to pay the excess on my policy. I have been insured by Petplan since I got Theo over 2 years ago and have always been pleased with the service and cost of insurance. My only claim was dealt with promptly and I didn't have to do anything, my vets carried out the claim. I enjoy receiving their news letters with useful information about pets and would always recommend Petplan to other people Reviewed on: 19th August 2017

Petplan is the best pet insurance and excellent rates and no hassle iwhen putting a claim in, quick pay out too.

They have been brilliant when I've had to claim, the payment is quick and it's made very simple. I have recommended them to family and friends. Reviewed on: 19th August 2017

Breathe easy

Petplan is an insurance company that enables me to breathe easy when it comes to my pets needs, I have found them to be first class in dealing with any claim I have had and customer service is excellent.. Reviewed on: 19th August 2017

Reassurance

Petplan give us piece of mind with fabulous policies and quick settlements Reviewed on: 19th August 2017

Back on four paws.

Our Westie Doug suffered a serious cruciate injury 8 months ago. After conservative treatment, including hydrotherapy, he was still hopping around on three legs. Our vet advised TPLO surgery which has been a complete success, Doug is now pain-free and well on the way to a full recovery. Petplan have been excellent throughout, we had no worries about the cost of the operation, hydrotherapy or physio sessions. Having no worries about the cost is brilliant but Petplan are also very supportive whenever you contact them. They understand that illness or injury of a pet is a major issue for owners and are always helpful. Reviewed on: 19th August 2017

Excellent

Petplan are and always have been great. Excellent customer service, prompt payment and now quibbling about money. Yes they may seem expensive but you get what you pay for. I always recommend them over anyone else. Reviewed on: 19th August 2017

Pet plan gave my dog a fighting chance.

My rescue Collie cross was really poorly last year. The vets had to carry out many diagnostic tests including a bone marrow biopsy to determine what was wrong with her. She had a blood transfusion and was eventually diagnosed with Non regenerative Heamalytic Aneamia. She has been on medication for 12 months and recently came off altogether. It has been a long, stressful year but our dog is full of beans again and fighting fit at the moment. If we were not insured with Pet Plan I really do not know what we would have done as they paid out £4000, which is money we do not have. Pet plan took the worry of financial issues away and let us concentrate on getting our girl well again :) Reviewed on: 19th August 2017

Petplan - simply the best!

Annie has been with Petplan since I adopted her when she was 4 years old. She is now 13 years old and I had to make my first claim with her 12 months ago. I was concerned that my claim would not be successful because, with Annie being a rescue, I do not have her full medical history. I rang Petplan and was assured that I just needed to provide a covering letter explaining the situation along with the claim form. Sure enough within a couple of days of receiving my claim it had been settled. Annie is now on long term medication and has recently had to undergo tests relating to her condition. All claims are settled promptly, with payments now going direct to my Vet. Fabulous service and support from Petplan which enables me to provide the best care and appropriate medication and treatment for Annie. My Petplan policy is worth every penny. There may be cheaper policies available in the marketplace, but with Petplan I know I have peace of mind that claims are settled quickly and there is someone at the end of the phone to answer questions and give advice. Reviewed on: 19th August 2017

Wouldn't choose anyone else

As a veterinary nurse i always recommend petplan for lifelong pet insurance. As a customer i couldn't ask for a better insurance provider they provide the security of knowing that my pets are able to have the best veterinary treatment when they are ill/injured. Having claimed several times for various animals petplan have always been extremely helpful and supportive explaining everything clearly and best of all settle the claims directly to the vets. Reviewed on: 19th August 2017

Excellent cover

Recommended numerous times, not the cheapest cover but not had premiums increased hugely despite claims for several animals with a serious illness and being older. Reviewed on: 19th August 2017

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Petplan: Pet insurance reviews

4200% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2341)

There for me when my cat Theo needed them

Petplan is the best pet insurance and excellent rates and no hassle iwhen putting a claim in, quick pay out too.

Breathe easy

Reassurance

Back on four paws.

Excellent

Pet plan gave my dog a fighting chance.

Petplan - simply the best!

Wouldn't choose anyone else

Excellent cover

Review Petplan: Pet insurance now

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