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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
92% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

happy with experience

3
I had an easy experience setting a policy up online for my horse, very straight forward. Will be getting a small animal policy in the new year when I get a new addition to the family. Reviewed on: 17th August 2017

Best Insurer

5
Working for Petplan made me aware of the Insurance market and the different types of insurance for Pets. I believe in Petplan the product itself, it works well and I believe we are there for our customers, we have a good product and provide excellent customer service. I believe Petplan is a great company with so many good qualities, Petplan are really pet people and I think if you want the best you will get the best indeed which is Petplan! Reviewed on: 17th August 2017

Excellent cover and service

5
Amazing service and quick tern around times Reviewed on: 17th August 2017

Best pet insurance

4
Pet plan was amazing with handling the claim for my dog. They were quick and sufficient. I know that my dog is looked after by experts. Reviewed on: 17th August 2017

Life Saving Product

5
We acquired a kitten at students and during its first week the little adventurer had a slight tumble and hurt his hip! He needed an operation and Pet plan were nothing but completely amazing, even though the little guy was on a cover note! Everyone on the phone was really clear with explaining everything, and we have kept the policy running since! I would highly recommend! Reviewed on: 17th August 2017

Reputable company

5
Helpful staff - excellent cover Reviewed on: 17th August 2017

Five star

5
Great customer service, fast and never quibble Reviewed on: 15th August 2017

Best pet insurance

5
My pony max was very poorly a few years back .. not only did they pay for his treatment without issues! They were very supportive and helpful in our times of distress ,. And for that I'm very grateful. Reviewed on: 15th August 2017

Easy to make a claim

5
Brilliant customer service & a very easy to make a claim. Their whole life policies are excellent value for money. Reviewed on: 7th August 2017

Simply the best

5
They are reliable, liked by vets and great to deal with. There are lots of cheaper companies but you get what you pay for and Petplan go the extra mile. Reviewed on: 6th August 2017

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