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Petplan: Pet insurance reviews

4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Number 1

5
This is one insurance company that has the best interest in the animals health. They are always trying to keep on top of any changes and are quick to inform their customer's of any information which can help their pets. Reviewed on: 17th August 2017

happy with experience

3
I had an easy experience setting a policy up online for my horse, very straight forward. Will be getting a small animal policy in the new year when I get a new addition to the family. Reviewed on: 17th August 2017

Best Insurer

5
Working for Petplan made me aware of the Insurance market and the different types of insurance for Pets. I believe in Petplan the product itself, it works well and I believe we are there for our customers, we have a good product and provide excellent customer service. I believe Petplan is a great company with so many good qualities, Petplan are really pet people and I think if you want the best you will get the best indeed which is Petplan! Reviewed on: 17th August 2017

Excellent cover and service

5
Amazing service and quick tern around times Reviewed on: 17th August 2017

Best pet insurance

4
Pet plan was amazing with handling the claim for my dog. They were quick and sufficient. I know that my dog is looked after by experts. Reviewed on: 17th August 2017

Life Saving Product

5
We acquired a kitten at students and during its first week the little adventurer had a slight tumble and hurt his hip! He needed an operation and Pet plan were nothing but completely amazing, even though the little guy was on a cover note! Everyone on the phone was really clear with explaining everything, and we have kept the policy running since! I would highly recommend! Reviewed on: 17th August 2017

Reputable company

5
Helpful staff - excellent cover Reviewed on: 17th August 2017

Five star

5
Great customer service, fast and never quibble Reviewed on: 15th August 2017

Best pet insurance

5
My pony max was very poorly a few years back .. not only did they pay for his treatment without issues! They were very supportive and helpful in our times of distress ,. And for that I'm very grateful. Reviewed on: 15th August 2017

Easy to make a claim

5
Brilliant customer service & a very easy to make a claim. Their whole life policies are excellent value for money. Reviewed on: 7th August 2017

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