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Petplan: Pet Insurance reviews

4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
92% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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1%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Reliable and caring company

5
Petplan’s service is exceptional. Always really good service and never any issues. The product is really useful and the vets are happy to deal directly with the company. Just hassle free insurance. Reviewed on: 17th August 2017

you get what you pay for

5
Having been insured with a company before that made every excuse to pay out I went on recommendation and took out petplan life cover. Person on the phone made clear what I was covers for and now my dog is covered for the rest of his life Reviewed on: 17th August 2017

Great Claims

5
I have had to claim with them a few times and have always had a very smooth experience. My dog then sadly passed away and they treated that with great respect Reviewed on: 17th August 2017

Amazing Company

5
Petplan had ensured that I was kept up to date in every step of me taking out my insurance, to advising me what my policy entitles me to, explaining the Terms & Conditions fully, to also advising me on how my claim progress was coming along. They ensured that payments would be made into my bank account, rather than the form of a cheque, and I can not thank them enough for the work they have put in to ensuring that my pet has the best insurance available. Reviewed on: 17th August 2017

Brilliant

5
A reliable company who strive to honour the promises they make to customers. Pet wellbeing is at the heart of everything they do and I believe this is reflected in the service they provide. Reviewed on: 17th August 2017

Amazing

5
Paid out for my claim with no problems, paid direct to my vet, quick and easy, and the staff are very friendly as well Reviewed on: 17th August 2017

wouldnt know what to do without petpaln

5
pet plan have insured both my cat and dog for years now and every time we have needed to claim there has been no trouble. always happy to pay premium every year regardless of the increase because I know without it I would not be able to afford those large vet bills. petplan keeps my pets healthy and my mind at ease. provide the best cover there is. Reviewed on: 17th August 2017

Great, fair insurance company

5
Petplan never increase premiums just because customers have claimed and they don't try to get out of paying. Reviewed on: 17th August 2017

Best Insurance. Well done.

5
Very happy with the product offered and the guidance. Having chosen the insurance product that was appropriate, the documentation was emailed through to me the next working day. The Internet site was user friendly and easy to navigate. I would recommend Best Insurance. Well done. Reviewed on: 17th August 2017

Number 1

5
This is one insurance company that has the best interest in the animals health. They are always trying to keep on top of any changes and are quick to inform their customer's of any information which can help their pets. Reviewed on: 17th August 2017

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