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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Best pet insurance around

5
You really do get what you pay for with pet insurance, petplan is not the cheapest for a good reason, they are are reliable, efficient and honest about the product they sell. I would never insure my pets with ANY other company! Reviewed on: 20th August 2017
Nicola Crooks's avatar
Nicola Crooks

Excellent service

5
Have 3 dogs insured with pet plan one of which is on meds for life and pet plan pay each month without fail. Excellent staff with veterinary knowledge. Wouldn't dream of going elsewhere for my pet insurance as it's a huge weight off my mind to know the cover is there Reviewed on: 20th August 2017
Rhi Evans's avatar
Rhi Evans

great claims experience!

5
we've made lots of claims for two cats. We've never had any issues with claims experience and claims don't impact renewal premiums so we don't need to worry about making claims. Reviewed on: 20th August 2017
Nick Flemming-Nichol's avatar
Nick Flemming-Nichol

Really reliable and quick response.

5
My horse was kicked and chipped bone, no hassle with petplan vet was paid after treatment, makes a worrying time much easier. Reviewed on: 20th August 2017
Helen Elsey's avatar
Helen Elsey

Reliable

5
I have always used Pet Plan for many years always paid out and do not increase premiums because claim made unlike others. Would completely recommend. Reviewed on: 20th August 2017
Susan's avatar
Susan

Reliable reassuring thorough service

5
I have five policies with petplan and throughout all of my claims they have been efficient, thorough and reasonable. They are expensive but worth the extra money! Reviewed on: 20th August 2017
Laura Dunn's avatar
Laura Dunn

Great customer service

5
I'm happy with pet plan they always pay my. Vet for treatment on my pug very satisfied Reviewed on: 20th August 2017
Denise Webb 's avatar
Denise Webb

Protection for our cats and dogs for over 20 years.

5
I wouldn't use any other company to care for my dogs and formerly cats. Petplan have paid out promptly many claims over the years. They now pay monthly medication for our boxer and I feel we have always had good value for money. Reviewed on: 20th August 2017
Shirley Thomas's avatar
Shirley Thomas

Amazing Customer Service

5
Never had an issue, always friendly helpful customer service and I feel secure that my cat is looked after. Reviewed on: 20th August 2017
Sarah Wilson's avatar
Sarah Wilson

Excellent service

5
All 4 dogs insured with Pet Plan not once has the claiming procedure been anything but fast and easy! Reviewed on: 20th August 2017
Fiona Copland's avatar
Fiona Copland

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