Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2343)

Reliable, dependable and no hidden catches!

5
Petplan have made a stressful experience much less daunting knowing they were there to allow my lovely doggy to get the operation he needed to make him better after an accident. They were straightforward to deal with and quick in dealing with our claim, i highly recommend them and they even offer free 4 week's insurance to pups and kittens should new pet owners need it, 5*** Reviewed on: 20th August 2017
Madeleine Harrold's avatar
Madeleine Harrold

Best pet insurance around

5
You really do get what you pay for with pet insurance, petplan is not the cheapest for a good reason, they are are reliable, efficient and honest about the product they sell. I would never insure my pets with ANY other company! Reviewed on: 20th August 2017
Nicola Crooks's avatar
Nicola Crooks

Excellent service

5
Have 3 dogs insured with pet plan one of which is on meds for life and pet plan pay each month without fail. Excellent staff with veterinary knowledge. Wouldn't dream of going elsewhere for my pet insurance as it's a huge weight off my mind to know the cover is there Reviewed on: 20th August 2017
Rhi Evans's avatar
Rhi Evans

great claims experience!

5
we've made lots of claims for two cats. We've never had any issues with claims experience and claims don't impact renewal premiums so we don't need to worry about making claims. Reviewed on: 20th August 2017
Nick Flemming-Nichol's avatar
Nick Flemming-Nichol

Really reliable and quick response.

5
My horse was kicked and chipped bone, no hassle with petplan vet was paid after treatment, makes a worrying time much easier. Reviewed on: 20th August 2017
Helen Elsey's avatar
Helen Elsey

Reliable

5
I have always used Pet Plan for many years always paid out and do not increase premiums because claim made unlike others. Would completely recommend. Reviewed on: 20th August 2017
Susan's avatar
Susan

Reliable reassuring thorough service

5
I have five policies with petplan and throughout all of my claims they have been efficient, thorough and reasonable. They are expensive but worth the extra money! Reviewed on: 20th August 2017
Laura Dunn's avatar
Laura Dunn

Great customer service

5
I'm happy with pet plan they always pay my. Vet for treatment on my pug very satisfied Reviewed on: 20th August 2017
Denise Webb 's avatar
Denise Webb

Protection for our cats and dogs for over 20 years.

5
I wouldn't use any other company to care for my dogs and formerly cats. Petplan have paid out promptly many claims over the years. They now pay monthly medication for our boxer and I feel we have always had good value for money. Reviewed on: 20th August 2017
Shirley Thomas's avatar
Shirley Thomas

Amazing Customer Service

5
Never had an issue, always friendly helpful customer service and I feel secure that my cat is looked after. Reviewed on: 20th August 2017
Sarah Wilson's avatar
Sarah Wilson

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill