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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Pet plan reviews

5
As an even I am confident in recommending pet plan every time Reviewed on: 20th August 2017
Sarah Walker's avatar
Sarah Walker

friendly & knowledgeable customer service

4
I have been lucky enough so far to not to have needed to make a claim for my current dog, but when I called to renue the policy for my rescue dog I felt like I was a valued customer & not just a number! Reviewed on: 20th August 2017
Jenny Kerr's avatar
Jenny Kerr

Good, honest, trusted pet insurers

5
I have been with pet plan insurence for 14.5 years. Thats 3 dogs who have been insured and never once have i had a problem claiming with petplan. They are honest and gained my trust through good quality, no hasstle service. Reviewed on: 20th August 2017
Kate needham's avatar
Kate needham

Pet plan amazing company

5
Have my dog insured with pet plan and they have been absolutely amazing. They pay the claims very quickly and send a breakdown to me Reviewed on: 20th August 2017
Laura Thompson 's avatar
Laura Thompson

Reliable, dependable and no hidden catches!

5
Petplan have made a stressful experience much less daunting knowing they were there to allow my lovely doggy to get the operation he needed to make him better after an accident. They were straightforward to deal with and quick in dealing with our claim, i highly recommend them and they even offer free 4 week's insurance to pups and kittens should new pet owners need it, 5*** Reviewed on: 20th August 2017
Madeleine Harrold's avatar
Madeleine Harrold

Best pet insurance around

5
You really do get what you pay for with pet insurance, petplan is not the cheapest for a good reason, they are are reliable, efficient and honest about the product they sell. I would never insure my pets with ANY other company! Reviewed on: 20th August 2017
Nicola Crooks's avatar
Nicola Crooks

Excellent service

5
Have 3 dogs insured with pet plan one of which is on meds for life and pet plan pay each month without fail. Excellent staff with veterinary knowledge. Wouldn't dream of going elsewhere for my pet insurance as it's a huge weight off my mind to know the cover is there Reviewed on: 20th August 2017
Rhi Evans's avatar
Rhi Evans

great claims experience!

5
we've made lots of claims for two cats. We've never had any issues with claims experience and claims don't impact renewal premiums so we don't need to worry about making claims. Reviewed on: 20th August 2017
Nick Flemming-Nichol's avatar
Nick Flemming-Nichol

Really reliable and quick response.

5
My horse was kicked and chipped bone, no hassle with petplan vet was paid after treatment, makes a worrying time much easier. Reviewed on: 20th August 2017
Helen Elsey's avatar
Helen Elsey

Reliable

5
I have always used Pet Plan for many years always paid out and do not increase premiums because claim made unlike others. Would completely recommend. Reviewed on: 20th August 2017
Susan's avatar
Susan

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