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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

BEST COMPANY

5
BEST company to work for and its honour to be part of PETLPAN Reviewed on: 17th August 2017
harpreet.bhari@allianz.co.uk's avatar
[email protected]

Reliable and caring company

5
Petplan’s service is exceptional. Always really good service and never any issues. The product is really useful and the vets are happy to deal directly with the company. Just hassle free insurance. Reviewed on: 17th August 2017
imeshka's avatar
imeshka

you get what you pay for

5
Having been insured with a company before that made every excuse to pay out I went on recommendation and took out petplan life cover. Person on the phone made clear what I was covers for and now my dog is covered for the rest of his life Reviewed on: 17th August 2017
hils's avatar
hils

Great Claims

5
I have had to claim with them a few times and have always had a very smooth experience. My dog then sadly passed away and they treated that with great respect Reviewed on: 17th August 2017
martina power's avatar
martina power

Amazing Company

5
Petplan had ensured that I was kept up to date in every step of me taking out my insurance, to advising me what my policy entitles me to, explaining the Terms & Conditions fully, to also advising me on how my claim progress was coming along. They ensured that payments would be made into my bank account, rather than the form of a cheque, and I can not thank them enough for the work they have put in to ensuring that my pet has the best insurance available. Reviewed on: 17th August 2017
Parag's avatar
Parag

Brilliant

5
A reliable company who strive to honour the promises they make to customers. Pet wellbeing is at the heart of everything they do and I believe this is reflected in the service they provide. Reviewed on: 17th August 2017
Edward Preston's avatar
Edward Preston

Amazing

5
Paid out for my claim with no problems, paid direct to my vet, quick and easy, and the staff are very friendly as well Reviewed on: 17th August 2017
emma crompton's avatar
emma crompton

wouldnt know what to do without petpaln

5
pet plan have insured both my cat and dog for years now and every time we have needed to claim there has been no trouble. always happy to pay premium every year regardless of the increase because I know without it I would not be able to afford those large vet bills. petplan keeps my pets healthy and my mind at ease. provide the best cover there is. Reviewed on: 17th August 2017
daniel fullicks's avatar
daniel fullicks

Great, fair insurance company

5
Petplan never increase premiums just because customers have claimed and they don't try to get out of paying. Reviewed on: 17th August 2017
Jess Cleaver's avatar
Jess Cleaver

Best Insurance. Well done.

5
Very happy with the product offered and the guidance. Having chosen the insurance product that was appropriate, the documentation was emailed through to me the next working day. The Internet site was user friendly and easy to navigate. I would recommend Best Insurance. Well done. Reviewed on: 17th August 2017
Veronica Zukas's avatar
Veronica Zukas

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