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Petplan: Pet insurance reviews

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4.85
Based on 2,325 reviews, last reviewed 5th Sep 2025
2600% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Long term customer very satisfied I have had Petplan for years and they have always been brilliant. The claiming process is easy and fairly quick. My only issue is that you can't negot... Read more Reviewed on: 5th September 2025
Sarah's avatar
Sarah

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2325)

My dogs pet insurance

5
Petplan deal with claims quickly and without fuss. But are getting a little expensive to be honest. Reviewed on: 27th August 2025
Linda Davies 's avatar
Linda Davies

Compassionate efficient and helpful

5
Whenever I have needed to make a claim, it has been processed promptly and efficiently. My cats both have complex medical issues which need multiple vets being visited; despite this there is never any hiccup in the process and the vet being able to claim directly is a huge help with large bills. Everything is clearly explained in the policy and I always know what to expect. Reviewed on: 27th August 2025
Catriona G's avatar
Catriona G

Best value for your money..o...

5
Pet plan are always giving advice keeping you up to date with things that's happening dental, products what to do when it's hot and how to help your furry friends cool down, allways got a listening ear anything you need to ask best value for money . Reviewed on: 27th August 2025
Anita 's avatar
Anita

Been with Petplan for over 25 year - highly recommend

5
I've been with Petplan for over 25 years with numerous dogs and cats and made many claims. I have always received excellent service with prompt payment and never had a claim disputed or refused. Reviewed on: 27th August 2025
Susan Colquhoun's avatar
Susan Colquhoun

PetPlan Always

5
We are now on dog number 6, all adopted. Our first 2 weren’t insured, so many years ago when vet fees etc were not so expensive that we needed to worry if they needed treatment. Over the years things have changed. We had major problems with our last 3 and we’re thankful they were insured with PetPlan. We have never had any problems with them and claims were always sorted promptly, efficiently and with so much kindness. We recently adopted dog number 6 and she is insured with Petplan. I highly doubt anyone could find a better insurer for their animal family. Good luck PetPlan. Reviewed on: 27th August 2025
Pamela C's avatar
Pamela C

Excellent care

5
Without petplan’s support i have no doubt that i would not have my 2 precious boys with me now. Both my cats have heart disease and allergies which mean regular scans, tests, medication and at times operations. This is expensive and with both of them being unwell i would not have been able to manage their treatment without petplan. Kind and considerate staff, direct payment to our primary vet and specialists at hospital have ensured my boys are looked after. My oldest cat is now 6 and we nearly lost him teice before he was 2 years old - not having the stress of finding the money to treat him has meant he has a happy life and his condition is managed. My 3 year old is more severe in terms of his illnessess but again the swift payment, the supportive staff have ensured that however long they have left they are comfortable and happy Reviewed on: 26th August 2025
Anonymous's avatar
Anonymous

Supportive and understanding.

5
My 14 year old Jack Russell who recently passed away had been with Petplan her whole life. They were there for her through her diabetes, arthritis, chronic kidney disease and everything else. They were so incredibly supportive and never once rejected a claim. Reviewed on: 26th August 2025
Anne G's avatar
Anne G

Wonderful service

5
Petplan have always paid every claim quickly without question. Everyone you speak to at Petplan is lovely and so helpful. My cat Tilly has had some big claims and they have all been paid quickly which takes away some of the stress of having a cat with a serious health condition. Reviewed on: 26th August 2025
Juliet 's avatar
Juliet

They pay any claims very quickly and explain the out...

5
They pay any claims very quickly and explain the outcome. Their customer service is excellent, staff are polite and knowledgeable. Reviewed on: 26th August 2025
Margaret T's avatar
Margaret T

Petplan providing a safety net.

5
Petplan have supported all my pets over the last 10 years. They have never refused a claim and paid out swiftly. Their policies keep up with the changing veterinary market, providing a safety net. Reviewed on: 26th August 2025
Claire S's avatar
Claire S

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