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All reviews (3)

Review of the Petplan, Pet Insurance:

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Simply the best

No way would I have been able to keep my little constant companion without Petplan, no way could I afford the treatment he needs to keep him happy and healthy. They never quibble, payment is always made promptly. Reviewed on: 2nd August 2023

Review of the John Lewis, Partnership Card:

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Pointless card

After problems with the website on registering the new card, it worked in JL and Waitrose but was declined by a previously used online retailer. When I eventually got through to NewDay, I was initially told that it was the merchant refusing to accept the payment, even though the message on the screen whilst waiting for payment to go through was "declined by provider". Then I was told the merchant doesn't accept Mastercard, even though they've been accepting my previous JL card from HSBC which is a Mastercard. I was told to contact the merchant. Then NewDay say that the merchant doesn't have the necessary security in place to accept Mastercard. I've been a JL and Waitrose customer for more years than I care to remember and a card holder for many years without any issues. I've cancelled my NewDay card and cut it up. I'm so disappointed with the attitude of JL over this change and despite an email from them telling me they're sorry and hope I will continue to use them, I can't understand why they don't realise loyalty works both ways. Sorry but NewDay aren't fit for purpose. Reviewed on: 30th September 2022

Review of the Petplan, Pet Insurance:

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The best

Many cheaper policies work out more expensive, they don't pay out or they put in exclusions. Petplan for life policies may look more expensive but if you have an animal who develops a condition, it won't be excluded from future claims. Petplan have always paid my claims, quickly, efficiently and without any quibble. My pet means the world to me so only the best is good enough for him. Reviewed on: 13th July 2021

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