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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

PetPlan Always

5
We are now on dog number 6, all adopted. Our first 2 weren’t insured, so many years ago when vet fees etc were not so expensive that we needed to worry if they needed treatment. Over the years things have changed. We had major problems with our last 3 and we’re thankful they were insured with PetPlan. We have never had any problems with them and claims were always sorted promptly, efficiently and with so much kindness. We recently adopted dog number 6 and she is insured with Petplan. I highly doubt anyone could find a better insurer for their animal family. Good luck PetPlan. Reviewed on: 27th August 2025
Pamela C's avatar
Pamela C

Excellent care

5
Without petplan’s support i have no doubt that i would not have my 2 precious boys with me now. Both my cats have heart disease and allergies which mean regular scans, tests, medication and at times operations. This is expensive and with both of them being unwell i would not have been able to manage their treatment without petplan. Kind and considerate staff, direct payment to our primary vet and specialists at hospital have ensured my boys are looked after. My oldest cat is now 6 and we nearly lost him teice before he was 2 years old - not having the stress of finding the money to treat him has meant he has a happy life and his condition is managed. My 3 year old is more severe in terms of his illnessess but again the swift payment, the supportive staff have ensured that however long they have left they are comfortable and happy Reviewed on: 26th August 2025
Anonymous's avatar
Anonymous

Supportive and understanding.

5
My 14 year old Jack Russell who recently passed away had been with Petplan her whole life. They were there for her through her diabetes, arthritis, chronic kidney disease and everything else. They were so incredibly supportive and never once rejected a claim. Reviewed on: 26th August 2025
Anne G's avatar
Anne G

Wonderful service

5
Petplan have always paid every claim quickly without question. Everyone you speak to at Petplan is lovely and so helpful. My cat Tilly has had some big claims and they have all been paid quickly which takes away some of the stress of having a cat with a serious health condition. Reviewed on: 26th August 2025
Juliet 's avatar
Juliet

They pay any claims very quickly and explain the out...

5
They pay any claims very quickly and explain the outcome. Their customer service is excellent, staff are polite and knowledgeable. Reviewed on: 26th August 2025
Margaret T's avatar
Margaret T

Petplan providing a safety net.

5
Petplan have supported all my pets over the last 10 years. They have never refused a claim and paid out swiftly. Their policies keep up with the changing veterinary market, providing a safety net. Reviewed on: 26th August 2025
Claire S's avatar
Claire S

Never had any problems always keep you up to date on...

5
Never had any problems always keep you up to date on claims pay out fast Reviewed on: 26th August 2025
Christina A's avatar
Christina A

Prompt payments and efficient service

5
I’ve had a nightmare year with my cat’s health. He’s had a disease called FIP , which was difficult to diagnose, distressing in its effects on him and very expensive to treat. The only worry I didn’t have was the cost. Each time I ordered a bottle of expensive antiviral medicine Petplan reimbursed me very promptly and without question. I am so grateful to them . Thanks to Petplan insurance funding me, after three months of treatment Joey now seems to be cured. Reviewed on: 26th August 2025
Sue 's avatar
Sue

Great compassionate staff!

5
Great compassionate staff when dealing with questions especially about end of life matters. Claims paid quickly. Reviewed on: 26th August 2025
Shelley M's avatar
Shelley M

Best pet insurance

5
Have had 2 dogs insured with Petplan, always had efficient and courteous service. Reviewed on: 26th August 2025
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Little Archies mum

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