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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Grateful to Petplan for 8 extra years and counting.

5
When the vet wanted to put our dog down at 2, Petplan Covered For Life enabled us to get a 2nd opinion, specialist referral & excellent treatment. He is now nearly 10! Reviewed on: 26th August 2024
Beth S's avatar
Beth S

Been with petplan 29yrs best pet insurance around .

5
Would recommend petplan life insurance. 29yrs ive been with them and have always had good service .Knowing my cats are covered for illnesses and conditions for life .My policies are automatically renewed and having my petplan its so easy to track claims and down load policies etc .I find petplan good value and excellent service . Reviewed on: 26th August 2024
J neeton's avatar
J neeton

Expensive and doesn't value loyal customers

4
Got a quote for 2 new puppies. Have an adult with Pet plan already. Was too expensive so waited about 3 weeks to next pay day went back for another quote and it had gone up £7 Which I thought was a bit much so haven't taken up looking elsewhere. When I queried was told was their best price. I have insured several dogs over last 20 years and never claimed customer service and rewards for loyalty not given so time to ditch and look elsewhere. Never insured my dogs with anyone else bit feel not valued Reviewed on: 24th August 2024
Julie R's avatar
Julie R

Always excellent costumer service if I have a query.

5
Always excellent costumer service if I have a query. Always very helpful when I have had to put a claim in. Nice that my vets can put a claim in on my behalf without any questions asked. Reviewed on: 23rd August 2024
Catherine 's avatar
Catherine

Terrific company

5
Claiming is a breeze and claims are paid within a few days. Very impressive service. Reviewed on: 23rd August 2024
Adrian Smith's avatar
Adrian Smith

Right cover right price.

5
Really helpful in ensuring you have the right cover. Knowledgeable staff who understand pet and owner needs. We have cover for life for the dog and lower level cover for a pony because we don’t do a lot with him. Reviewed on: 22nd August 2024
Janet W's avatar
Janet W

I have used Petplan for my lurcher, Summer for the p...

5
I have used Petplan for my lurcher, Summer for the past 11 years. From day 1, I've always found them to be very easy to deal with. If I've ever had to call them, they've always dealt with my enquiry in a professional way and all claims have been settled quicky without issue and I've always been kept well informed throughout the process. We very sadly lost Summer recently and even in her final claim, they were kind and understanding. I couldn't fault them. Although their premiums may be higher than some. I do believe the care and customer service makes that worthwhile Reviewed on: 21st August 2024
Gerri H's avatar
Gerri H

My vet recommended then the insurance doesn’t pay o...

1
My vet recommended then the insurance doesn’t pay out as I had a problem with Donny’s front leg and they are associating his back legs. Shocking Reviewed on: 20th August 2024
Tilly's avatar
Tilly

Wonderful pet insurance

5
Our little dog has Pruritus which means he needs continuing treatment which Petplan cover, for life! It's wonderful to know our little guy is being well looked after. Claims are handled quickly and efficiently without fuss. Wonderful. Reviewed on: 19th August 2024
Liz Y's avatar
Liz Y

fast payment

5
Prompt payments on claims with wide coverage. Reviewed on: 16th August 2024
Sarah S's avatar
Sarah S

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