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Petplan: Pet insurance reviews

View other Petplan products
4.73
Based on 2,345 reviews, last reviewed 17th Jul 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2345)

Right cover right price.

5
Really helpful in ensuring you have the right cover. Knowledgeable staff who understand pet and owner needs. We have cover for life for the dog and lower level cover for a pony because we don’t do a lot with him. Reviewed on: 22nd August 2024
Janet W's avatar
Janet W

I have used Petplan for my lurcher, Summer for the p...

5
I have used Petplan for my lurcher, Summer for the past 11 years. From day 1, I've always found them to be very easy to deal with. If I've ever had to call them, they've always dealt with my enquiry in a professional way and all claims have been settled quicky without issue and I've always been kept well informed throughout the process. We very sadly lost Summer recently and even in her final claim, they were kind and understanding. I couldn't fault them. Although their premiums may be higher than some. I do believe the care and customer service makes that worthwhile Reviewed on: 21st August 2024
Gerri H's avatar
Gerri H

My vet recommended then the insurance doesn’t pay o...

1
My vet recommended then the insurance doesn’t pay out as I had a problem with Donny’s front leg and they are associating his back legs. Shocking Reviewed on: 20th August 2024
Tilly's avatar
Tilly

Wonderful pet insurance

5
Our little dog has Pruritus which means he needs continuing treatment which Petplan cover, for life! It's wonderful to know our little guy is being well looked after. Claims are handled quickly and efficiently without fuss. Wonderful. Reviewed on: 19th August 2024
Liz Y's avatar
Liz Y

fast payment

5
Prompt payments on claims with wide coverage. Reviewed on: 16th August 2024
Sarah S's avatar
Sarah S

Thank you Petplan

5
Deals with claims so efficiently and quickly. People on the phone are helpful when you call, and I have peace of mind knowing that if I claim, my premium is not affected Reviewed on: 14th August 2024
Erin's avatar
Erin

Insurance also helps you make the right decision

5
I had the lifetime £7k policy for both of my boys (cats) over the years I never needed to use my insurance but I knew I had purchased it for a reason so kept it, and then one day one of my boys stopped eating, just thinking it was possibly something to do with his teeth/mouth however it was much more serious than that. He was diagnosed with Lymphoma and FIV, the decision we made was to let him go peacefully with us by his side. Our vets dealt with everything and claimed directly with Petplan, who paid all bar the excess. We didn't need to get involved with anything and we received emails to update us on the claim but it wasn't too much contact. Reviewed on: 6th August 2024
Kerrie O's avatar
Kerrie O

Hassle free and quick claims payment

5
I've had to claim thousands this year for my three pets insured with Petplan. Each claim was dealt with quickly and all I had to do was fill out a few details online. It meant I could focus on getting my pets back to good health, instead of worrying about when I'll get my money back. Reviewed on: 6th August 2024
George S's avatar
George S

Excellent cover and claims experience

5
Excellent cover and claims experience Reviewed on: 6th August 2024
Claire B's avatar
Claire B

They care for your pet

5
So they might be more expensive than other providers in the market but the old saying " you get what you pay for" comes to mind, they make it possible to care for your pet whilst they do the rest, from doing direct claims with the vets to be able to give you a decision before you make a claim by doing a Pre auth. Friendly and great customer service Reviewed on: 6th August 2024
Anthony S's avatar
Anthony S

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