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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
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Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Don't tell the truth

1
Signed up to Pet Plan as my last dog passed away in 2022 with a tumour in her foot, and after several thousands of pounds she passed away but I knew she was old so I was at peace with this. After getting another dog shortly after I decided to take out pet insurance even though I hadn't before for the previous 15 years of owning a dog, due to hearing from several people that pet insurance companies fail to pay out. I decided to take my own opinion this time and take out pet insurance with Pet Plan, after doing my research. With Pet Plan a new injury you can claim immediately, and illness is after 14 days of taking out the policy. Unfortunately the dog had a fall in the park a few days after taking out the policy and very badly injured his leg. He still limps today nearly 4 weeks after the injury. We took him to the vets and paid the consultation fee and he was given tablets. After 3 weeks we took him back as he still wasn't walking on it, and asked the vet for an xray. After the vet contacted the insurance company for approval, they denied as it was too soon after taking out the policy, even though they advertise as injury claim is immediate. Our dog is now still in pain and cannot walk on this foot. I have to say it's an utter disgrace how we have been treated, and the lies of this company is unbelievable. A typical insurance company that doesn't care about your animal and is only interested in taking money. Myself and my wife are at an utter loss and lost confidence in this company. Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Reviewed on: 28th November 2023
Susan Stone 's avatar
Susan Stone

Best Ever !

5
Easy to claim, no mess, no fuss and payment in days ! Reviewed on: 16th October 2023
Diane Steel's avatar
Diane Steel

Price

2
Whilst the service was good, they increased my premium so much that I had to cancel. We shouldn't have to chose between dinner and paying for cover to keep my dog safe - not right in this cost of living crisis Reviewed on: 16th October 2023
Stacey Amey's avatar
Stacey Amey

You pay the price, but you get a high end service!

5
I have only been with Petplan a short time, but they are great very helpful and offer a comprehensive package of health care for my dog that includes everything a dog would ever need, the price of premiums is high yes, but you pay for quality high end service witch in your dogs time of need will be reliable and trusted to deal with everything so your dog and you don't have to worry. Reviewed on: 16th October 2023
Cameron Starkey's avatar
Cameron Starkey

Pet insurance

5
Great insurance. prompt reply.and looks after its customers Reviewed on: 15th October 2023
Susan Mcloughlin's avatar
Susan Mcloughlin

Great service

5
Knowledgable staff and always helpful Reviewed on: 15th October 2023
Velda Oxley's avatar
Velda Oxley

Best insurer I have ever used.

5
My dog Bella is insured with Petplan. Never had any problems with the payouts, No quibbles! Great !! Reviewed on: 15th October 2023
Sonia Kipling's avatar
Sonia Kipling

Speedy safety net

5
Pet plan make sure I never worry about the medical needs of my dogs. They are always speedy in settling claims and provide a human approach to pet insurance. Reviewed on: 14th October 2023
Denise Chaplin's avatar
Denise Chaplin

Excellent service

5
Staff are very efficient and informative, good rates choice of cover..If you have a claim they pay the vet directly. Reviewed on: 14th October 2023
Philippa Dunham's avatar
Philippa Dunham

Good for pets

4
Good pet insurance, have been with them for years. Sadly premium is getting higher. Bit we claim every 6 months as dog has complex medical issues. Reviewed on: 13th October 2023
Lynn Bowcott's avatar
Lynn Bowcott

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