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Petplan: Pet insurance reviews

4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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1%
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0%
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1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
Chris simpson's avatar
Chris simpson

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Best Ever !

5
Easy to claim, no mess, no fuss and payment in days ! Reviewed on: 16th October 2023

Price

2
Whilst the service was good, they increased my premium so much that I had to cancel. We shouldn't have to chose between dinner and paying for cover to keep my dog safe - not right in this cost of living crisis Reviewed on: 16th October 2023

You pay the price, but you get a high end service!

5
I have only been with Petplan a short time, but they are great very helpful and offer a comprehensive package of health care for my dog that includes everything a dog would ever need, the price of premiums is high yes, but you pay for quality high end service witch in your dogs time of need will be reliable and trusted to deal with everything so your dog and you don't have to worry. Reviewed on: 16th October 2023

Pet insurance

5
Great insurance. prompt reply.and looks after its customers Reviewed on: 15th October 2023

Great service

5
Knowledgable staff and always helpful Reviewed on: 15th October 2023

Best insurer I have ever used.

5
My dog Bella is insured with Petplan. Never had any problems with the payouts, No quibbles! Great !! Reviewed on: 15th October 2023

Speedy safety net

5
Pet plan make sure I never worry about the medical needs of my dogs. They are always speedy in settling claims and provide a human approach to pet insurance. Reviewed on: 14th October 2023

Excellent service

5
Staff are very efficient and informative, good rates choice of cover..If you have a claim they pay the vet directly. Reviewed on: 14th October 2023

Good for pets

4
Good pet insurance, have been with them for years. Sadly premium is getting higher. Bit we claim every 6 months as dog has complex medical issues. Reviewed on: 13th October 2023

First class company.

5
Our 11 year old Labradors have been insured with Petplan since they were pups. They’ve both had surgery over the years and now have lifelong medical conditions. Petplan has covered all of these conditions as well as complementary therapies. I wouldn’t use anyone else for pet insurance. Reviewed on: 13th October 2023

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