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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Best Ever !

5
Easy to claim, no mess, no fuss and payment in days ! Reviewed on: 16th October 2023
Diane Steel's avatar
Diane Steel

Price

2
Whilst the service was good, they increased my premium so much that I had to cancel. We shouldn't have to chose between dinner and paying for cover to keep my dog safe - not right in this cost of living crisis Reviewed on: 16th October 2023
Stacey Amey's avatar
Stacey Amey

You pay the price, but you get a high end service!

5
I have only been with Petplan a short time, but they are great very helpful and offer a comprehensive package of health care for my dog that includes everything a dog would ever need, the price of premiums is high yes, but you pay for quality high end service witch in your dogs time of need will be reliable and trusted to deal with everything so your dog and you don't have to worry. Reviewed on: 16th October 2023
Cameron Starkey's avatar
Cameron Starkey

Pet insurance

5
Great insurance. prompt reply.and looks after its customers Reviewed on: 15th October 2023
Susan Mcloughlin's avatar
Susan Mcloughlin

Great service

5
Knowledgable staff and always helpful Reviewed on: 15th October 2023
Velda Oxley's avatar
Velda Oxley

Best insurer I have ever used.

5
My dog Bella is insured with Petplan. Never had any problems with the payouts, No quibbles! Great !! Reviewed on: 15th October 2023
Sonia Kipling's avatar
Sonia Kipling

Speedy safety net

5
Pet plan make sure I never worry about the medical needs of my dogs. They are always speedy in settling claims and provide a human approach to pet insurance. Reviewed on: 14th October 2023
Denise Chaplin's avatar
Denise Chaplin

Excellent service

5
Staff are very efficient and informative, good rates choice of cover..If you have a claim they pay the vet directly. Reviewed on: 14th October 2023
Philippa Dunham's avatar
Philippa Dunham

Good for pets

4
Good pet insurance, have been with them for years. Sadly premium is getting higher. Bit we claim every 6 months as dog has complex medical issues. Reviewed on: 13th October 2023
Lynn Bowcott's avatar
Lynn Bowcott

First class company.

5
Our 11 year old Labradors have been insured with Petplan since they were pups. They’ve both had surgery over the years and now have lifelong medical conditions. Petplan has covered all of these conditions as well as complementary therapies. I wouldn’t use anyone else for pet insurance. Reviewed on: 13th October 2023
Elizabeth J. Wass's avatar
Elizabeth J. Wass

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