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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

First class company.

5
Our 11 year old Labradors have been insured with Petplan since they were pups. They’ve both had surgery over the years and now have lifelong medical conditions. Petplan has covered all of these conditions as well as complementary therapies. I wouldn’t use anyone else for pet insurance. Reviewed on: 13th October 2023
Elizabeth J. Wass's avatar
Elizabeth J. Wass

Will be renewing in December

5
Great service and helpful customer service ! Reviewed on: 13th October 2023
Liz W's avatar
Liz W

Caring

5
Fabulous they have taken care of my pets for years Reviewed on: 13th October 2023
Christine mirecki 's avatar
Christine mirecki

Never had problem with pet plan insurance ,the best

5
Had pet insurance in the past ,thought it was a waste of money ? Never again i will always insure my dog never know when you are going to need it ? Reviewed on: 13th October 2023
Peter Gough's avatar
Peter Gough

Absolutely brilliant

5
Always very helpful. Never had any problems with claims. Reviewed on: 13th October 2023
Karen Quick's avatar
Karen Quick

Hassle free

5
PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023
Niki Wild's avatar
Niki Wild

Easy to set up

3
Easy to set up but the proof will be when I submit a claim (fingers crossed I wont) Reviewed on: 12th October 2023
Rita P's avatar
Rita P

brilliant

5
no fuss, low cost and covers all Reviewed on: 12th October 2023
mrs mcnally's avatar
mrs mcnally

Best insurance provider

5
We had no issues with petplan, completing the claim was straight forward and good customer service provided. Petplan paid vet very quickly, reducing stress in a very difficult situation with our pet. Reviewed on: 11th October 2023
Audrey Harkness 's avatar
Audrey Harkness

Pets

5
Excellent service, always paid my vets promptly and it took the worry off me finding the money to pay the vet myself Reviewed on: 10th October 2023
Helen Sloane's avatar
Helen Sloane

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