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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Would never swop

5
Always there when you need them Reviewed on: 4th October 2023
Bunty Ast's avatar
Bunty Ast

Keep emailing me

1
They keep emailing me even though I told them my pet passed away Reviewed on: 4th October 2023
Brenda's avatar
Brenda

Reliable, honest, prompt, informative

5
Clear policy, full lifetime cover without doubt excellent value for our arthritic dog. Additional support with informed advice on pet care. Always available for support. Thank you Reviewed on: 4th October 2023
Suzanne 's avatar
Suzanne

Hassle free ongoing support

5
We would all love to think our pets will never be ill but we know that is wishful thinking. I have registered my pets with Pet Plan for over 30 years. The 'for life' policies give you the reassurance you will never fail your pets because of finance. They are kind, professional and speedy to resolve claims. Everything you want in a provider. Reviewed on: 30th September 2023
Denise Chaplin's avatar
Denise Chaplin

Excellent service

5
Excellent service thank ÿou very much Reviewed on: 30th September 2023
Alan Jeffs's avatar
Alan Jeffs

Fast, friendly and efficient

5
Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023
Les lillie's avatar
Les lillie

Reliable and sympathetic

5
I lost both my 17 year old cats last year, insured with Petplan from adoption at 16 weeks through to the end. Sadly over their last couple of years, many claims were put in. I found Petplan to be highly sympathetic and empathetic. I found an insurance company who paid reliably and without any inquisition. These lovely ladies and gents were second to none upon the calls I had to make sadly cancelling each policy. I never hesitated to indure my new cats with them. A pleasure to deal with through the most stressful of times Reviewed on: 27th September 2023
Rachael Kimberley's avatar
Rachael Kimberley

Never been so disappointed

1
For such a big company you'd think they would be able to answer calls and emails a bit quicker! Reviewed on: 27th September 2023
Hayley's avatar
Hayley

Faultless Service

5
Pay out quickly, keep you updated by email/text. Vets happy to deal with them directly because of their good reputation. Don't contact you unnecessarily when your pet isill. Make you feel like a valued customer. 10 out of 10 Reviewed on: 26th September 2023
Marcia's avatar
Marcia

Totally reliable in paying up

5
Sasha is a tripaw dog of 13 years and I have been with Petplan since we got her from a rescue in 2016. We took out the life policy which has saved us a lot on her prescription meds. We have never had a claim refused Reviewed on: 26th September 2023
Val Ball's avatar
Val Ball

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