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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Do not cover euthanasia or cremation

1
I was hoping I would not have to worry about cost when my cat sadly passed away but I was wrong and had a £400 bill to pay Reviewed on: 26th September 2023
Chester R's avatar
Chester R

No hassle claims

5
This month two of my pets became unwell and my vet bills quickly added up. Luckily they both have Petplan insurance and my claims were paid within a day of my vets sending them in. All I had to do was provide my vets details! Two of my cats have ongoing conditions, irritable bowel disease and hypertrophic cardiomyopathy - it’s such a relief knowing that there’s no penalty for claiming. Reviewed on: 25th September 2023
George S's avatar
George S

Doubled my premium

1
They may pay up but they sure do increase your premium to reflect this the year after and they know I cannot go anywhere else Reviewed on: 21st September 2023
Andy W's avatar
Andy W

Best pet insurer

5
Have my dog insured with Petplan for the last 9 years. Best cover and service Reviewed on: 19th September 2023
Simon's avatar
Simon

Never fails

5
Petplan have been the insurer of all my dogs from pup to the end. In nearly 40 years I have never had a claim refused, and currently my 6 yo cocker spaniel has 2 life long conditions., his claims each year more than cover the premiums for my 2 dogs, but Petplan pay promtly and without question. Reviewed on: 17th September 2023
Wendy 's avatar
Wendy

Best dog insurance

5
We have just got a rescue dog and got insured with pet plan as we were recommended by our friend. She has has numerous problems with her dog and Pet Plan have always paid vets with no quibble. We have the lifetime plan and pleased we have. Reviewed on: 17th September 2023
Alison's avatar
Alison

Best insurance around

5
We've been with petplan over 40 years with our fur babies, never had a problem with them Reviewed on: 16th September 2023
Rita Terry's avatar
Rita Terry

Treatment by petplan

5
I had a rescue standard poodle. The company I was in withdrew from the market and so I went with pet plan. As my dog got older he needed more treatments including acupuncture. Pet plan dealt with all my claims including dental treatment promptly and efficiently. Reviewed on: 16th September 2023
Barbara O'Shea's avatar
Barbara O'Shea

Very efficient company and always pay out on the dot

5
We have a cocker Spaniels with ongoing eye problem which he has to have eye drops.Petplan pay out for this every 6 months or so Reviewed on: 16th September 2023
Robin Fenn's avatar
Robin Fenn

An amazing company who truly care

5
Both of my rabbits are insured with petplan, and one of which has needed care a couple of times. Each time was a few hundred pounds that I just didn’t have at the time so I was very grateful to be with this company who made everything simple. Being able to make a direct claim though the vet was amazing and took the stress away from money so I could focus on my rabbit getting better. When calling customer service, i was greeted with a knowledgeable and respectful member of staff who had me sorted out in no time. I get regular emails on rabbit health, and suggestions for what to do in certain situations which I really appreciate as well Reviewed on: 15th September 2023
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Zoe

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