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Petplan: Pet insurance reviews

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4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Very helpful and made sure I understood what cover I would get and prices ect

5
Great service really gave me peace of mind Reviewed on: 15th September 2023
Emily Rooney 's avatar
Emily Rooney

Excellent service

5
All the pets I’ve had have been insured by pet-plan. They’ve always been incredibly quick to pay claims. Not the cheapest pet insurance but the best. Reviewed on: 13th September 2023
Susan Paul's avatar
Susan Paul

The best pet Insurance Company

5
In all the years I have been with PetPlan they have been brilliant. They pay my Vet direct which is very good. I would never use any other Insurance Company. Reviewed on: 13th September 2023
Sharon Hillidge's avatar
Sharon Hillidge

The best for the best dogs in the world

5
I have over the years insured several dogs with petplan, l gave made claims if varying amounts and they gave always come through, my dogs are my only family so l want to make sure l can care for them if I'll or hurt and petplan allows me to do this. Not the cheapest but the best when it comes to needing them, never been let down. Reviewed on: 13th September 2023
Happy owner 's avatar
Happy owner

Brilliant

5
Pet plan have always been brilliant. They have paid out each time we have claimed even the full amount that we claim all at once. It's simple to claim. Reviewed on: 13th September 2023
Daniella Mallin's avatar
Daniella Mallin

Fantastic people

5
Lost our beautiful Ragdoll boy, Basil only 9 y.o., Petplan paid out in days and showed great compassion, can't recommend them highly enough. Thank you Petplan. Reviewed on: 13th September 2023
Peter John Lever's avatar
Peter John Lever

Excellent pet insurance

5
Immediate claim layout for injured kitten Reviewed on: 12th September 2023
Trevor Masters's avatar
Trevor Masters

Petplan

5
Always dealt promptly with any claims we've made. Reviewed on: 12th September 2023
Mandy Darch's avatar
Mandy Darch

Have been using pet plan insurance for decades

5
I have insured dogs and rabbits with petplan over the years and they have always been very quick to settle a claim. You can also get pre authorisation for treatment that pet plan will cover it allowing peace of mind at a time when you are already distressed with a poorly animal. They are always helpful when you call them. The cost is not the cheapest but in my opinion pet plan is the best out there currently Reviewed on: 12th September 2023
T's avatar
T

Excellent service

5
Petplan have insured all my dogs. Being Cavalier King Charles, they can have many expensive conditions. Petplan have covered and paid each and every claim. Giving us peace of mind that all their medical needs can be treated. Reviewed on: 12th September 2023
Lynda Parnham's avatar
Lynda Parnham

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