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Petplan: Pet insurance reviews

View other Petplan products
4.73
Based on 2,345 reviews, last reviewed 17th Jul 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2345)

Fantastic people

5
Lost our beautiful Ragdoll boy, Basil only 9 y.o., Petplan paid out in days and showed great compassion, can't recommend them highly enough. Thank you Petplan. Reviewed on: 13th September 2023
Peter John Lever's avatar
Peter John Lever

Excellent pet insurance

5
Immediate claim layout for injured kitten Reviewed on: 12th September 2023
Trevor Masters's avatar
Trevor Masters

Petplan

5
Always dealt promptly with any claims we've made. Reviewed on: 12th September 2023
Mandy Darch's avatar
Mandy Darch

Have been using pet plan insurance for decades

5
I have insured dogs and rabbits with petplan over the years and they have always been very quick to settle a claim. You can also get pre authorisation for treatment that pet plan will cover it allowing peace of mind at a time when you are already distressed with a poorly animal. They are always helpful when you call them. The cost is not the cheapest but in my opinion pet plan is the best out there currently Reviewed on: 12th September 2023
T's avatar
T

Excellent service

5
Petplan have insured all my dogs. Being Cavalier King Charles, they can have many expensive conditions. Petplan have covered and paid each and every claim. Giving us peace of mind that all their medical needs can be treated. Reviewed on: 12th September 2023
Lynda Parnham's avatar
Lynda Parnham

Great company!!

5
Been with you since our dog was 8 weeks old. He’s 5 now and yes my premiums have gone up, but then so has inflation, the costs of veterinary medicines and services, and the general cost of living. Any claims I’ve had have always been dealt with promptly and with professionalism. Wouldn’t go anywhere else. Reviewed on: 12th September 2023
Gill Thompson's avatar
Gill Thompson

Can't fault them

5
I have 6 pets all insured with Petplan. Although my policies cost me a lot each month, I've got 3 that need regular and expensive treatment. I wouldn't be able to keep them without Petplan. They pay up fast and don't quibble. Worth every penny Reviewed on: 12th September 2023
A Aikenhead 's avatar
A Aikenhead

I have always been very happy with petplan service

5
Petplan as always been my 1sy choice for all may dog would not go anywhere else Reviewed on: 12th September 2023
Pat Doherty's avatar
Pat Doherty

Reliable product.

5
My vet receptionist recommended this as a reliable company who pay out on claims quickly. Reviewed on: 30th August 2023
AMair's avatar
AMair

A fair insurance company

4
Petplan is a good insurance place that is quite easy to get answers from when setting up a policy. I have not yet had to make a claim so can't comment on this. Reviewed on: 30th August 2023
Natalie Mendyka's avatar
Natalie Mendyka

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