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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.88 (2341 reviews)

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4.86

Based on 2,341 reviews, last reviewed 15th Oct 2025

4200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Great company!!

Been with you since our dog was 8 weeks old. He’s 5 now and yes my premiums have gone up, but then so has inflation, the costs of veterinary medicines and services, and the general cost of living. Any claims I’ve had have always been dealt with promptly and with professionalism. Wouldn’t go anywhere else. Reviewed on: 12th September 2023

Can't fault them

I have 6 pets all insured with Petplan. Although my policies cost me a lot each month, I've got 3 that need regular and expensive treatment. I wouldn't be able to keep them without Petplan. They pay up fast and don't quibble. Worth every penny Reviewed on: 12th September 2023

I have always been very happy with petplan service

Petplan as always been my 1sy choice for all may dog would not go anywhere else Reviewed on: 12th September 2023

Reliable product.

My vet receptionist recommended this as a reliable company who pay out on claims quickly. Reviewed on: 30th August 2023

A fair insurance company

Petplan is a good insurance place that is quite easy to get answers from when setting up a policy. I have not yet had to make a claim so can't comment on this. Reviewed on: 30th August 2023

Great service

Always helpful and efficient whenever I have needed to put a claim in. I wouldn't use anyone else. Reviewed on: 24th August 2023

Phenomenal Service

Losing our beautiful rescue dog has been far and away the most difficult experience of my life. When I could finally (sort of) face the task of sorting out the matter of insurance, I was treated with patience and understanding, and all it took from me was that one call - Petplan contacted our vet on our behalf and dealt with everything. Petplan not only settled the bills in full within 7 days of my contacting them, including items not ordinarily covered, they also waived the excess. This is not something I expected or requested; this was simply the heart of an astounding organisation! Never have I experienced this level of service and I thank Petplan above all for caring, really caring about our pets and what they mean to us. I would never consider using any other insurer. Reviewed on: 24th August 2023

Good cover overall

Strong levels of cover, apparent clear pricing, well known name in pet insurance. Only concern is they promote themselves that a claim will not affect your annual premium, it only increases with the age of your dog - however my friend has a dog from the same litter, same breed & started cover at the same time, yet after they made a large claim this year their premium increased more than ours for the same dog of the same age from the same litter. But overall good service and product. Reviewed on: 24th August 2023

Good so far

Have not yet had to claim for pet insurance. Customer service polite but when renewing did not clarify why insurance would be so much lower if the policy was re-started. (She has no prior conditions). Does offer veterinary staff discount. Reviewed on: 23rd August 2023

Not the cheapest but worth the money

Great pet insurance which has always paid out with no quibbles. It isn’t the cheapest but covers most of our pets’ needs so gives us peace of mind. Reviewed on: 23rd August 2023

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Petplan: Pet insurance reviews

4200% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2341)

Great company!!

Can't fault them

I have always been very happy with petplan service

Reliable product.

A fair insurance company

Great service

Phenomenal Service

Good cover overall

Good so far

Not the cheapest but worth the money

Review Petplan: Pet insurance now

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