Smart Money People Logo
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
Chris simpson's avatar
Chris simpson
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2341)

always a pleasure to work with

5
Every time I interact with petplan I am happy. They are professional and courteous and always pay out promptly on my dog's claims. Reviewed on: 23rd August 2023
Dorian Gordon's avatar
Dorian Gordon

Cannot fault them

5
I have been with PetPlan for Almost 16 years covering 4 Briards. Although they are expensive at the outset, they pay out immediately, they do not increase the premiums due to claims but do so purely on age and they provide the exact same cover when the dogs are taken abroad. We currently have 3 Briards and we are only now in the "red" as the dogs have not been ill. During the first 10 years, we were in "profit" re premiums vs claims. Cannot fault them and will continue to use them for future dogs. Reviewed on: 22nd August 2023
David's avatar
David

Always been the best

5
Have insured pets with.and recommended to clients, almost as long as pet plan have been in business. Always fair. Super efficient. Good cover at reasonable price Reviewed on: 8th August 2023
Brian Sargeant's avatar
Brian Sargeant

Great company

5
They are always very quick at paying and have looked after my pets for years. They may cost a little more but the service and speed is worth that bit more. Real people when you call and always helpful and cheerful Reviewed on: 8th August 2023
Kaz's avatar
Kaz

Stress free

5
I have made a lot of claims for my pet over the last 12 years. Pet plan are always quick to pay out. They keep you informed of what’s happening with your claim . My pet has regular medication for her condition and pet plan cover the cost of it all Reviewed on: 7th August 2023
Jan Corbett's avatar
Jan Corbett

Would not go anywhere else for pet insurance

5
Sadly two of our dogs have long term conditions. In addition one has lymphoma. Year after year Petplan have settled our claims without question, taking away that additional worry. Not the cheapest, but I believe the best Reviewed on: 4th August 2023
Julie Butterworth 's avatar
Julie Butterworth

Top class insurance

5
My 4 year old cat was the exremelly unwell in November 2022. She had multiple fractures and had to have a fermerol neck ostectomy. Amidst this she developed Ileus and had to abdominal surgery with 20 cm of her intestine removed. It was also discovered that she had early stage Hypertrophic cardiomyopathy heart disease. She was touch and go at some points and she was in and out of various vets including the Royal Vetinary Hospital for small animals. She incurred a huge bill and although it went over the top cover that I have with Petplan, they paid for treatment up to the limit I was covered for. They paid the RVC directly for her treatment and reimbursed me for local vet cover. The whole process was smooth in very distressing circumstances. Reviewed on: 3rd August 2023
Caroline's avatar
Caroline

Made an emotional time less stressful.

5
My Greyhound was diagnosed with bone cancer & only survived a couple of weeks. Petplans website was easy to use & navigate. All costs for treatment & final visit were covered except for my excess. Great service when you need it the most. Reviewed on: 2nd August 2023
Karen's avatar
Karen

Simply the best

5
No way would I have been able to keep my little constant companion without Petplan, no way could I afford the treatment he needs to keep him happy and healthy. They never quibble, payment is always made promptly. Reviewed on: 2nd August 2023
Little Archies mum's avatar
Little Archies mum

Excellent company for pet insurance

5
Pet insurance is a must these days and Petplan will deal with any and all claims professionally and quickly. They are able to communicate in all ways but what I have found most valuable is having an online account with all details of my pet insurance and also claims to be able to be made through their online portal. They keep you informed online and by email and if you want to speak to someone about anything it's also easy to contact them on the phone to get help. All documentation is available to download to be able to refer to while your pet is insured with them. I believe in the insurance industry you do get what you pay for and I would highly recommend Petplan for continued care of such a precious commodity. Reviewed on: 28th July 2023
Sue's avatar
Sue

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill