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Petplan: Pet insurance reviews

View other Petplan products
4.73
Based on 2,345 reviews, last reviewed 17th Jul 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2345)

Great service

5
Always helpful and efficient whenever I have needed to put a claim in. I wouldn't use anyone else. Reviewed on: 24th August 2023
caroline_harrison@ymail.com's avatar
[email protected]

Phenomenal Service

5
Losing our beautiful rescue dog has been far and away the most difficult experience of my life. When I could finally (sort of) face the task of sorting out the matter of insurance, I was treated with patience and understanding, and all it took from me was that one call - Petplan contacted our vet on our behalf and dealt with everything. Petplan not only settled the bills in full within 7 days of my contacting them, including items not ordinarily covered, they also waived the excess. This is not something I expected or requested; this was simply the heart of an astounding organisation! Never have I experienced this level of service and I thank Petplan above all for caring, really caring about our pets and what they mean to us. I would never consider using any other insurer. Reviewed on: 24th August 2023
Demi's avatar
Demi

Good cover overall

5
Strong levels of cover, apparent clear pricing, well known name in pet insurance. Only concern is they promote themselves that a claim will not affect your annual premium, it only increases with the age of your dog - however my friend has a dog from the same litter, same breed & started cover at the same time, yet after they made a large claim this year their premium increased more than ours for the same dog of the same age from the same litter. But overall good service and product. Reviewed on: 24th August 2023
BSA's avatar
BSA

Good so far

4
Have not yet had to claim for pet insurance. Customer service polite but when renewing did not clarify why insurance would be so much lower if the policy was re-started. (She has no prior conditions). Does offer veterinary staff discount. Reviewed on: 23rd August 2023
Jen's avatar
Jen

Not the cheapest but worth the money

4
Great pet insurance which has always paid out with no quibbles. It isn’t the cheapest but covers most of our pets’ needs so gives us peace of mind. Reviewed on: 23rd August 2023
Charlotte Dewson's avatar
Charlotte Dewson

always a pleasure to work with

5
Every time I interact with petplan I am happy. They are professional and courteous and always pay out promptly on my dog's claims. Reviewed on: 23rd August 2023
Dorian Gordon's avatar
Dorian Gordon

Cannot fault them

5
I have been with PetPlan for Almost 16 years covering 4 Briards. Although they are expensive at the outset, they pay out immediately, they do not increase the premiums due to claims but do so purely on age and they provide the exact same cover when the dogs are taken abroad. We currently have 3 Briards and we are only now in the "red" as the dogs have not been ill. During the first 10 years, we were in "profit" re premiums vs claims. Cannot fault them and will continue to use them for future dogs. Reviewed on: 22nd August 2023
David's avatar
David

Always been the best

5
Have insured pets with.and recommended to clients, almost as long as pet plan have been in business. Always fair. Super efficient. Good cover at reasonable price Reviewed on: 8th August 2023
Brian Sargeant's avatar
Brian Sargeant

Great company

5
They are always very quick at paying and have looked after my pets for years. They may cost a little more but the service and speed is worth that bit more. Real people when you call and always helpful and cheerful Reviewed on: 8th August 2023
Kaz's avatar
Kaz

Stress free

5
I have made a lot of claims for my pet over the last 12 years. Pet plan are always quick to pay out. They keep you informed of what’s happening with your claim . My pet has regular medication for her condition and pet plan cover the cost of it all Reviewed on: 7th August 2023
Jan Corbett's avatar
Jan Corbett

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