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Petplan: Pet insurance reviews

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4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Reliable first-class insurance

5
When faced with the unexpected outcomes of my little dog having an accident injuring her back which included the trauma of getting a wonderful little pet through a major operation and rehabilitation I can only praise Petplan for easing the financial burden and keeping things straightforward and simple Reviewed on: 25th July 2023
Irene McCulloch's avatar
Irene McCulloch

No contest!

5
My Tori was very poorly and needed an operation. She was hospitalised overnight and needed some meds. There was absolutely no quibble about monies I was entitled to. The claim was dealt with sensitively and immediately. Within a few days, the monies were in my bank account. What’s not to like about Pet Plan? And as Noel Fitzpatrick endorses it, you know it’s going to deliver 100% Reviewed on: 22nd July 2023
Elizabeth Perks Hattrell's avatar
Elizabeth Perks Hattrell

Petplan - no stress with the best.

5
From renewals to making a claim I always felt supported by Petplan and the lovely advisors. Reviewed on: 19th July 2023
Dominika 's avatar
Dominika

Insurance that doesn't mess about!

5
After my 4 week free trial was registered I had intentions of continuing cover for our cat as they had covered my previous cat. That 4 week free cover saved my kittens life after an allergic reaction to a routine vaccine. Within 5 days I had a healthy pet and cheque returned payments from Petplan for the FREE COVER! Excellent customer service with staff that truly cared. ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 18th July 2023
Shirley Perkins's avatar
Shirley Perkins

Fantastic

5
PetPlan are just fabulous had to make a claim for one of my beloved cats their customer service was second to none and everything was dealt with swiftly Reviewed on: 18th July 2023
Julie Smith's avatar
Julie Smith

Fav coverage insurance

5
Fantastic insurance, it is a peace of mind when you have so.many animals . Reviewed on: 18th July 2023
Clara de Dios's avatar
Clara de Dios

Fantastic Pet Insurance

5
I am so pleased with the excellent experience I had with pet plan when my bunny was poorly. Lovely customer service and straightforward speedy payment of vets bill , thank you . Reviewed on: 18th July 2023
Debbie Cope's avatar
Debbie Cope

Good trustworthy insurance

5
Good trustworthy insurance that pays out Reviewed on: 18th July 2023
Kirstie Jade's avatar
Kirstie Jade

Quick customer service

5
Few months ago my had two tooths removed. My vet send claim , i recived my money back after few days . VERY QICK SERVICE. the customer service on the phone very friendly and helphul . I m with petlan few years but definetly woudn t change Reviewed on: 18th July 2023
Anna's avatar
Anna

Best insurance you can get

5
Peace of mind and knowing my girl has the best cover Reviewed on: 17th July 2023
Debby Featherstonhaugh's avatar
Debby Featherstonhaugh

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