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Petplan: Pet insurance reviews

View other Petplan products
4.73
Based on 2,345 reviews, last reviewed 17th Jul 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2345)

Would not go anywhere else for pet insurance

5
Sadly two of our dogs have long term conditions. In addition one has lymphoma. Year after year Petplan have settled our claims without question, taking away that additional worry. Not the cheapest, but I believe the best Reviewed on: 4th August 2023
Julie Butterworth 's avatar
Julie Butterworth

Top class insurance

5
My 4 year old cat was the exremelly unwell in November 2022. She had multiple fractures and had to have a fermerol neck ostectomy. Amidst this she developed Ileus and had to abdominal surgery with 20 cm of her intestine removed. It was also discovered that she had early stage Hypertrophic cardiomyopathy heart disease. She was touch and go at some points and she was in and out of various vets including the Royal Vetinary Hospital for small animals. She incurred a huge bill and although it went over the top cover that I have with Petplan, they paid for treatment up to the limit I was covered for. They paid the RVC directly for her treatment and reimbursed me for local vet cover. The whole process was smooth in very distressing circumstances. Reviewed on: 3rd August 2023
Caroline's avatar
Caroline

Made an emotional time less stressful.

5
My Greyhound was diagnosed with bone cancer & only survived a couple of weeks. Petplans website was easy to use & navigate. All costs for treatment & final visit were covered except for my excess. Great service when you need it the most. Reviewed on: 2nd August 2023
Karen's avatar
Karen

Simply the best

5
No way would I have been able to keep my little constant companion without Petplan, no way could I afford the treatment he needs to keep him happy and healthy. They never quibble, payment is always made promptly. Reviewed on: 2nd August 2023
Little Archies mum's avatar
Little Archies mum

Excellent company for pet insurance

5
Pet insurance is a must these days and Petplan will deal with any and all claims professionally and quickly. They are able to communicate in all ways but what I have found most valuable is having an online account with all details of my pet insurance and also claims to be able to be made through their online portal. They keep you informed online and by email and if you want to speak to someone about anything it's also easy to contact them on the phone to get help. All documentation is available to download to be able to refer to while your pet is insured with them. I believe in the insurance industry you do get what you pay for and I would highly recommend Petplan for continued care of such a precious commodity. Reviewed on: 28th July 2023
Sue's avatar
Sue

Reliable first-class insurance

5
When faced with the unexpected outcomes of my little dog having an accident injuring her back which included the trauma of getting a wonderful little pet through a major operation and rehabilitation I can only praise Petplan for easing the financial burden and keeping things straightforward and simple Reviewed on: 25th July 2023
Irene McCulloch's avatar
Irene McCulloch

No contest!

5
My Tori was very poorly and needed an operation. She was hospitalised overnight and needed some meds. There was absolutely no quibble about monies I was entitled to. The claim was dealt with sensitively and immediately. Within a few days, the monies were in my bank account. What’s not to like about Pet Plan? And as Noel Fitzpatrick endorses it, you know it’s going to deliver 100% Reviewed on: 22nd July 2023
Elizabeth Perks Hattrell's avatar
Elizabeth Perks Hattrell

Petplan - no stress with the best.

5
From renewals to making a claim I always felt supported by Petplan and the lovely advisors. Reviewed on: 19th July 2023
Dominika 's avatar
Dominika

Insurance that doesn't mess about!

5
After my 4 week free trial was registered I had intentions of continuing cover for our cat as they had covered my previous cat. That 4 week free cover saved my kittens life after an allergic reaction to a routine vaccine. Within 5 days I had a healthy pet and cheque returned payments from Petplan for the FREE COVER! Excellent customer service with staff that truly cared. ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 18th July 2023
Shirley Perkins's avatar
Shirley Perkins

Fantastic

5
PetPlan are just fabulous had to make a claim for one of my beloved cats their customer service was second to none and everything was dealt with swiftly Reviewed on: 18th July 2023
Julie Smith's avatar
Julie Smith

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