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Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Quick customer service

5
Few months ago my had two tooths removed. My vet send claim , i recived my money back after few days . VERY QICK SERVICE. the customer service on the phone very friendly and helphul . I m with petlan few years but definetly woudn t change Reviewed on: 18th July 2023
Anna's avatar
Anna

Best insurance you can get

5
Peace of mind and knowing my girl has the best cover Reviewed on: 17th July 2023
Debby Featherstonhaugh's avatar
Debby Featherstonhaugh

Absolutely Brilliant

5
We have a lot of pets insured with petplan and everytime we've needed them they have been there. Dreadful 2 years for us but they always paid out quickly and helpful on the phone. Cannot recommend them enough. Reviewed on: 17th July 2023
Karen Shepherd-Best's avatar
Karen Shepherd-Best

Petplan Resources

5
Petplan has slways been very helpful and informative with information that's been received via email and efficient policy documents. Reviewed on: 17th July 2023
Darren Tomkins's avatar
Darren Tomkins

Best pet insurance

5
Been with petplan 28yrs and kways had good service Reviewed on: 17th July 2023
J neeton's avatar
J neeton

Excellent pet insurance provider

5
The staff at petplan are unbeatable, always helpful, polite and have always got time to explain anything you might need to know about your insurance policy. Also claims are quickly sorted out and you are always kept up to date which takes away the worry. I wouldn't hesitate in recommending petplan, Reviewed on: 17th July 2023
Annie Leighton's avatar
Annie Leighton

Expensive cover does not pay put

1
Expensive and does not pay out . Do. Not buy Reviewed on: 17th July 2023
Jez Hawthorne's avatar
Jez Hawthorne

Excellent service and cover

5
My young cat has been diagnosed with asthma and when my claim was submitted it was dealt with quickly and efficiently Reviewed on: 16th July 2023
Sue Goodjohn's avatar
Sue Goodjohn

Brilliant

5
Superb and very competent provider. Reviewed on: 16th July 2023
Roland Fry's avatar
Roland Fry

Great Pet Insurance

5
Nothing but praise for PetPlan! Excellent customer service. Payouts are settled so quickly which takes a lot of the pressure away when your pet is poorly. Reviewed on: 15th July 2023
Lynette's avatar
Lynette

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