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Petplan: Pet insurance reviews

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4.86
Based on 2,333 reviews, last reviewed 24th Sep 2025
3400% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Petplan have paid a recently claim extremely quickly... Petplan have paid a recently claim extremely quickly and despite needing additional information from me, the process was really straight forward and e... Read more Reviewed on: 24th September 2025
TH's avatar
TH

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2333)

Absolutely brilliant

5
I have been with Pet Plan for 25 years plus I have never had a claim denied They sympathise with you when your beloved pet passes over Rainbow Bridge I wouldn’t ever go with another Pet Insurance Provider Reviewed on: 15th July 2023
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Pat Passmore

When you need them they will be there!

5
When our previous dog was diagnosed with lymphoma at 6 years old petplan insurance covered the claim. Without the cover and petplan insurance we may have not been able to have done the treatment. Having petplan meant we got nearly 2 years with our gorgeous boy. No issues claiming paid direct to vet. They were there when we needed them. Reviewed on: 15th July 2023
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Julie Branton

Great pet insurance

5
We have diabetic cat, never had any problems with claims, very good at correspondence during claim too, informing us every step of the way. Have recommended to many people@ Reviewed on: 15th July 2023
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Nikki

Fantastic

5
I've been with petplan for many years with a variety of dogs and cats. Costs are reasonable and every time I've made a claim they have been dealt with quickly and efficiently with no stress for me. Whenever I've had to cancel a policy the staff have been caring and compassionate making all necessary changes quickly to ensure I'm not paying more than I should, making a difficult time just a little easier and less painful Reviewed on: 15th July 2023
Cath Jones 's avatar
Cath Jones

Excellent I surance

5
Been with Petplan over 20 years have been very happy with service Reviewed on: 15th July 2023
Linda Ord's avatar
Linda Ord

Quick and easy to deal with

5
Petplan are very easy to contact and have always been very quick to pay out on any claims, with excellent communication to keep le updated. Reviewed on: 15th July 2023
Lindsey's avatar
Lindsey

Total Peace of Mind for over 25 years!

5
I've been insuring my beloveds cats and dogs (about 18 rescues over the years) with Petplan for 25 years and it gives me total peace of mind. I always know I am able to get my pets treated by the vet at the first sign of illness. This is especially important with the ever rising vet's charges and general cost of living, and now I am retired and living on a restricted income.. Petplan offer a choice of plans, all providing excellent cover.. I highly recommend Petplan to anyone with pets. Reviewed on: 15th July 2023
Susan Colquhoun's avatar
Susan Colquhoun

Petplan are the very best!!

5
We have been with Petplan Insurance now for 23 years & we would only ever choose them to provide vital cover for our beloved dogs! Payment is swift, they are very reasonable with every claim & they seem to understand that when your pet is ill & you need their help, its with care & empathy ~ Petplan are simply the best!! Reviewed on: 15th July 2023
Fay McCallum's avatar
Fay McCallum

First class

5
Always reliable and no quibble pays out promptly. The security of knowing you are covered.But you get what you pay for Reviewed on: 15th July 2023
3 Labs's avatar
3 Labs

Always there when you need them!

5
All my pets are registered with petplan. I have 3 dogs, 5 cats and 2 rabbits. Whenever any of my pets needs veterinary care I don't worry about the cost as I have never had any issues with making a claim. One of my cats started coughing last year and they paid straight away for her to go to referral for ct scans. Same again for one of my dogs who is currently battling a thymoma. They pay quickly and without question. Any new pets I get go straight onto petplan insurance. Reviewed on: 15th July 2023
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Kirsten

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