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Petplan: Pet insurance reviews

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4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2298)

Has been very helpful

5
My boyfriend and I got a 7 month kitten who came with 1 month free pet plan which we then continued on an annual basis. He was unfortunately in and out of the vets a lot. The claims were initially confusing as we had had a free 1 month trial before extending. I initially called PetPlan and had amazing customer service although there was still a small issue. The surgery were able to resolve this with PetPlan and going forward, the claims have been very straightforward and hassle free. Amazing peace of mind Reviewed on: 8th February 2023
Sabrina 's avatar
Sabrina

Such an easy way to get good cover for your pet

5
It was SO easy to get a quote for my puppy's insurance. I've never been on a site where its been so easy to get insurance cover. They are terrific thank you. They deserve an award for definate Reviewed on: 24th December 2022
Susan Polkinghorn's avatar
Susan Polkinghorn

Pet Plan is a SCAM

1
Pet Plan is an Absolute SCAM. You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying anything. I paid and they didn’t . I cannot for the life of me understand why I have been paying thousands of pounds over the years and nothing nothing nothing was ever covered under their terms . Pet Plan are a scum insurance . Put your money in a bank account for your pet and pay for things this way . Note I was paying £105 per month for a £4000 coverage Do you know that a simple scan and test was priced at £8000 so even if you have pet insurance your £4000 doesn’t even get you a test result let alone any treatment . And your excess on a £4000 claim will be £800 . So the actual coverage is only £3200. Meanwhile in four years you could have £5000 in your pets bank account and in 8 years over £10,000 saved for treatment . I massively regret paying into Pet Plan all these years . They only care about making money and not you pet. Reviewed on: 21st November 2022
Carola Baer's avatar
Carola Baer

Best in class

5
No claims penalty and fast payment everything. Reviewed on: 16th October 2022
James Barnes's avatar
James Barnes

Top company

5
Fair, prompt and reassuring to deal with. Reviewed on: 16th October 2022
Sue Fakhouri's avatar
Sue Fakhouri

Extensive cover, excellent service & pay out fast!

5
PetPlan are an absolute pleasure to deal with, excellent support & services available. One of few insurers to offer lifelong cover, easy to claim & quick to pay out. I’ve been with them over 20 years & wholeheartedly recommend them to everyone. Reviewed on: 13th October 2022
HMc's avatar
HMc

The best

5
Not the most Inexpensive Pet insurance , but there is no problem with making a claim. To help policy holders further, the remaining balance after paying the excess can be paid directly to the veterinary practice concerned ,removing the need to find a lump sum and then await reimbursement. Reviewed on: 8th October 2022
Gary Scotton's avatar
Gary Scotton

Petplan Excel

5
I have had to claim from Petplan and have always had an excellent friendly service. They have been outstanding at every stage of my claim. I would happily recommend them to anyone requiring Pet Insurance. Reviewed on: 3rd October 2022
Sue B's avatar
Sue B

Life cover

5
Cover for life, annual amount per year for ongoing conditions. Lots of vets recommend them , would consider any other for Poppy Reviewed on: 25th September 2022
Sandra Shepherd's avatar
Sandra Shepherd

Service

5
Excellent service and when I was starting a new policy everything was explained efficiently Reviewed on: 25th September 2022
Paulette Duffy's avatar
Paulette Duffy

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