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Petplan: Pet insurance reviews

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4.86
Based on 2,331 reviews, last reviewed 8th Sep 2025
3200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Amazing claims service Had to claim for some treatment my pet had from our vet and a specialist referral centre. Both claims settled within a day of them being sent it. Fant... Read more Reviewed on: 8th September 2025
Peggy's avatar
Peggy

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2331)

Hassle free and compassionate

5
I have been a Petplan customer since 2002 - firstly with my horse, then our Greyhound and now with our Whippet. I'm a veterinary nurse and there's a saying in our industry that if you're a veterinary professional that your pet has everything wrong with them! Well, sadly for us this has been true of all our pets. But, despite the stress and upset involved in caring for our pets, the back and forth between my first opinion practice and our two, yes two, referral practices, we have never had to worry about covering the costs, or about huge delays in those costs being paid, either to us or directly to the practices. Petplan have always been compassionate when you've shed tears down the phone, calm when you're panicking, and helpful and efficient, no matter the situation, or the complexity of our queries. In my line of work I have seen the devastation of not having insurance, and I always vowed I would never put us in that position, that we would be able to concentrate on caring for our boys, be able to say yes to the best treatment available to them without the added worry of how that level of care would be paid for. Thank you to everyone at Petplan for being our rock! Reviewed on: 15th July 2023
Kirsty Padden-Barr's avatar
Kirsty Padden-Barr

Pet plan is fantastic

5
I really can't fault them, they are always there for a chat if you're unsure and send brilliant advice, all my family use them and one of their pets had an injury pet plan was on the case straight away! I feel so much better knowing my pet is insured with them Reviewed on: 14th July 2023
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Lizzy Mosley

Amazing people and services

5
I have been so impressed by the care they put into their clients and animals, wonderful service Reviewed on: 13th July 2023
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Rachel Morrigan

I trust Petplan with my cat's insurance

5
I haven't needed to use insurance as Junior (cat) has been healthy but I have Petplan as the Buffer if I need help. Reviewed on: 13th July 2023
Elsie McAllister's avatar
Elsie McAllister

Amazing cover and so easy

5
PetPlan are so easy to use, make it easier for us to look after our animals by working with the vets directly and even though they are more expensive than other insurers, I trust they will pay when I need them to. Reviewed on: 13th July 2023
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Becky Henry

Petplan are BRILLIANT!

5
My German shepherd was extremely poorly petplan supported me almost through our difficult time. They have continued to support me and my German shepherd. Reviewed on: 13th July 2023
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Wendy Greenshields

Best by far

5
I have my dog insured with Pet plan who is now 12, and I have had Pet plan insurance since he was a puppy. Whenever I have made a claim the procedure is so simple. My vet submit the claims for me, I receive a text from Pet Plan advising they have received it, and then another text to advise payment made. The simplest claims I ever made. Covered for life is also the best when your pet gets a life long condition Reviewed on: 12th July 2023
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Philippa Perrott

Payout

5
These insurers are great. My pet is young but has had so many health problems this year. Every time the cost is above the excess they have paid out. Reviewed on: 12th July 2023
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Natalya Wilkinson

A plan you can trust

4
Easy to set up, good website. This is my first time with pet plan, I found it good value & its good to know my vet will deal directly with them taking away some of the worries should my pet fall ill. Reviewed on: 12th July 2023
Dawn Stenning 's avatar
Dawn Stenning

Fast, Reliable and Stick by their promises

5
Fantastic insurance, stand by their word in their policies, no issues no excuses and settle accounts quickly with the vets... made a stressed furbaby parents life a lot easier knowing they are there to financially support where they can. highly recommend them. Reviewed on: 12th July 2023
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JuJu

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