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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.73 (2345 reviews)

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4.73

Based on 2,345 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2345)

Rather confusing signup but seems best price/product on the market, amongst some very dodgy ones

After a 1-month free trial via my pet's breeder, was fairly inundated with emails and texts to extend to a full year. Petplan were offering "1 month free" *OR* 10% off. However what's not really clear is that you can't extend your initial free trial online - if you do, it counts as two separate insurance periods and your pet isn't insured for the first 4 weeks of the full period. (Yep, you're paying for n months but the first 1 month you can't claim - to my mind, if you can't claim, that counts as "not insured". All the pet insurers do this.). Once on the phone to Petplan, they couldn't tell me what "1 month free" actually meant - was I getting 13 months for the price of 12, or 12 months for the price of 11? Without that I couldn't work out which deal I wanted - the 1 free month or the 10% off. Very confused/confusing customer service woman with poor English and rude approach. Eventually got through to someone else and simply asked for the best deal they could give me. That turned out to be 12 months for the price of 10 (yes, *TWO* months free) as a continuation of my initial insurance period, so full cover starting immediately (claimable). Moral - you need to be prepared to take half-an-hour to go through via the phone, but it's well worth haggling for a better deal. Reviewed on: 11th November 2015

my pets are well cares for.

The insurance for my pets makes me sleep more at night i dont have to worry about expensive bills out of nowhere and pay such a small amount every month for it. Safety in mind from this company. Love them!!³ Reviewed on: 10th November 2015

petplan is awesome. It saved our dogs life

I would recommend pet plan to anyone who loves their pet. it is a great service which provides peace of mind. I wish you could provide insurance for people Reviewed on: 10th November 2015

Longtime customer

I have had my two cats covered by Petplan for over six years. I have never had any issues with them and they have always given me fantastic customer service. I wouldn't think of taking my business elsewhere. Reviewed on: 8th November 2015

Very friendly and personal service.

Having had no experience before with insurance companies, Pet Plan were very upfront about their costs and what they offer. I felt assured that my dog's health costs would be in good hands with them and since signing up with them they've been absolutely wonderful to deal with. Reviewed on: 8th November 2015

Insightful

I think it is a good idea to buy into pet insurance as I will always know that my pet is covered. I feel really happy. My pet has the cover that she needs and now I don't need to worry. Reviewed on: 7th November 2015

its really great

i had a insurance about 6 year before .and i think its a really helpful and peace of mind that my pet is safe from the hard time .and I'm really suggest everyone who got the pet they should take a insurance for their pet too and i have a good experience with this company .thanks Reviewed on: 7th November 2015

excellent

I joined when I got my cat. everything went smoothly and I got the cover I need. Reviewed on: 6th November 2015

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets very reliable and wonderful service Reviewed on: 6th November 2015

A good experience for both me and my cat

Joined pet plan last year when my cat got run over, they were really great in dealing with my pets needs. Great customer service Reviewed on: 5th November 2015

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Petplan: Pet insurance reviews

300% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2345)

Rather confusing signup but seems best price/product on the market, amongst some very dodgy ones

my pets are well cares for.

petplan is awesome. It saved our dogs life

Longtime customer

Very friendly and personal service.

Insightful

its really great

excellent

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets

A good experience for both me and my cat

Review Petplan: Pet insurance now

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