Smart Money People Logo
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
Chris simpson's avatar
Chris simpson
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2341)

Very friendly and personal service.

5
Having had no experience before with insurance companies, Pet Plan were very upfront about their costs and what they offer. I felt assured that my dog's health costs would be in good hands with them and since signing up with them they've been absolutely wonderful to deal with. Reviewed on: 8th November 2015
Patrick Samuel's avatar
Patrick Samuel

Insightful

3
I think it is a good idea to buy into pet insurance as I will always know that my pet is covered. I feel really happy. My pet has the cover that she needs and now I don't need to worry. Reviewed on: 7th November 2015
Caz's avatar
Caz

its really great

5
i had a insurance about 6 year before .and i think its a really helpful and peace of mind that my pet is safe from the hard time .and I'm really suggest everyone who got the pet they should take a insurance for their pet too and i have a good experience with this company .thanks Reviewed on: 7th November 2015
shareef's avatar
shareef

excellent

5
I joined when I got my cat. everything went smoothly and I got the cover I need. Reviewed on: 6th November 2015
Leanne's avatar
Leanne

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets

5
it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets very reliable and wonderful service Reviewed on: 6th November 2015
latea's avatar
latea

A good experience for both me and my cat

5
Joined pet plan last year when my cat got run over, they were really great in dealing with my pets needs. Great customer service Reviewed on: 5th November 2015
Tidyboy's avatar
Tidyboy

its helpful

5
i have a dog and he actually broke his leg and i don't have money on that tie when this company help me to recover my dog its really caring company to keep ur pet safe .:) Reviewed on: 5th November 2015
sarfraz ashfaq's avatar
sarfraz ashfaq

excellent customer service

4
Easy to set up. Great service over the phone and no problems in the 4 years I've held a policy with them. Reviewed on: 5th November 2015
customer 81's avatar
customer 81

Excellent service, reasonable prices

5
I've been with Petplan for 4 years now and they have been fantastic. Reasonably priced, easy to get hold of and great customer service. I had to make a claim and the process was quick and easy, and the payment was made efficiently. Highly recommended. Reviewed on: 4th November 2015
bjcx89's avatar
bjcx89

My claim experience

5
Pet insurance is the insurance you have and hope you never have to claim on, this is my experience of the claim process. We had never insured any of the other pets, but with the changing climate and the costs involved we joined the PetPlan family. What had initially drawn us to the policy was that if you had an ongoing incident than this was covered, there was not a 12 month limit, or 3k limit, one day our policy came to rescue us in more ways than one. Our dog had got been out in the garden and came in collasped and could not walk, he is a Springer Spaniel, so an emergency visit to our Vet, who her 1st real question was are you insured, Yes, good, we can't treat him here, he needs to see a specialist. The vet duly arranged this for us, and a hours drive, we were at a private hospital. The dog was seen by a specialist, he was then referred for a mri scan, the results of this showed he had fractured the bone at the base of the spine and this had fragmented into his spinal cord, which was causing the paraylsis. We were given mediciation and asked to return a week later, to see what the outcome was, worst case we were going to lose him, it was a week of tears, cuddles, tender-hooks, cancelling a holiday. I am pleased to say at the next consultation we were given the good news that the dog was on the mend and we were discharged. I have to say how helpful everyone at PetPlan was, from the initial contact, the telephone calls from myself, from queries, to cancelling the holiday, for which was under the insurance claim, PetPlan handled everything for us, all we had to do was pay the intial depoist to the vets, and Pet Plan took care of everything. At the time we paid £60, our Vets bill, the private animal hospital fees and cancellation of the holiday, came it at nearly £3k. I am ever grateful to petplan for everything they did, it is like all insurances, you hope you never need them, but when you do you want them to be there and Petplan are. Reviewed on: 29th August 2015
mum2one's avatar
mum2one

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill