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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Longtime customer

5
I have had my two cats covered by Petplan for over six years. I have never had any issues with them and they have always given me fantastic customer service. I wouldn't think of taking my business elsewhere. Reviewed on: 8th November 2015
Satisfied customer's avatar
Satisfied customer

Very friendly and personal service.

5
Having had no experience before with insurance companies, Pet Plan were very upfront about their costs and what they offer. I felt assured that my dog's health costs would be in good hands with them and since signing up with them they've been absolutely wonderful to deal with. Reviewed on: 8th November 2015
Patrick Samuel's avatar
Patrick Samuel

Insightful

3
I think it is a good idea to buy into pet insurance as I will always know that my pet is covered. I feel really happy. My pet has the cover that she needs and now I don't need to worry. Reviewed on: 7th November 2015
Caz's avatar
Caz

its really great

5
i had a insurance about 6 year before .and i think its a really helpful and peace of mind that my pet is safe from the hard time .and I'm really suggest everyone who got the pet they should take a insurance for their pet too and i have a good experience with this company .thanks Reviewed on: 7th November 2015
shareef's avatar
shareef

excellent

5
I joined when I got my cat. everything went smoothly and I got the cover I need. Reviewed on: 6th November 2015
Leanne's avatar
Leanne

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets

5
it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets very reliable and wonderful service Reviewed on: 6th November 2015
latea's avatar
latea

A good experience for both me and my cat

5
Joined pet plan last year when my cat got run over, they were really great in dealing with my pets needs. Great customer service Reviewed on: 5th November 2015
Tidyboy's avatar
Tidyboy

its helpful

5
i have a dog and he actually broke his leg and i don't have money on that tie when this company help me to recover my dog its really caring company to keep ur pet safe .:) Reviewed on: 5th November 2015
sarfraz ashfaq's avatar
sarfraz ashfaq

excellent customer service

4
Easy to set up. Great service over the phone and no problems in the 4 years I've held a policy with them. Reviewed on: 5th November 2015
customer 81's avatar
customer 81

Excellent service, reasonable prices

5
I've been with Petplan for 4 years now and they have been fantastic. Reasonably priced, easy to get hold of and great customer service. I had to make a claim and the process was quick and easy, and the payment was made efficiently. Highly recommended. Reviewed on: 4th November 2015
bjcx89's avatar
bjcx89

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