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Review of the Petplan, Pet Insurance:

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Rather confusing signup but seems best price/product on the market, amongst some very dodgy ones

After a 1-month free trial via my pet's breeder, was fairly inundated with emails and texts to extend to a full year. Petplan were offering "1 month free" *OR* 10% off. However what's not really clear is that you can't extend your initial free trial online - if you do, it counts as two separate insurance periods and your pet isn't insured for the first 4 weeks of the full period. (Yep, you're paying for n months but the first 1 month you can't claim - to my mind, if you can't claim, that counts as "not insured". All the pet insurers do this.). Once on the phone to Petplan, they couldn't tell me what "1 month free" actually meant - was I getting 13 months for the price of 12, or 12 months for the price of 11? Without that I couldn't work out which deal I wanted - the 1 free month or the 10% off. Very confused/confusing customer service woman with poor English and rude approach. Eventually got through to someone else and simply asked for the best deal they could give me. That turned out to be 12 months for the price of 10 (yes, *TWO* months free) as a continuation of my initial insurance period, so full cover starting immediately (claimable). Moral - you need to be prepared to take half-an-hour to go through via the phone, but it's well worth haggling for a better deal. Reviewed on: 11th November 2015

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