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Petplan: Pet Insurance reviews

4.81
Based on 2,293 reviews, last reviewed 7th Sep 2024
1600% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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1%

Latest highest rating:

5

Marley's insurance I have been with petplan for 13 years now Reviewed on: 27th August 2024
Daniel B's avatar
Daniel B

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2293)

This is a cynical business abusing customer loyalty and our love of pets: Shame on you Petplan!

1
Petplan have increased cost of cover by 400% over 9 years, relying on the customer to not requote each year, I have just had a quote from John Lewis on slightly MORE cover, with less excess and it is 1/3 of the price of Petplan....saving £1,000 per year! I urge all Petplan policy holders to go out to requote today! Reviewed on: 2nd January 2024
Nick's avatar
Nick

Don't tell the truth

1
Signed up to Pet Plan as my last dog passed away in 2022 with a tumour in her foot, and after several thousands of pounds she passed away but I knew she was old so I was at peace with this. After getting another dog shortly after I decided to take out pet insurance even though I hadn't before for the previous 15 years of owning a dog, due to hearing from several people that pet insurance companies fail to pay out. I decided to take my own opinion this time and take out pet insurance with Pet Plan, after doing my research. With Pet Plan a new injury you can claim immediately, and illness is after 14 days of taking out the policy. Unfortunately the dog had a fall in the park a few days after taking out the policy and very badly injured his leg. He still limps today nearly 4 weeks after the injury. We took him to the vets and paid the consultation fee and he was given tablets. After 3 weeks we took him back as he still wasn't walking on it, and asked the vet for an xray. After the vet contacted the insurance company for approval, they denied as it was too soon after taking out the policy, even though they advertise as injury claim is immediate. Our dog is now still in pain and cannot walk on this foot. I have to say it's an utter disgrace how we have been treated, and the lies of this company is unbelievable. A typical insurance company that doesn't care about your animal and is only interested in taking money. Myself and my wife are at an utter loss and lost confidence in this company. Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Reviewed on: 28th November 2023
Susan Stone 's avatar
Susan Stone

Best Ever !

5
Easy to claim, no mess, no fuss and payment in days ! Reviewed on: 16th October 2023
Diane Steel's avatar
Diane Steel

Price

2
Whilst the service was good, they increased my premium so much that I had to cancel. We shouldn't have to chose between dinner and paying for cover to keep my dog safe - not right in this cost of living crisis Reviewed on: 16th October 2023
Stacey Amey's avatar
Stacey Amey

You pay the price, but you get a high end service!

5
I have only been with Petplan a short time, but they are great very helpful and offer a comprehensive package of health care for my dog that includes everything a dog would ever need, the price of premiums is high yes, but you pay for quality high end service witch in your dogs time of need will be reliable and trusted to deal with everything so your dog and you don't have to worry. Reviewed on: 16th October 2023
Cameron Starkey's avatar
Cameron Starkey

Pet insurance

5
Great insurance. prompt reply.and looks after its customers Reviewed on: 15th October 2023
Susan Mcloughlin's avatar
Susan Mcloughlin

Great service

5
Knowledgable staff and always helpful Reviewed on: 15th October 2023
Velda Oxley's avatar
Velda Oxley

Best insurer I have ever used.

5
My dog Bella is insured with Petplan. Never had any problems with the payouts, No quibbles! Great !! Reviewed on: 15th October 2023
Sonia Kipling's avatar
Sonia Kipling

Speedy safety net

5
Pet plan make sure I never worry about the medical needs of my dogs. They are always speedy in settling claims and provide a human approach to pet insurance. Reviewed on: 14th October 2023
Denise Chaplin's avatar
Denise Chaplin

Excellent service

5
Staff are very efficient and informative, good rates choice of cover..If you have a claim they pay the vet directly. Reviewed on: 14th October 2023
Philippa Dunham's avatar
Philippa Dunham

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