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Petplan: Pet insurance reviews

4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
Chris simpson's avatar
Chris simpson

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

They really care and go above and beyond when you ne...

5
They really care and go above and beyond when you need to claim. Reviewed on: 4th September 2025

The best Pet Insurance provider by a mile

5
No fuss or hassle, just great service every time. They take the worry out of getting our pet treated. Reviewed on: 3rd September 2025

Excellent cover for epileptic dog

5
My dog has been with Petplan since we had her as an 8 month old rescue. She developed epilepsy around age 3 and Petplan have been amazing at covering all the related costs for diagnosis and ongoing treatment. They always pay claims promptly without any hassle. I would never insure with anyone else. Reviewed on: 30th August 2025

Insured my dog for her whole 17 years

5
Insured my dog for her whole 17+ years of life. Paid thousands of £s in claims due to her eye problems and never queried a claim - paid vet direct every time except after a claim in France, which they settled quickly. Reviewed on: 29th August 2025

Simply the best!!

5
I’ve been with Petplan for decades -I won’t shop around.They are reliable and quick.Something I needed last year when my beautiful boy had a brain tumour.I didn’t need to worry about trying to provide the very best treatment available for him and thanks to them I gained some precious time .I even got a bouquet of flowers on my 60th birthday! How kind was that -they go the extra mile.Needless to say my newest pup is also insured by them . Reviewed on: 28th August 2025

Lots better than others on the market

5
Petplan have always looked after our two Rescue cat brothers Archie & Alfie from kittens. They have provided great customer service when claiming and nothing is too much trouble. Lots better than others on the market. Reviewed on: 28th August 2025

My dogs pet insurance

5
Petplan deal with claims quickly and without fuss. But are getting a little expensive to be honest. Reviewed on: 27th August 2025

Compassionate efficient and helpful

5
Whenever I have needed to make a claim, it has been processed promptly and efficiently. My cats both have complex medical issues which need multiple vets being visited; despite this there is never any hiccup in the process and the vet being able to claim directly is a huge help with large bills. Everything is clearly explained in the policy and I always know what to expect. Reviewed on: 27th August 2025

Best value for your money..o...

5
Pet plan are always giving advice keeping you up to date with things that's happening dental, products what to do when it's hot and how to help your furry friends cool down, allways got a listening ear anything you need to ask best value for money . Reviewed on: 27th August 2025

Been with Petplan for over 25 year - highly recommend

5
I've been with Petplan for over 25 years with numerous dogs and cats and made many claims. I have always received excellent service with prompt payment and never had a claim disputed or refused. Reviewed on: 27th August 2025

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