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Petplan: Pet insurance reviews

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4.85
Based on 2,319 reviews, last reviewed 30th Aug 2025
2100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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5%
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Latest highest rating:

5

Excellent cover for epileptic dog My dog has been with Petplan since we had her as an 8 month old rescue. She developed epilepsy around age 3 and Petplan have been amazing at covering... Read more Reviewed on: 30th August 2025
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SW

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2319)

Expensive and doesn't value loyal customers

4
Got a quote for 2 new puppies. Have an adult with Pet plan already. Was too expensive so waited about 3 weeks to next pay day went back for another quote and it had gone up £7 Which I thought was a bit much so haven't taken up looking elsewhere. When I queried was told was their best price. I have insured several dogs over last 20 years and never claimed customer service and rewards for loyalty not given so time to ditch and look elsewhere. Never insured my dogs with anyone else bit feel not valued Reviewed on: 24th August 2024
Julie R's avatar
Julie R

Always excellent costumer service if I have a query.

5
Always excellent costumer service if I have a query. Always very helpful when I have had to put a claim in. Nice that my vets can put a claim in on my behalf without any questions asked. Reviewed on: 23rd August 2024
Catherine 's avatar
Catherine

Terrific company

5
Claiming is a breeze and claims are paid within a few days. Very impressive service. Reviewed on: 23rd August 2024
Adrian Smith's avatar
Adrian Smith

Right cover right price.

5
Really helpful in ensuring you have the right cover. Knowledgeable staff who understand pet and owner needs. We have cover for life for the dog and lower level cover for a pony because we don’t do a lot with him. Reviewed on: 22nd August 2024
Janet W's avatar
Janet W

I have used Petplan for my lurcher, Summer for the p...

5
I have used Petplan for my lurcher, Summer for the past 11 years. From day 1, I've always found them to be very easy to deal with. If I've ever had to call them, they've always dealt with my enquiry in a professional way and all claims have been settled quicky without issue and I've always been kept well informed throughout the process. We very sadly lost Summer recently and even in her final claim, they were kind and understanding. I couldn't fault them. Although their premiums may be higher than some. I do believe the care and customer service makes that worthwhile Reviewed on: 21st August 2024
Gerri H's avatar
Gerri H

My vet recommended then the insurance doesn’t pay o...

1
My vet recommended then the insurance doesn’t pay out as I had a problem with Donny’s front leg and they are associating his back legs. Shocking Reviewed on: 20th August 2024
Tilly's avatar
Tilly

Wonderful pet insurance

5
Our little dog has Pruritus which means he needs continuing treatment which Petplan cover, for life! It's wonderful to know our little guy is being well looked after. Claims are handled quickly and efficiently without fuss. Wonderful. Reviewed on: 19th August 2024
Liz Y's avatar
Liz Y

fast payment

5
Prompt payments on claims with wide coverage. Reviewed on: 16th August 2024
Sarah S's avatar
Sarah S

Thank you Petplan

5
Deals with claims so efficiently and quickly. People on the phone are helpful when you call, and I have peace of mind knowing that if I claim, my premium is not affected Reviewed on: 14th August 2024
Erin's avatar
Erin

Insurance also helps you make the right decision

5
I had the lifetime £7k policy for both of my boys (cats) over the years I never needed to use my insurance but I knew I had purchased it for a reason so kept it, and then one day one of my boys stopped eating, just thinking it was possibly something to do with his teeth/mouth however it was much more serious than that. He was diagnosed with Lymphoma and FIV, the decision we made was to let him go peacefully with us by his side. Our vets dealt with everything and claimed directly with Petplan, who paid all bar the excess. We didn't need to get involved with anything and we received emails to update us on the claim but it wasn't too much contact. Reviewed on: 6th August 2024
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Kerrie O

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