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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (2343 reviews)

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4.72

Based on 2,343 reviews, last reviewed 12th May 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Great insurancer

Petplan is very helpful and also asks how you Pet (baby) is doing. It is very stressful when your pet is ill, Petplan is very helpful and makes it a bit less stressful not having to worry about if your insurance company is going to pay out. Thank you. Reviewed on: 21st August 2017

There when I needed them most!

With all the stress of being advised just how ill our Ellie was, to not have the added stress of worrying about how I was going to pay for treatment, or even claim it back made making hard decisions that little bit easier. Appreciate they aren't the cheapest, but the service & help is well worth paying the extra for - as is the peace of mind. Reviewed on: 21st August 2017

Dog insurance

Have a set of very accident prone lurchers and petplan have always been brilliant at making sure I can get them the best treatment possible without having to worry. Reviewed on: 21st August 2017

Excellent

I've had pet insurance with Pet plan for my previous dog and now with my current dog and cat and can't fault them. My previous dog had multiple ailments and all were covered by her policy and never had any issues with claiming. In the last 6 years of her life Pet plan paid out approx £17,000 - £20,000. My current dog had to have spinal surgery in January this year which meant a referal to a specialist after initial treatment at her vet, again no issues with any of this and Pet plan paid the specialist directly which was good as the final bill totalled £7,500. Reviewed on: 21st August 2017

Excellent speedy service

Have 2 Labradors. The eldest has certainly been a rufty, rufty boy in his time and we have claimed numerous times. Claims always paid promptly with no quibble.. youngest Labrador has recently had an expensive operation at Supervets place. Claim settled very quickly in full. It's great peace of mind to be able to rely on your insurer when your best friends are in trouble. Reviewed on: 21st August 2017

Couldn't do without them

They have simply been amazing..my Welsh terrier buddy has has some serious health issues and without petplan I don't know how we would have coped ..tjey take care of everything I just pay the excess and all is taken care of Reviewed on: 20th August 2017

Pet plan reviews

As an even I am confident in recommending pet plan every time Reviewed on: 20th August 2017

friendly & knowledgeable customer service

I have been lucky enough so far to not to have needed to make a claim for my current dog, but when I called to renue the policy for my rescue dog I felt like I was a valued customer & not just a number! Reviewed on: 20th August 2017

Good, honest, trusted pet insurers

I have been with pet plan insurence for 14.5 years. Thats 3 dogs who have been insured and never once have i had a problem claiming with petplan. They are honest and gained my trust through good quality, no hasstle service. Reviewed on: 20th August 2017

Pet plan amazing company

Have my dog insured with pet plan and they have been absolutely amazing. They pay the claims very quickly and send a breakdown to me Reviewed on: 20th August 2017

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Petplan: Pet insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2343)

Great insurancer

There when I needed them most!

Dog insurance

Excellent

Excellent speedy service

Couldn't do without them

Pet plan reviews

friendly & knowledgeable customer service

Good, honest, trusted pet insurers

Pet plan amazing company

Review Petplan: Pet insurance now

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