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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,341 reviews, last reviewed 15th Oct 2025
4200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Dog insurance

5
Have a set of very accident prone lurchers and petplan have always been brilliant at making sure I can get them the best treatment possible without having to worry. Reviewed on: 21st August 2017
kathryn ridley's avatar
kathryn ridley

Excellent

5
I've had pet insurance with Pet plan for my previous dog and now with my current dog and cat and can't fault them. My previous dog had multiple ailments and all were covered by her policy and never had any issues with claiming. In the last 6 years of her life Pet plan paid out approx £17,000 - £20,000. My current dog had to have spinal surgery in January this year which meant a referal to a specialist after initial treatment at her vet, again no issues with any of this and Pet plan paid the specialist directly which was good as the final bill totalled £7,500. Reviewed on: 21st August 2017
Yolander hancock's avatar
Yolander hancock

Excellent speedy service

5
Have 2 Labradors. The eldest has certainly been a rufty, rufty boy in his time and we have claimed numerous times. Claims always paid promptly with no quibble.. youngest Labrador has recently had an expensive operation at Supervets place. Claim settled very quickly in full. It's great peace of mind to be able to rely on your insurer when your best friends are in trouble. Reviewed on: 21st August 2017
Sarah Enfield's avatar
Sarah Enfield

Couldn't do without them

5
They have simply been amazing..my Welsh terrier buddy has has some serious health issues and without petplan I don't know how we would have coped ..tjey take care of everything I just pay the excess and all is taken care of Reviewed on: 20th August 2017
Caroline's avatar
Caroline

Pet plan reviews

5
As an even I am confident in recommending pet plan every time Reviewed on: 20th August 2017
Sarah Walker's avatar
Sarah Walker

friendly & knowledgeable customer service

4
I have been lucky enough so far to not to have needed to make a claim for my current dog, but when I called to renue the policy for my rescue dog I felt like I was a valued customer & not just a number! Reviewed on: 20th August 2017
Jenny Kerr's avatar
Jenny Kerr

Good, honest, trusted pet insurers

5
I have been with pet plan insurence for 14.5 years. Thats 3 dogs who have been insured and never once have i had a problem claiming with petplan. They are honest and gained my trust through good quality, no hasstle service. Reviewed on: 20th August 2017
Kate needham's avatar
Kate needham

Pet plan amazing company

5
Have my dog insured with pet plan and they have been absolutely amazing. They pay the claims very quickly and send a breakdown to me Reviewed on: 20th August 2017
Laura Thompson 's avatar
Laura Thompson

Reliable, dependable and no hidden catches!

5
Petplan have made a stressful experience much less daunting knowing they were there to allow my lovely doggy to get the operation he needed to make him better after an accident. They were straightforward to deal with and quick in dealing with our claim, i highly recommend them and they even offer free 4 week's insurance to pups and kittens should new pet owners need it, 5*** Reviewed on: 20th August 2017
Madeleine Harrold's avatar
Madeleine Harrold

Best pet insurance around

5
You really do get what you pay for with pet insurance, petplan is not the cheapest for a good reason, they are are reliable, efficient and honest about the product they sell. I would never insure my pets with ANY other company! Reviewed on: 20th August 2017
Nicola Crooks's avatar
Nicola Crooks

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