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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Petplan worth every penny

5
I have 8 animals insured with Petplan and have claimed quite a lot over the years. They have always paid quickly and without quibble. I know people who have gone with cheaper companies and then not be paid what they thought they should when claiming. Reviewed on: 21st August 2017
Pauline Wellbelove's avatar
Pauline Wellbelove

Trustworthy and friendly insurance company

5
Whenever I've spoken with Petplan on the phone they have been open and friendly, especially important when I have difficult situations with my cat. I truly think the price is worth the peace of mind I get for my cat. Reviewed on: 21st August 2017
Claire Speers's avatar
Claire Speers

The best for my bunny

5
With Petplan I know I can get the care my pets need without worrying about the cost. One of my rabbits has needed veterinary treatment a few times and Petplan have had it covered every time. Reviewed on: 21st August 2017
Helen Cassell's avatar
Helen Cassell

Excellent when needed!

5
Paid out on my claim before I even had chance to call and discuss. Any time I have called staff have always been helpful. Been there when I needed to claim (twice this year) fab! Reviewed on: 21st August 2017
Cathryn Laity's avatar
Cathryn Laity

Excellent cover

5
The people at Petplan are super friendly and helpful and the cover is the best I could find. Reviewed on: 21st August 2017
Caroline Szewczyk's avatar
Caroline Szewczyk

Dog claim

5
Always paid claim direct to vet with no issues at all Reviewed on: 21st August 2017
Linda Davies 's avatar
Linda Davies

reliable to pay every claim every time

5
I've had to make lots of claims before d Petplan have always paid every claim without fail Reviewed on: 21st August 2017
Elaine Topp 's avatar
Elaine Topp

Best cover for rabbits

5
There isn't a great range of choice for rabbit insurers but PetPlan offer good cover and we have had to claim several times and never had a problem. Reviewed on: 21st August 2017
Louise Farmer's avatar
Louise Farmer

Great insurancer

5
Petplan is very helpful and also asks how you Pet (baby) is doing. It is very stressful when your pet is ill, Petplan is very helpful and makes it a bit less stressful not having to worry about if your insurance company is going to pay out. Thank you. Reviewed on: 21st August 2017
Michelle Anne Davies's avatar
Michelle Anne Davies

There when I needed them most!

5
With all the stress of being advised just how ill our Ellie was, to not have the added stress of worrying about how I was going to pay for treatment, or even claim it back made making hard decisions that little bit easier. Appreciate they aren't the cheapest, but the service & help is well worth paying the extra for - as is the peace of mind. Reviewed on: 21st August 2017
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Elaine Thomas

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