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Petplan: Pet Insurance reviews

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4.83
Based on 2,297 reviews, last reviewed 6th Feb 2025
92% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025
Alexandra S's avatar
Alexandra S

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2297)

Best pet insurance.

5
Pet Plan have given me peace of mind for years and I would never go elsewhere, all my dogs and horses have all been insured with them and never a problem. Always friendly on the phone when I've needed assistance, a very reliable and straightforward company . Reviewed on: 19th August 2017
Fiona Bunford's avatar
Fiona Bunford

The Cost of Cancer

5
I have always recommended Petplan's Covered For Life to friends when they've asked about insurance. As the owner of five dogs we have had more than our fair share of problems these last 8 years and Petplan have been with us every step of the way. In 2012 one of my dogs went missing...Petplan covered the cost of his advertising campaign, helped with reward money and, in the end, paid out for 'loss' by theft or straying. Sadly he never came home, but Petplan supported us from beginning to end. In 2013 another of my dogs started having seizures, and, after lengthy and costly testing was found to have Idiopathic Epilepsy. Because he is on a Covered for Life policy, Petplan pay for his seizure controlling medications and 6-monthly blood tests. This year (2017), not one, but three of my dogs have been diagnosed and treated for cancer. The first was my epileptic boy, who had a mast cell tumour removed from his head and further surgery to remove clear margins. Again Petplan worked with my vet directly to pay off the costs. The other two both have Subcutaneous Hemangiosarcomas, sadly incurable...both are currently undergoing chemotherapy after surgery and diagnostics to look for spread. Both are with Petplan who are paying not only for their surgery but also for their chemotherapy, although one of the boys has gone over his yearly cap for fees (£4000) and the other will be close to his limit by the end. Although the chemotherapy won't cure them, it will give them a longer and hopefully better quality of life. Without Petplan I would have had to seriously consider the financial implications of putting my dogs through this life-lengthening treatment. I would have had to consider the heartbreaking alternative of not allowing them to have treatment simply because of the costs involved. Because I have Petplan, I didn't need to make that choice. I would never recommend any other insurance company for animals as Petplan have always given us the best service, working with my vets and never taking overly long to pay a claim or contact us if there was a problem. It's not the cheapest, but for me, it's definitely the best. Reviewed on: 19th August 2017
Lindsey Kiba Hiscocks's avatar
Lindsey Kiba Hiscocks

Petplan easily get my vote.

5
Petplan does "what it says on the tin" . Claims are settled promptly and the year on year cover is excellent when you have a sick pet. Petplan understand that your best friend deserves the best and they offer just that. Very professional and understanding I would always choose Petplan. Reviewed on: 19th August 2017
Lorraine Mills's avatar
Lorraine Mills

Always there when you really need them

5
Both of my westies have recently undergone stem cell therapy supplemented by courses of laser therapy and hydrotherapy for hind leg lameness. The hefty cost of treatment for both dogs has been covered by our Pet Plan policies which means that we have been able to give our beloved pets the full course of treatments that they require and deserve - no quibbles and no fuss at all from the insurers re any of the vet's claims. I cannot recommend Pet Plan highly enough to other pet owners. Reviewed on: 19th August 2017
Elaine Reid's avatar
Elaine Reid

Fabulous

5
We have had PetPlan insurance for all our pets for over nine years. We have never had a claim refused and payment has always been prompt. Whenever we've had to ring with a query they have always been very helpful. We would never consider going anywhere else for our pet insurance. Reviewed on: 19th August 2017
Jillian Selwood's avatar
Jillian Selwood

Lisa brownson

5
My bearded collie has recently had hip surgery and we have never had any problem claiming on the insurance Reviewed on: 19th August 2017
Lisa brownson's avatar
Lisa brownson

Fantastic

5
Not only did Petplan pay all my claims quickly, with no fuss - they also understood how upsetting a time it was for me and were reassuringly sympathetic. They are so much more than an insurer. Reviewed on: 18th August 2017
Lisa Sullivan's avatar
Lisa Sullivan

Brilliant!

5
I recently purchased my dog insurance through Petplan and they have been great! Reviewed on: 18th August 2017
Karanjit 's avatar
Karanjit

Still the best pet insurance provider

4
Pet Plan policies are really good from day 1, and the way they deal with claims is just great. The customer service is outstanding. Their life time policies are the best in the market and its really worth it. Reviewed on: 17th August 2017
Rahul Nair's avatar
Rahul Nair

BEST COMPANY

5
BEST company to work for and its honour to be part of PETLPAN Reviewed on: 17th August 2017
harpreet.bhari@allianz.co.uk's avatar
[email protected]

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