Smart Money People Logo
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.85
Based on 2,317 reviews, last reviewed 28th Aug 2025
1900% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Simply the best!! I’ve been with Petplan for decades -I won’t shop around.They are reliable and quick.Something I needed last year when my beautiful boy had a brain tum... Read more Reviewed on: 28th August 2025
Carol's avatar
Carol

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2317)

Reliable reassuring thorough service

5
I have five policies with petplan and throughout all of my claims they have been efficient, thorough and reasonable. They are expensive but worth the extra money! Reviewed on: 20th August 2017
Laura Dunn's avatar
Laura Dunn

Great customer service

5
I'm happy with pet plan they always pay my. Vet for treatment on my pug very satisfied Reviewed on: 20th August 2017
Denise Webb 's avatar
Denise Webb

Protection for our cats and dogs for over 20 years.

5
I wouldn't use any other company to care for my dogs and formerly cats. Petplan have paid out promptly many claims over the years. They now pay monthly medication for our boxer and I feel we have always had good value for money. Reviewed on: 20th August 2017
Shirley Thomas's avatar
Shirley Thomas

Amazing Customer Service

5
Never had an issue, always friendly helpful customer service and I feel secure that my cat is looked after. Reviewed on: 20th August 2017
Sarah Wilson's avatar
Sarah Wilson

Excellent service

5
All 4 dogs insured with Pet Plan not once has the claiming procedure been anything but fast and easy! Reviewed on: 20th August 2017
Fiona Copland's avatar
Fiona Copland

Never had a problem with petplan.

5
I have had to make a few claims over the last few years, and they are very helpful, and fast to settle your claims. They nice people to talk to if you have to phone them . Allround first class service. Reviewed on: 20th August 2017
Rachel Lawson's avatar
Rachel Lawson

Best insurance

5
Our cat was really sick pet plan were so supportive. .We were able to make decisions on what was best for her and pet plan covered the cost of the treatment could not thank them enough recommend to everyone Reviewed on: 20th August 2017
Hel's avatar
Hel

The best pet insurance provider

5
I've just into my fourth year with Petplan and I have had the unfortunate circumstances in which I've had to claim for my precious boy. However Petplan have been absolutely fantastic, the reassurance that they assist me in ensuring he has the best care possible is a huge weight off my shoulders, customer service is also fantastic and I've never had any issues with claims - long may that continue! I recommend Petplan to family and friends and I'd never go elsewhere. I cringe for those who choose to use other companies, because 9 times out of 10, they tell me about their poor experiences! Thank you Petplan, you certainly make mine and Charlie's lives a lot easier - please keep up the positive and reassuring good work!! Reviewed on: 20th August 2017
Carly J Williams's avatar
Carly J Williams

best let insurance company

5
Pet Plan is the best insurance company on the market. Wouldn't use anyone else Reviewed on: 20th August 2017
Kelly Dillon's avatar
Kelly Dillon

Pet insurance provided by people who understand pet owners

5
I've always insured with PetPlan, most recently my rescue dog who needed cataract surgery. All fees paid directly to the vet with no issues (£6000). PetPlan also support pet charities to the tune of hundreds of thousands of pounds every year. A great company with great values. Reviewed on: 20th August 2017
Mandy jones's avatar
Mandy jones

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill