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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

No hassle service

4
No problem paying out on legitament claims. Helpfull staff when ever ive contacted them Reviewed on: 21st August 2017
Shirley White's avatar
Shirley White

Always helpful

5
I have never had a problem claiming. The premiums are good value Reviewed on: 21st August 2017
Emma Carpenter's avatar
Emma Carpenter

Petplan worth every penny

5
I have 8 animals insured with Petplan and have claimed quite a lot over the years. They have always paid quickly and without quibble. I know people who have gone with cheaper companies and then not be paid what they thought they should when claiming. Reviewed on: 21st August 2017
Pauline Wellbelove's avatar
Pauline Wellbelove

Trustworthy and friendly insurance company

5
Whenever I've spoken with Petplan on the phone they have been open and friendly, especially important when I have difficult situations with my cat. I truly think the price is worth the peace of mind I get for my cat. Reviewed on: 21st August 2017
Claire Speers's avatar
Claire Speers

The best for my bunny

5
With Petplan I know I can get the care my pets need without worrying about the cost. One of my rabbits has needed veterinary treatment a few times and Petplan have had it covered every time. Reviewed on: 21st August 2017
Helen Cassell's avatar
Helen Cassell

Excellent when needed!

5
Paid out on my claim before I even had chance to call and discuss. Any time I have called staff have always been helpful. Been there when I needed to claim (twice this year) fab! Reviewed on: 21st August 2017
Cathryn Laity's avatar
Cathryn Laity

Excellent cover

5
The people at Petplan are super friendly and helpful and the cover is the best I could find. Reviewed on: 21st August 2017
Caroline Szewczyk's avatar
Caroline Szewczyk

Dog claim

5
Always paid claim direct to vet with no issues at all Reviewed on: 21st August 2017
Linda Davies 's avatar
Linda Davies

reliable to pay every claim every time

5
I've had to make lots of claims before d Petplan have always paid every claim without fail Reviewed on: 21st August 2017
Elaine Topp 's avatar
Elaine Topp

Best cover for rabbits

5
There isn't a great range of choice for rabbit insurers but PetPlan offer good cover and we have had to claim several times and never had a problem. Reviewed on: 21st August 2017
Louise Farmer's avatar
Louise Farmer

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