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Leah Walters

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Review of the Petplan, Pet Insurance:

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Genuinely helpful company

My puppy had a fractured toe at just 10 weeks old. It meant that the claim was split between his breeders insurance and the full policy I'd taken out for the year ahead with petplan. Whilst both policies were petplan it made it a daunting prospect for me as I knew the claim would be several months until he was okay by the vet for his future job as a disability assistance dog. PetPlan, from the off, we're fantastic. They made it as simple as possible and always took the time to make sure everything was going head properly. We had a few issues with the vetinary practice and their poor record keeping but again, petplan found ways around it and encouraged me to keep on until the claim was resolved. Staff always gave their name and if I said I was writing it down, they offered to spell it too which is a great help. I found them extremely proffesional and polite without that overtone of partronsation you sometimes get with Pet insurance companies. They always used my name, never love, babe, hun..... Which us apreciated! I've had no issues with petplan and shall continue to insure my standard poodle through them in the years to come. Reviewed on: 21st August 2017

Review of the H&T, Pawnbrokers:

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Brilliant customer service

I occasionally frequent the Bolton branch and have always found them to be honest, helpful and really knowledgeable about the settings and hallmarks of vintage pieces especially. Ive been served by Sarah most recently and would definitely recommend them Reviewed on: 14th June 2017

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