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MORE THAN Home Insurance Reviews

Ratings based on 77 reviews Last review 2 months ago

MORE THAN home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did MORE THAN handle your home insurance claim? Our MORE THAN home insurance reviews can help you to find out this...

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MORE THAN home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did MORE THAN handle your home insurance claim? Our MORE THAN home insurance reviews can help you to find out this and much more. Have you ever had a policy with MORE THAN? You can tell us about it by writing your own review below.

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4 13
3 5
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1 26

Your Home Insurance Reviews (77)

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30th April 2019

Agreed to Settle then refused to pay up

Accident cover & and claimed for a damaged TV, said they would post out voucher to spend at Currys... never arrived citing wrong email address yet I used same email address to join more than home insurance...

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Accident cover & and claimed for a damaged TV, said they would post out voucher to spend at Currys... never arrived citing wrong email address yet I used same email address to join more than home insurance LOL..

3 weeks later and still no sign of payment but same old excuse blaming wrong email address. Then blaming me... Refused to post out nor send any correspondence relating to my claim which was completely suspicious and irregular

These guys are criminals and should be reported to FCA

Stay well clear

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22nd February 2019

Very very poor terrible service

Very very poor ! Don’t stand over there offers! They told me the wrong excess, agreed a claim settlement then realised they had made an error and wouldn’t stand over it. I won’t be renewing my policy. Staff on the phone are very nice but their polic...

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Very very poor ! Don’t stand over there offers! They told me the wrong excess, agreed a claim settlement then realised they had made an error and wouldn’t stand over it. I won’t be renewing my policy. Staff on the phone are very nice but their policies and complaints team are very poor. Not worth putting your belongings in the hands of. They misquoted my excess by £150.00 and now they have not paid me for my lost eyeglasses and won’t even do an interim payment. Call after call to them as they don’t respond to emails. The whole thing has been so unnecessarily stressful from
Start to finish and 18 days later with no payment for my glasses ... which are essential for daily living ! And no interim payment either which is finically disadvantageous. A very sorry sad mess because of MORETHAN and RSA.

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15th February 2019

Stressful

Really stressful experience ,one hand does not know what the other is doing ,at 88 years old alone and nearly a lifetime with them I needed help, this morning I was put through to 3 diff phone lines waiting in queue each time (around 2 hours )...

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Really stressful experience ,one hand does not know what the other is doing ,at 88 years old alone and nearly a lifetime with them I needed help, this morning I was put through to 3 diff phone lines waiting in queue each time (around 2 hours ) feeling absolutely whacked and still with same problem to sort alone myself .

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11th January 2019

Disgusting customer service !

My elderly female lone pensioner neighbour had locked herself out of her house on this cold January evening. She came to my house to call More Than ( Royal Sun Alliance ) as she was covered under her home emergency policy . She was on hold for almost...

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My elderly female lone pensioner neighbour had locked herself out of her house on this cold January evening. She came to my house to call More Than ( Royal Sun Alliance ) as she was covered under her home emergency policy . She was on hold for almost an hour , with repetitive ‘ our agents are busy dealing with other calls .... ‘ and then they just hung up on her and cut the call after almost an hour on hold ! What ?? How can you do this to a valued elderly customer in need ? Absolutely disgraceful !! I think she went on to arrange her own locksmith so she could get access to her own home . I wouldn’t insure with these clowns if they were the only insurance company on earth . Words fail me !

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23rd September 2018

Communication Poor

I used More Than for many years, until I needed to make a claim. The process was complicated, because they wanted to try to reclaim the money from the company who manufactured the appliance that caught fire. I was not kept informed of developments and...

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I used More Than for many years, until I needed to make a claim. The process was complicated, because they wanted to try to reclaim the money from the company who manufactured the appliance that caught fire. I was not kept informed of developments and found the unexpected calls from solicitors stressful. They also tried to replace my dishwasher with the same make as the one that caught fire, then when I objected, they found the cheapest model they could and weren't interested when it fell apart after a few weeks.

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21st September 2018

fair price, great, no quibble service.

When I had to claim on my house insurance policy due to a bathroom flood the service I received from more than was excellent. They were sympathetic to our situation, quick to act and provided regular updates. They were understanding rather than...

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When I had to claim on my house insurance policy due to a bathroom flood the service I received from more than was excellent. They were sympathetic to our situation, quick to act and provided regular updates. They were understanding rather than suspicious.

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18th August 2018

Appalling customer service

Made a claim for 2 carpets and underlay which were damaged as a result of a washing machine which leaked. The washing machine had new pipes fitted by a local company and the leak happened as a result of this work. The company have refused to accept...

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Made a claim for 2 carpets and underlay which were damaged as a result of a washing machine which leaked. The washing machine had new pipes fitted by a local company and the leak happened as a result of this work. The company have refused to accept responsibility and so the policy excess is compulsory. The loss adjusters they use were incompetent in handling the claim and the solicitor just accepted the company's denial. This conclusion has taken 9 months, the leak happened a couple of weeks before Christmas and the company used by More Than to dry out the property was unable to supply any equipment because of the time of year. Would not recommend this insurance company as we are now out of pocket and the whole idea of taking out insurance is avoid this happening.

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8th August 2018

Appalling service

Home emergency cover is a joke. Reported on Saturday, sent someone out more than 24hrs later to look at boiler. Currently still without hot water (Wednesday) with no definite fix in sight. Following advice from engineer to deal with problem for...

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Home emergency cover is a joke. Reported on Saturday, sent someone out more than 24hrs later to look at boiler. Currently still without hot water (Wednesday) with no definite fix in sight. Following advice from engineer to deal with problem for intermittent period have badly scolded hands and feet from unfortunate shower incident, to then instantly have absolutely no hot water at all. Having to constantly chase for updates with no urgency from support staff, who demonstrate very little care or concern - apparently MoreThan are more than happy to leave a disabled individual without access to safe showering facilities, and could not care less about resolving in a timely fashion despite the fact that I am covered under my policy.

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1st August 2018

Ryan

i have full home and contents cover and tried to claim ....More than have said that i am not covered for water damage due to the storm over the weekend? Wind was not recorded at 46 mph so doesn't constitute storm and therefore no cover. its a joke....

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i have full home and contents cover and tried to claim ....More than have said that i am not covered for water damage due to the storm over the weekend? Wind was not recorded at 46 mph so doesn't constitute storm and therefore no cover. its a joke. avoid at all costs

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21st July 2018

Customer Loyalty Means Nothing

I'd been with More Than for four years when the latest renewal notice came in. While they'd increased prices a little each year and I'd been able to negotiate them down too, this time they were really taking the proverbial. At a time when...

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I'd been with More Than for four years when the latest renewal notice came in. While they'd increased prices a little each year and I'd been able to negotiate them down too, this time they were really taking the proverbial. At a time when Monesavingexpert informed me the industry standard for the year was a 5% price increase they wanted to charge 25% more than. They then pestered me endlessly to renew. When I rang Customer Services to tell them to remove me from their database I had the aggressive response that I should read the terms and conditions (I had - four years previously. My memory isn't THAT good) which said I had to let them know if I cancelled rather than not paying (which I thought might have been a good clue). I've worked in customer services myself and I've never had an angry customer ring me who I've not been able to soothe and to help. This woman was aggressive and unhelpful, increasing my anxiety and distress yet further. I can't tell you what they're like if you need to make a claim as I never made one with them. I certainly won't ever go back to them again, though, no matter how good an offer they come up with.

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