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MORE THAN Home Insurance Reviews

Ratings based on 71 reviews Last review 1 month ago

MORE THAN home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did MORE THAN handle your home insurance claim? Our MORE THAN home insurance reviews can help you to find out this...

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MORE THAN home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did MORE THAN handle your home insurance claim? Our MORE THAN home insurance reviews can help you to find out this and much more. Have you ever had a policy with MORE THAN? You can tell us about it by writing your own review below.

5 29
4 12
3 5
2 1
1 20

Your Home Insurance Reviews (71)

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23rd September 2018

Communication Poor

I used More Than for many years, until I needed to make a claim. The process was complicated, because they wanted to try to reclaim the money from the company who manufactured the appliance that caught fire. I was not kept informed of developments and...

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I used More Than for many years, until I needed to make a claim. The process was complicated, because they wanted to try to reclaim the money from the company who manufactured the appliance that caught fire. I was not kept informed of developments and found the unexpected calls from solicitors stressful. They also tried to replace my dishwasher with the same make as the one that caught fire, then when I objected, they found the cheapest model they could and weren't interested when it fell apart after a few weeks.

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21st September 2018

fair price, great, no quibble service.

When I had to claim on my house insurance policy due to a bathroom flood the service I received from more than was excellent. They were sympathetic to our situation, quick to act and provided regular updates. They were understanding rather than...

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When I had to claim on my house insurance policy due to a bathroom flood the service I received from more than was excellent. They were sympathetic to our situation, quick to act and provided regular updates. They were understanding rather than suspicious.

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18th August 2018

Appalling customer service

Made a claim for 2 carpets and underlay which were damaged as a result of a washing machine which leaked. The washing machine had new pipes fitted by a local company and the leak happened as a result of this work. The company have refused to accept...

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Made a claim for 2 carpets and underlay which were damaged as a result of a washing machine which leaked. The washing machine had new pipes fitted by a local company and the leak happened as a result of this work. The company have refused to accept responsibility and so the policy excess is compulsory. The loss adjusters they use were incompetent in handling the claim and the solicitor just accepted the company's denial. This conclusion has taken 9 months, the leak happened a couple of weeks before Christmas and the company used by More Than to dry out the property was unable to supply any equipment because of the time of year. Would not recommend this insurance company as we are now out of pocket and the whole idea of taking out insurance is avoid this happening.

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8th August 2018

Appalling service

Home emergency cover is a joke. Reported on Saturday, sent someone out more than 24hrs later to look at boiler. Currently still without hot water (Wednesday) with no definite fix in sight. Following advice from engineer to deal with problem for...

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Home emergency cover is a joke. Reported on Saturday, sent someone out more than 24hrs later to look at boiler. Currently still without hot water (Wednesday) with no definite fix in sight. Following advice from engineer to deal with problem for intermittent period have badly scolded hands and feet from unfortunate shower incident, to then instantly have absolutely no hot water at all. Having to constantly chase for updates with no urgency from support staff, who demonstrate very little care or concern - apparently MoreThan are more than happy to leave a disabled individual without access to safe showering facilities, and could not care less about resolving in a timely fashion despite the fact that I am covered under my policy.

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1st August 2018

Ryan

i have full home and contents cover and tried to claim ....More than have said that i am not covered for water damage due to the storm over the weekend? Wind was not recorded at 46 mph so doesn't constitute storm and therefore no cover. its a joke....

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i have full home and contents cover and tried to claim ....More than have said that i am not covered for water damage due to the storm over the weekend? Wind was not recorded at 46 mph so doesn't constitute storm and therefore no cover. its a joke. avoid at all costs

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21st July 2018

Customer Loyalty Means Nothing

I'd been with More Than for four years when the latest renewal notice came in. While they'd increased prices a little each year and I'd been able to negotiate them down too, this time they were really taking the proverbial. At a time when...

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I'd been with More Than for four years when the latest renewal notice came in. While they'd increased prices a little each year and I'd been able to negotiate them down too, this time they were really taking the proverbial. At a time when Monesavingexpert informed me the industry standard for the year was a 5% price increase they wanted to charge 25% more than. They then pestered me endlessly to renew. When I rang Customer Services to tell them to remove me from their database I had the aggressive response that I should read the terms and conditions (I had - four years previously. My memory isn't THAT good) which said I had to let them know if I cancelled rather than not paying (which I thought might have been a good clue). I've worked in customer services myself and I've never had an angry customer ring me who I've not been able to soothe and to help. This woman was aggressive and unhelpful, increasing my anxiety and distress yet further. I can't tell you what they're like if you need to make a claim as I never made one with them. I certainly won't ever go back to them again, though, no matter how good an offer they come up with.

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22nd May 2018

Energergeny is not an emergency at all for morethan

I had an home emergency cover with home insurance with morethan, called for help with water leaking from my cylinder of system boiler. They subcontract their work to somebody where there is a process of estimate ,approval etc is involved. Water is...

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I had an home emergency cover with home insurance with morethan, called for help with water leaking from my cylinder of system boiler. They subcontract their work to somebody where there is a process of estimate ,approval etc is involved. Water is still leaking and it’s almost 4 weeks
Never going to take insurance from them again
Kumar

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20th April 2018

Good customer service but expensive renewal

As most insurers do, MORE THAN rely on customers being unable or unwilling to research better deals at renewal. At a time when Moneysavingexpert has been telling me the industry standard is a 5% increase this year, MORE THAN's renewal cost had...

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As most insurers do, MORE THAN rely on customers being unable or unwilling to research better deals at renewal. At a time when Moneysavingexpert has been telling me the industry standard is a 5% increase this year, MORE THAN's renewal cost had increased by 20%. The customer service staff have always been nice enough but customers are not as 'valued' as the company likes to pretend.

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25th March 2018

Great customer service

We have been with More Than for a few years now. Our contents insurance with home emergency cover has recently proven invaluable. We contacted them to report what we thought was a water leak from a pipe to the toilet. The customer service was...

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We have been with More Than for a few years now. Our contents insurance with home emergency cover has recently proven invaluable. We contacted them to report what we thought was a water leak from a pipe to the toilet. The customer service was professional and courteous. A plumber came within a couple of hours, he then told us the problem was more serious, he couldn’t fix it immediately and took photos to send to More Than. We then recontacted More Than to find out what was happening to be told that the problem couldn’t be resolved over the weekend but as it was our only toilet that we would be offered overnight accommodation. The people dealing with this side of it contacted us swiftly, were very helpful and put my daughters mind at rest. The only downside for my daughter was that she had to try disinfecting the toilet area located behind a built in wall....not a pleasant or an easy task! However, so far the help from More Than has been seamless and of a very high standard. I hope it continues to the end of the repair, As it stands, we will definitely be insuring with them again next year, even though the premium will no doubt increase. So far, a price worth paying.

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20th March 2018

Shameful service

To say the customer service is poor is not an accurate assessment, as there is absolutely no customer service at all. Being burgled is bad enough, having to deal with More Than and their associated partners is probably as bad as they are just as...

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To say the customer service is poor is not an accurate assessment, as there is absolutely no customer service at all. Being burgled is bad enough, having to deal with More Than and their associated partners is probably as bad as they are just as criminal in the way they operate. They avoid calls, emails and find a loop hole in every aspect of the claim. Having paid a hefty £700 premium for home and content cover, the burglary has left me out of pocket to cover the items damaged or stolen. No consideration or interest whatsoever and adamantly refuse to inform you of any complaint process.
MORE THAN ? I don`t think so.

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21st December 2017

YOU MUST READ THIS!

Been with 'More Than' house insurance for several years which was fine until we come to make a claim. The roof of the house started leaking in the master bedroom, over the bed and above the bedroom window. We reported this to 'More than' who then...

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Been with 'More Than' house insurance for several years which was fine until we come to make a claim. The roof of the house started leaking in the master bedroom, over the bed and above the bedroom window. We reported this to 'More than' who then informed us that WE need to get a roofer out and identify the root cause of the problem! We were also told to submit estimates for the repair work. The roofers came out and identified the root cause being damaged caused by two large trees at the side of the house. When we submitted the quotes to 'More than' they then contacted us to say they would NOW be sending one of their surveyors out. He arrived when we had three inches of snow covering the whole of the roof. He didn't go on the roof and he didn't even go in the loft, he did go over the road and took a picture showing a snow covered roof with two big trees at the side. So you can imagine our surprise when several days later he reported that the leaking was caused by normal wear and tear which is NOT covered under the policy. BE WARNED, IT DOESN'T MATTER HOW CHEAP THE COVER COSTS, IT'S NOT WORTH IT IF THEY ARE GOING TO WRIGGLE OUT OF SETTLING ANY CLAIMS!!!

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