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Review of the MORE THAN, Home Insurance:

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Completely pointless and causes more stress and delays

It's been 4 days since we reported a leak and we've still had no help whatsoever. They sent round one person who was a gas engineer not a plumber so had no idea what he was looking at and left without doing anything. We've now been told there's nothing more they can do (they've done nothing) and we're not covered as it's a hot water tank leak and they don't cover them. The wording of the policy is 'We will cover up to £1,000 for our approved tradesperson to resolve emergency situations in your home. This includes: Loss of your home’s main heating and/or hot water due to failure or breakdown.' Nothing in there about hot water tanks. This has caused so much stress, I've spent hours on hold (always at our cost) or talking to different people but no one has actually come round to stop the leak or provide any advice other than essentially 'get your own plumber and pay for it yourself'. Oh and it's STILL LEAKING 4 days after we reported it! Water pouring down the wall and the joists under the tank soaking wet. 4 days of calls and waiting and now we're back at square one. Reviewed on: 12th December 2023

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