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MORE THAN: Home insurance reviews

Name: Home insurance
Rating: 3.37 (121 reviews)

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3.37

Based on 121 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

12%

48%

Latest highest rating:

5

Renewed my insurance Renewed my insurance with this company very straight forward and a good price compared to my old quote Reviewed on: 20th August 2026

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

More Than offer home insurance policies.

You can only buy a More Than home insurance policy through a comparison website. Aside from standard buildings and contents cover, you can choose to add optional extras including personal possessions and home legal expenses cover.

More Than home insurance reviews help you find out what it’s really like to be a customer. If you’ve used More Than before, you can also leave a review and share your experience.

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MORE THAN Home insurance reviews (121)

Worst web site ever!

The More Than web site once you find the login is pretty basic and only showed me minimum information about my insurance + looked like it was developed back in the late 90's. Luckily I did not need to make a claim and I moved on to another provider. Reviewed on: 9th September 2020

Unhelpful

Never claimed before, had a leak into our kitchen and More Than didn’t want to know! The whole experience was stressful and upsetting! Definitely a company to avoid! Reviewed on: 27th June 2020

Untrustworthy and deceitful

I have just found that there is a blocked drain at my home, the main outlet to the public sewer, with raw sewage gathering in the garden. The local water board were very helpful and tried to clear it at no charge but, because the blockage is on my property, could do no more. I was not too concerned because I had a MORE TH>N (part of RSA) Home Insurance policy, for both contents and buildings cover, and also including something called Home Emergency Assistance. The wording of the policy describing what is covered by Home Emergency Assistance left me in no doubt that this situation would be covered and I confidently called MORE TH>N. I was then told by MORE TH>N that this situation would not be covered, the reasons being that there was no damage to the inside of the property and no risk to health and safety etc. Given that the nature of the blockage is that all the drains in and around the house appear to be backed up with gurgling noises are coming from the downstairs sink drains and toilet, it sounds to me as if it is highly likely that sewage will start to come into the house through these. Yet, I was told, this is not considered an emergency! It was suggested that if something changes and damage results that I call back! Essentially, I was on my own. How is that for customer care? On the basis that this situation is not covered, I feel that I have been misled into buying this insurance policy. I have just looked at some of the other reviews of this company. I wish I had looked before taking out the policy! Be warned. This is not a company I would ever do business with again. I have awarded 1 star because it wasn't possible to give no stars....but that is what they truly deserve. Reviewed on: 3rd December 2019

POTENTIAL POLICY BUYER BEWARE

***POTENTIAL POLICY BUYER BEWARE*** These guys will up your renewal by 200% if you auto renew. That wasn't the end of it for me as I cancelled before they had taken payment. I've had 5 phone calls to reinstate my 8 years no claims bonus, where I have been told different things on each call. Now on the fifth call currently where I've been on hold 10 minutes. Asked what time the complaints department were open, the advisor responded "today." Now advised that they open at 0900 and she will put me on hold for the 4 minutes until then... Useless, useless, useless. Postscript - still on hold 10 minutes later and 6 minutes after the complaints department are supposedly open. Customer service is outsourced to South Africa where they seem clueless (poor training). Spoke to resolution team in Sunderland who advised the notes -from outsourced foreign contact centre- he had read made no sense regarding my query. Needless to say he resolved the issue and emailed within a few hours. All in all what should have been a 48 hour turnaround (to get a letter confirming my correct NCB) was turned into a two week nightmarish hassle. DO NOT USE Reviewed on: 22nd November 2019

30 years and my policy more than doubled

I was with more than over 30 years. I have had 1 claim for less than 300 4 years ago. Last year they doubled my premium to over 70 month. I only live in a 2 bed terrace, no kids decent area, not London or city centre. They reduced it to 52 but was still 15 more a month more. This year they wanted 73. Attitude of CC advisor on phone was terrible. They then asked me to do a text questionnaire but wanted to charge for every answer I sent. Gone with direct line. Better cover and 35 month. Reviewed on: 23rd July 2019

Quick easy and cheap

Really quick process to switch over to morethan, and was one of the cheapest options! Reviewed on: 22nd July 2019

Excellent cover for a good price

Been with more than insurance for many years for both contents and house cover. Always been happy with the great service I have received and always do a price search when I get my renewal , and find them very competitive. Good friendly customer service when I have had to contact them ,and highly recommend their quality service . Reviewed on: 21st July 2019

Agreed to Settle then refused to pay up

Accident cover & and claimed for a damaged TV, said they would post out voucher to spend at Currys... never arrived citing wrong email address yet I used same email address to join more than home insurance LOL.. 3 weeks later and still no sign of payment but same old excuse blaming wrong email address. Then blaming me... Refused to post out nor send any correspondence relating to my claim which was completely suspicious and irregular These guys are criminals and should be reported to FCA Stay well clear Reviewed on: 30th April 2019

Very very poor terrible service

Very very poor ! Don’t stand over there offers! They told me the wrong excess, agreed a claim settlement then realised they had made an error and wouldn’t stand over it. I won’t be renewing my policy. Staff on the phone are very nice but their policies and complaints team are very poor. Not worth putting your belongings in the hands of. They misquoted my excess by £150.00 and now they have not paid me for my lost eyeglasses and won’t even do an interim payment. Call after call to them as they don’t respond to emails. The whole thing has been so unnecessarily stressful from Start to finish and 18 days later with no payment for my glasses ... which are essential for daily living ! And no interim payment either which is finically disadvantageous. A very sorry sad mess because of MORETHAN and RSA. Reviewed on: 22nd February 2019

Stressful

Really stressful experience ,one hand does not know what the other is doing ,at 88 years old alone and nearly a lifetime with them I needed help, this morning I was put through to 3 diff phone lines waiting in queue each time (around 2 hours ) feeling absolutely whacked and still with same problem to sort alone myself . Reviewed on: 15th February 2019

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