Write a review

MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.71 (119 reviews)

View other MORE THAN products

2.46

Based on 119 reviews, last reviewed 18th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

12%

49%

Latest highest rating:

4

The Claim Process They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on ... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

Read all reviews Write a review

About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

Review MORE THAN: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

MORE THAN Home Insurance reviews (119)

Disgusting customer service !

My elderly female lone pensioner neighbour had locked herself out of her house on this cold January evening. She came to my house to call More Than ( Royal Sun Alliance ) as she was covered under her home emergency policy . She was on hold for almost an hour , with repetitive ‘ our agents are busy dealing with other calls .... ‘ and then they just hung up on her and cut the call after almost an hour on hold ! What ?? How can you do this to a valued elderly customer in need ? Absolutely disgraceful !! I think she went on to arrange her own locksmith so she could get access to her own home . I wouldn’t insure with these clowns if they were the only insurance company on earth . Words fail me ! Reviewed on: 11th January 2019

Communication Poor

I used More Than for many years, until I needed to make a claim. The process was complicated, because they wanted to try to reclaim the money from the company who manufactured the appliance that caught fire. I was not kept informed of developments and found the unexpected calls from solicitors stressful. They also tried to replace my dishwasher with the same make as the one that caught fire, then when I objected, they found the cheapest model they could and weren't interested when it fell apart after a few weeks. Reviewed on: 23rd September 2018

fair price, great, no quibble service.

When I had to claim on my house insurance policy due to a bathroom flood the service I received from more than was excellent. They were sympathetic to our situation, quick to act and provided regular updates. They were understanding rather than suspicious. Reviewed on: 21st September 2018

Crooks

Water leak. House wrecked. fobbed off. Lied to. Living in hotel at my expense. Absolute crooks. Reviewed on: 19th September 2018

Great for finding a better price

More Than were very helpful in reducing the renewal premium I had and could do a better deal. More pounds in my pocket. Fab! Their customer service is also polite and clear. Reviewed on: 18th September 2018

17 years and still with them

I always find the staff friendly and helpful when I phone each year to renew my policy and they are always willing to check if they are giving me the best possible price they can for my insurance cover Reviewed on: 5th September 2018

No problems

Great value and helpful people, no problems at all with them/. Reviewed on: 23rd August 2018

does what it should

no problems which is what you need from any insurance. Reviewed on: 22nd August 2018

Appalling customer service

Made a claim for 2 carpets and underlay which were damaged as a result of a washing machine which leaked. The washing machine had new pipes fitted by a local company and the leak happened as a result of this work. The company have refused to accept responsibility and so the policy excess is compulsory. The loss adjusters they use were incompetent in handling the claim and the solicitor just accepted the company's denial. This conclusion has taken 9 months, the leak happened a couple of weeks before Christmas and the company used by More Than to dry out the property was unable to supply any equipment because of the time of year. Would not recommend this insurance company as we are now out of pocket and the whole idea of taking out insurance is avoid this happening. Reviewed on: 18th August 2018

Appalling service

Home emergency cover is a joke. Reported on Saturday, sent someone out more than 24hrs later to look at boiler. Currently still without hot water (Wednesday) with no definite fix in sight. Following advice from engineer to deal with problem for intermittent period have badly scolded hands and feet from unfortunate shower incident, to then instantly have absolutely no hot water at all. Having to constantly chase for updates with no urgency from support staff, who demonstrate very little care or concern - apparently MoreThan are more than happy to leave a disabled individual without access to safe showering facilities, and could not care less about resolving in a timely fashion despite the fact that I am covered under my policy. Reviewed on: 8th August 2018

Do you have a different MORE THAN product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Allianz 4.81 from 81 reviews
Options Home Insurance
from Santander 2.96 from 17 reviews
Landlord Insurance
from RightSure 5.00 from 5 reviews

There's still more to see!

MORE THAN has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub