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MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.72 (120 reviews)

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2.56

Based on 120 reviews, last reviewed 5th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

13%

48%

Latest highest rating:

4

Freezer insurance they paid out without any issues. Freezer insurance they paid out without any issues. No receipts were required and they paid out within a few days. :) Reviewed on: 5th September 2025

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

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MORE THAN Home Insurance reviews (120)

Appalling service

Home emergency cover is a joke. Reported on Saturday, sent someone out more than 24hrs later to look at boiler. Currently still without hot water (Wednesday) with no definite fix in sight. Following advice from engineer to deal with problem for intermittent period have badly scolded hands and feet from unfortunate shower incident, to then instantly have absolutely no hot water at all. Having to constantly chase for updates with no urgency from support staff, who demonstrate very little care or concern - apparently MoreThan are more than happy to leave a disabled individual without access to safe showering facilities, and could not care less about resolving in a timely fashion despite the fact that I am covered under my policy. Reviewed on: 8th August 2018

Nice and easy

I didn’t have to claim during the time I was insured but they seemed to offer comprehensive insurance for a good price and at the end of the year when it went up it was so easy to leave them. Literally a click of a button! Reviewed on: 1st August 2018

Ryan

i have full home and contents cover and tried to claim ....More than have said that i am not covered for water damage due to the storm over the weekend? Wind was not recorded at 46 mph so doesn't constitute storm and therefore no cover. its a joke. avoid at all costs Reviewed on: 1st August 2018

poorly managed, poor service

I had a leak in my bathroom, covered by the policy. After much toing and froing someone came out, couldn't fix it and said it is not covered. I paid a plumber, came out fixed it in half a hour. Reviewed on: 17th July 2018

Good service

Have had to make a claim a few times. Very good service. 4 stars instead of 5 as they bumped up the cost of the policy by £300. It was brought down by £270 after one phone call which was quite disappointing as a loyal customer Reviewed on: 17th July 2018

Energergeny is not an emergency at all for morethan

I had an home emergency cover with home insurance with morethan, called for help with water leaking from my cylinder of system boiler. They subcontract their work to somebody where there is a process of estimate ,approval etc is involved. Water is still leaking and it’s almost 4 weeks Never going to take insurance from them again Kumar Reviewed on: 22nd May 2018

Above and beyond!

So.. some lunatic crashed into me whilst I was parked up..obviosuly not my fault.. was so annoyed about it! Anyway today I have received a bottle of prosecco and a card in the post from more than just to cheer me up! One happy customer.. thank you! Reviewed on: 5th May 2018

Great customer service

We have been with More Than for a few years now. Our contents insurance with home emergency cover has recently proven invaluable. We contacted them to report what we thought was a water leak from a pipe to the toilet. The customer service was professional and courteous. A plumber came within a couple of hours, he then told us the problem was more serious, he couldn’t fix it immediately and took photos to send to More Than. We then recontacted More Than to find out what was happening to be told that the problem couldn’t be resolved over the weekend but as it was our only toilet that we would be offered overnight accommodation. The people dealing with this side of it contacted us swiftly, were very helpful and put my daughters mind at rest. The only downside for my daughter was that she had to try disinfecting the toilet area located behind a built in wall....not a pleasant or an easy task! However, so far the help from More Than has been seamless and of a very high standard. I hope it continues to the end of the repair, As it stands, we will definitely be insuring with them again next year, even though the premium will no doubt increase. So far, a price worth paying. Reviewed on: 25th March 2018

Shameful service

To say the customer service is poor is not an accurate assessment, as there is absolutely no customer service at all. Being burgled is bad enough, having to deal with More Than and their associated partners is probably as bad as they are just as criminal in the way they operate. They avoid calls, emails and find a loop hole in every aspect of the claim. Having paid a hefty £700 premium for home and content cover, the burglary has left me out of pocket to cover the items damaged or stolen. No consideration or interest whatsoever and adamantly refuse to inform you of any complaint process. MORE THAN ? I don`t think so. Reviewed on: 20th March 2018

YOU MUST READ THIS!

Been with 'More Than' house insurance for several years which was fine until we come to make a claim. The roof of the house started leaking in the master bedroom, over the bed and above the bedroom window. We reported this to 'More than' who then informed us that WE need to get a roofer out and identify the root cause of the problem! We were also told to submit estimates for the repair work. The roofers came out and identified the root cause being damaged caused by two large trees at the side of the house. When we submitted the quotes to 'More than' they then contacted us to say they would NOW be sending one of their surveyors out. He arrived when we had three inches of snow covering the whole of the roof. He didn't go on the roof and he didn't even go in the loft, he did go over the road and took a picture showing a snow covered roof with two big trees at the side. So you can imagine our surprise when several days later he reported that the leaking was caused by normal wear and tear which is NOT covered under the policy. BE WARNED, IT DOESN'T MATTER HOW CHEAP THE COVER COSTS, IT'S NOT WORTH IT IF THEY ARE GOING TO WRIGGLE OUT OF SETTLING ANY CLAIMS!!! Reviewed on: 21st December 2017

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