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MORE THAN: Home insurance reviews

Name: Home insurance
Rating: 3.37 (121 reviews)

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3.37

Based on 121 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

12%

48%

Latest highest rating:

5

Renewed my insurance Renewed my insurance with this company very straight forward and a good price compared to my old quote Reviewed on: 20th August 2026

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

More Than offer home insurance policies.

You can only buy a More Than home insurance policy through a comparison website. Aside from standard buildings and contents cover, you can choose to add optional extras including personal possessions and home legal expenses cover.

More Than home insurance reviews help you find out what it’s really like to be a customer. If you’ve used More Than before, you can also leave a review and share your experience.

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MORE THAN Home insurance reviews (121)

Appalling customer service

Made a claim for 2 carpets and underlay which were damaged as a result of a washing machine which leaked. The washing machine had new pipes fitted by a local company and the leak happened as a result of this work. The company have refused to accept responsibility and so the policy excess is compulsory. The loss adjusters they use were incompetent in handling the claim and the solicitor just accepted the company's denial. This conclusion has taken 9 months, the leak happened a couple of weeks before Christmas and the company used by More Than to dry out the property was unable to supply any equipment because of the time of year. Would not recommend this insurance company as we are now out of pocket and the whole idea of taking out insurance is avoid this happening. Reviewed on: 18th August 2018

Appalling service

Home emergency cover is a joke. Reported on Saturday, sent someone out more than 24hrs later to look at boiler. Currently still without hot water (Wednesday) with no definite fix in sight. Following advice from engineer to deal with problem for intermittent period have badly scolded hands and feet from unfortunate shower incident, to then instantly have absolutely no hot water at all. Having to constantly chase for updates with no urgency from support staff, who demonstrate very little care or concern - apparently MoreThan are more than happy to leave a disabled individual without access to safe showering facilities, and could not care less about resolving in a timely fashion despite the fact that I am covered under my policy. Reviewed on: 8th August 2018

Nice and easy

I didn’t have to claim during the time I was insured but they seemed to offer comprehensive insurance for a good price and at the end of the year when it went up it was so easy to leave them. Literally a click of a button! Reviewed on: 1st August 2018

Ryan

i have full home and contents cover and tried to claim ....More than have said that i am not covered for water damage due to the storm over the weekend? Wind was not recorded at 46 mph so doesn't constitute storm and therefore no cover. its a joke. avoid at all costs Reviewed on: 1st August 2018

poorly managed, poor service

I had a leak in my bathroom, covered by the policy. After much toing and froing someone came out, couldn't fix it and said it is not covered. I paid a plumber, came out fixed it in half a hour. Reviewed on: 17th July 2018

Good service

Have had to make a claim a few times. Very good service. 4 stars instead of 5 as they bumped up the cost of the policy by £300. It was brought down by £270 after one phone call which was quite disappointing as a loyal customer Reviewed on: 17th July 2018

Energergeny is not an emergency at all for morethan

I had an home emergency cover with home insurance with morethan, called for help with water leaking from my cylinder of system boiler. They subcontract their work to somebody where there is a process of estimate ,approval etc is involved. Water is still leaking and it’s almost 4 weeks Never going to take insurance from them again Kumar Reviewed on: 22nd May 2018

Above and beyond!

So.. some lunatic crashed into me whilst I was parked up..obviosuly not my fault.. was so annoyed about it! Anyway today I have received a bottle of prosecco and a card in the post from more than just to cheer me up! One happy customer.. thank you! Reviewed on: 5th May 2018

Great customer service

We have been with More Than for a few years now. Our contents insurance with home emergency cover has recently proven invaluable. We contacted them to report what we thought was a water leak from a pipe to the toilet. The customer service was professional and courteous. A plumber came within a couple of hours, he then told us the problem was more serious, he couldn’t fix it immediately and took photos to send to More Than. We then recontacted More Than to find out what was happening to be told that the problem couldn’t be resolved over the weekend but as it was our only toilet that we would be offered overnight accommodation. The people dealing with this side of it contacted us swiftly, were very helpful and put my daughters mind at rest. The only downside for my daughter was that she had to try disinfecting the toilet area located behind a built in wall....not a pleasant or an easy task! However, so far the help from More Than has been seamless and of a very high standard. I hope it continues to the end of the repair, As it stands, we will definitely be insuring with them again next year, even though the premium will no doubt increase. So far, a price worth paying. Reviewed on: 25th March 2018

Shameful service

To say the customer service is poor is not an accurate assessment, as there is absolutely no customer service at all. Being burgled is bad enough, having to deal with More Than and their associated partners is probably as bad as they are just as criminal in the way they operate. They avoid calls, emails and find a loop hole in every aspect of the claim. Having paid a hefty £700 premium for home and content cover, the burglary has left me out of pocket to cover the items damaged or stolen. No consideration or interest whatsoever and adamantly refuse to inform you of any complaint process. MORE THAN ? I don`t think so. Reviewed on: 20th March 2018

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