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MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.71 (119 reviews)

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2.48

Based on 119 reviews, last reviewed 18th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

12%

49%

Latest highest rating:

4

The Claim Process They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on ... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

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MORE THAN Home Insurance reviews (119)

Reasonable Value / Friendly call centre staff

Helpful staff, reasonable value premiums. Reviewed on: 25th September 2017

Amazing

A great company for my home contents insurance. Amazing prices compared to other companys and got alot covered with my plan Reviewed on: 9th September 2017

Excellent customer service

Contractor turned off our freezer just before Christmas, one quick call and money was on its way to replace the food. Reviewed on: 8th September 2017

Use unqualified contractors

Home Insurance... Don't do it! My property was damaged by a flash flood, the company Morethan used did more damage than the flood in the first place. They insisted on using the same company to repair the damage, which resulted in a complete bodge job after several attempts. My own investigations into the company used showed the personnel making the technical decisions were not qualified in any way to assess or undertake structural work. The ombudsman did force them to allow me to choose a contractor to remove and correct the bodged jobs, but didn't seem to want to recognise Morethan's duty of care to vet their contractors. It took over 2 years to get my house in any semblance of order and some of the bodge job still causes problems. Morethan insisted (again) on sending the original company in to try and sort it. It turned out they had 'phoenixed' - where you build up debt as a company with no assets, shut it down on Friday and open up on Monday under a new name. Normally as part of a group with a management company at the top. Well done Morethan for knowingly using a fraudulent contractor. Reviewed on: 24th August 2017

Good Customer Service

Good Customer experience and simple paperwork! Reviewed on: 23rd August 2017

Value for money.

We insure our contents with More Than, been with them 5 years and the premium has stayed very close to what we were originally paying back in 2012. Once they tried to put it up by a couple of quid per month on renewal, I called them up and they were able to match the previous year premium. Reviewed on: 16th August 2017

No hassle insurance

Easy to sign up and the right amount of communication. No problems so far. Reviewed on: 2nd August 2017

worry free insurance happiness

i have been with them 10+years and had nothing but excellent service from my one and only claim to day to day worry free insurance i can not fault them and when i moved home i notified them i actually got a refund on my premiums as i was paying to much for my new address and i use a price comparison sight each year but they still come up with the cheapest premiums Reviewed on: 1st August 2017

Didn't keep to their promises

Used a fastback site, they refused to pay up Reviewed on: 1st August 2017

Poor level of customer service

I have had an insurance with More Than over the years. Every time I try to phone about clarifying areas on my policy I get told that they cannot access the system and someone will call me back. That call never happens. Even when I wanted to add to my policy I was told this was done and I rang a month later as payment had not changed and no record of my call previously showed on the system. I eventually gave up and insured the items elsewhere Reviewed on: 31st July 2017

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