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Jason Harmer

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Review of the MORE THAN, Home Insurance:

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Use unqualified contractors

Home Insurance... Don't do it! My property was damaged by a flash flood, the company Morethan used did more damage than the flood in the first place. They insisted on using the same company to repair the damage, which resulted in a complete bodge job after several attempts. My own investigations into the company used showed the personnel making the technical decisions were not qualified in any way to assess or undertake structural work. The ombudsman did force them to allow me to choose a contractor to remove and correct the bodged jobs, but didn't seem to want to recognise Morethan's duty of care to vet their contractors. It took over 2 years to get my house in any semblance of order and some of the bodge job still causes problems. Morethan insisted (again) on sending the original company in to try and sort it. It turned out they had 'phoenixed' - where you build up debt as a company with no assets, shut it down on Friday and open up on Monday under a new name. Normally as part of a group with a management company at the top. Well done Morethan for knowingly using a fraudulent contractor. Reviewed on: 24th August 2017

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