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Michaela Ryan

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Review of the MORE THAN, Home Insurance:

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Good until an emergency arises

I recently had my living room window smashed. As I couldn't get through on the telephone I made an online claim as was suggested. what they don't tell you though is that takes 24 hours to process. I managed to call in and they put me through to the company they use for emergencies - VPS. That company came out and boarded up the window. So far so good but now comes the major problem - the so called emergency repairs service "VPS" (Probably stands for very poor service) are not going to be able to replace my window for 2 weeks. They claim it will take 5 days to order the glass and then another week before they can fit it. In the meantime I have a wooden board covering the window, a cold house and my husband sleeping downstairs as we don't feel safe. It's a complete joke. Reviewed on: 8th December 2017

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