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MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.72 (120 reviews)

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2.56

Based on 120 reviews, last reviewed 5th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

13%

48%

Latest highest rating:

4

Freezer insurance they paid out without any issues. Freezer insurance they paid out without any issues. No receipts were required and they paid out within a few days. :) Reviewed on: 5th September 2025

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

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MORE THAN Home Insurance reviews (120)

Poor level of customer service

I have had an insurance with More Than over the years. Every time I try to phone about clarifying areas on my policy I get told that they cannot access the system and someone will call me back. That call never happens. Even when I wanted to add to my policy I was told this was done and I rang a month later as payment had not changed and no record of my call previously showed on the system. I eventually gave up and insured the items elsewhere Reviewed on: 31st July 2017

Competitive Pricing

I have my home contents insurance with More Than. The premiums are competitive and prices don't increase too much annually unlike some companies. Reviewed on: 21st July 2017

Abysmal at best.

I have their home insurance, and will never, ever use them again. I had to make a claim, they took THREE days to send out an EMERGENCY plumber to fix my boiler, ( I have a toddler), so no heating, hot water, showers at all. Then they tried to weasel out of doing anything. Claim was resolved after SIX months, although they didn't pay out to cover the whole boiler, despite me having this in my policy. Avoid. They lie, they do not turn up, then lie about it. They promise that the cheque is in the post and lie about it. The worst company I have ever dealt with for insurance Reviewed on: 18th July 2017

Awful

Worst company ever! Customer service is so poor Reviewed on: 17th July 2017

Quick and easy

I had a huge water leak come through my kitchen ceiling on saturday morning. Rang More Thank and two hours later i had someone round fixing thee problem. Couldn't have had a better service. Reviewed on: 15th July 2017

Useful and practical

The team easily allowed e to amend my policy to include cover for my hearing aids something that is incredibly important for me. Reviewed on: 13th July 2017

reliable

good customer service . i have not had any issues Reviewed on: 4th July 2017

Great company

very comfortable to talk to on the phone, advisers were not pushy in trying to secure a sale and beat the price we were quoted elsewhere Reviewed on: 4th July 2017

morethan useless

I don't know where to start They ere the most useless company I have had to deal with When I rang in in a emergency all I was told I will have to speak to my supervisor who then said we can not do it because excuse one after the other until I got so frustrated that I hung up Reviewed on: 3rd January 2017

Good Customer Service

I have contents insurance with More Than and recently found a cheaper price elsewhere. I gave them a call and they were extremely helpful and managed to apply discounts to match the price. This shows loyalty pays off. Reviewed on: 24th December 2016

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