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Peter Grey

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Review of the MORE THAN, Home Insurance:

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Very very poor terrible service

Very very poor ! Don’t stand over there offers! They told me the wrong excess, agreed a claim settlement then realised they had made an error and wouldn’t stand over it. I won’t be renewing my policy. Staff on the phone are very nice but their policies and complaints team are very poor. Not worth putting your belongings in the hands of. They misquoted my excess by £150.00 and now they have not paid me for my lost eyeglasses and won’t even do an interim payment. Call after call to them as they don’t respond to emails. The whole thing has been so unnecessarily stressful from Start to finish and 18 days later with no payment for my glasses ... which are essential for daily living ! And no interim payment either which is finically disadvantageous. A very sorry sad mess because of MORETHAN and RSA. Reviewed on: 22nd February 2019

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