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MORE THAN: Home insurance reviews

Name: Home insurance
Rating: 3.37 (121 reviews)

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3.37

Based on 121 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

12%

48%

Latest highest rating:

5

Renewed my insurance Renewed my insurance with this company very straight forward and a good price compared to my old quote Reviewed on: 20th August 2026

Latest lowest rating:

1

Wont cover any white goods. Wont cover any white goods. Only weather damage and burst pipes Reviewed on: 18th January 2025

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About this product

More Than offer home insurance policies.

You can only buy a More Than home insurance policy through a comparison website. Aside from standard buildings and contents cover, you can choose to add optional extras including personal possessions and home legal expenses cover.

More Than home insurance reviews help you find out what it’s really like to be a customer. If you’ve used More Than before, you can also leave a review and share your experience.

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MORE THAN Home insurance reviews (121)

No peace of mind with More Than.

This is an honest, constructive and helpful review, with some serious emotions attached to it! I had noticed I lost some verge tiles of my roof. It had rained quite a lot and had been extremely windy the previous night, so made the link with the tiles coming off then. Didn’t see it happen, but found part of it in the garden. I ticked the box weather related on the insurance form as that was my assumption. I was informed by More Than I would get a visit from BVS, but I had to wait a week before they could get to me. Time to check the company out and I read the poor reviews on Trust Pilot and also Google. I was really shocked and scared and phoned More Than with my concerns. I was told that all the bad reviews are from people being told by BVS they did not have a legitimate claim because it was wear and tear and they were annoyed. I said I wasn't concerned about that as the roof was fairly new. I was more concerned about mentions of aggression and rudeness, and also the fact they were not registered. He said they were registered and to ring them back if they were aggressive, so I said I would allow them to come and keep an open mind. I know they record their conversations, so at least it would be on record. LITTLE DID I KNOW! Jack Winwood arrived. Not rude, or unpleasant. Nothing much to say really. Went to the back garden with a camera on a pole. You cannot see the roof edge from the back garden and I questioned it, but his answer was: "I will be alright". He came to the the conclusion the "storm" didn't meet the criteria. I said I had not used the word storm, but had put weather related on the form as that was what I thought had caused it. I had not seen it happen and assumed it happened the previous night when it had been very windy. I said that I also had accidental insurance. He said:”Yes, but you don’t know if was accidental.” I then replied: Please do not tell me it is wear and tear, because the roof is fairly new and no one else has any missing tiles.”He appeared not willing to discuss it further and he legged it, leaving the form he had filled in. My husband went out. Jack Winwood reluctantly turned around but said he did not want to discuss it further. I have the “not willing conversation “ on my Ring doorbell. On the form he has written "natural breakdown". This housing estate is fairly new and not one of the neighbours has 'natural breakdown'. Absolutely ridiculous and very upsetting. With hindsight I should have refused and asked for someone else. Insurance should mean having peace of mind when something happens. I should have known better…. I can put in a complaint was the answer from More Than. Thank you More Than, for nothing. Reviewed on: 17th November 2022

Scam!!

They cancelled my policy without sending me any letter or email saying I did not provide them proof od address!!!! There was nothing about sending prof of address in the policy document they sent me. They pay me 70 sterling less than what I paid and did anything wrond. Avoid! Reviewed on: 12th November 2022

Flood to disaster

Flood on 23rd Dec two years ago to our house. Took 8 months to dry house out work was completed to an incredibly low standard. We still have paper peeling off, doors stuck as painted, floor boards shrinking ( which they say is due to damp lol) in our conservatory, fan heater that never got checked by the electrician who installed it and has never worked, the list goes on....the house had only just been decorated and was a hell of alot better than it is now. I really hope my mother can sell and move as its really upsetting and depressing. Reviewed on: 8th November 2022

Good cover, high price

You get a good level of cover as standard, though expect a higher price, and a shock at renewal time Reviewed on: 16th August 2022

Difficult

Just difficult to deal with. Never answer the phone. Inflexible. Expensive Reviewed on: 13th August 2022

Absolute chaos

My shed was burnt down. Simple enough claim you'd think? I've dealt with five different companies. No replies to emails. Offered vouchers which they never sent. About 20 different email addresses. Fire was middle of April. Still waiting. Will be cancelling policy. Reviewed on: 13th July 2022

£500 of my money not being refunded

I don’t think I’ve ever written a review in my life, but my experience with more than has been so bad, I’ve had to. I took out insurance early in 2022, which was then cancelled a few months later with no correspondence. I called and asked why my policy has been cancelled and I was told I didn’t provide the documentation they requested by email and post. I didn’t receive any letters or emails. I then got an email after my policy cancellation saying I was owed a refund, just over £500 as I paid annually. I have called 7 or 8 times and had to tell the same story every time as I have not received the money. The staff leave me on hold for ages and try to suggest solutions that already haven’t worked. I have contacted my bank and they haven’t received any payment and yet more than still refuse to send me the money. I have been assured I will get called back multiple times by staff, the person that assured me was Carmen. Needless to say I haven’t been called. Still unresolved and my £500 is still being kept from me. Avoid at all costs Reviewed on: 1st June 2022

Totally dissatisfied

If you want a simple insurance claim settled with a great deal of hassle, having to make constant phone calls for information and start dates, long waits for action, and general disregard for the claimant then More Than is the company for you. Reviewed on: 26th May 2022

Fraud insurance and home emergency

It should be negative star not even 0. Home emergency service after validating says will take 4hr then gets text in hr saying will take 9-24hr for someone to come for a hot water tank leaking in the loft, damaging roof and electricals (even though stopped fresh water) calling again after spending time explaining it said will cancel next day booking and will find someone tonight. Again waiting few hour no update so called back they said cannt get anyone only next day 9-24hr window is open, told them house is becoming unsafe when water is already off, cannt stay with family they said will arrange hotel stay, will book and will call me back. Waited 30 min no call so called again back and said sorry we cannt book anything for night when I can find hundreds of hotels nearby with availability in bookings.com or hotels.com. Stupid excuse saying the booking partner cannt find anything. Every time lied and don’t even care to callback with update or say sorry, for searching emergency plumber they all did was dropped an email to some vendor and kept waiting. This isn’t an emergency service and insurance is fraud! Stay away from the fraud company! It’s all to do with cost of emergency as plumber charge less in business hours rather night rates! Complete nightmare Reviewed on: 19th March 2022

More than let us down and left us with a dangerous chimney could of killed somebody

More Than are a complete disgrace they tell lies just to fob you off, we were told to take a day off work for BVS surveyor to come around he never turned up, was told it would be 5 weeks before any one could inspect, and it takes 8 weeks to make complaint, I got a trades man around to inspect and quote, he confirmed it was dangerous so complained on twitter and all of a sudden BVS were now available, so he came around but was unable to do his job, as not aloud on roof even though it was clear the claim was roof and chimney damage, what a joke he was, so got an independent Surveyor to take a look, he also confirmed the chimney was dangerous, so had no choice but to get the work done pay for it myself and wait 8 weeks to complain, I could not take the chance the chimney would not collapse and do lots of damage, or even worse kill somebody Reviewed on: 9th March 2022

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