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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Website very easy to use.

5
Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Every time I have spoken with anyone (thankfully not...

5
Every time I have spoken with anyone (thankfully not to often) they have been so helpful and very friendly. Take time to explain everything too. Reviewed on: 20th August 2026
stephanie g's avatar
stephanie g

Expensive for old dogs.

5
Expensive for old dogs. Good communication with my vet, online documents. Reviewed on: 20th August 2026
Vlasta's avatar
Vlasta

Great communication

5
Whenever I've had to speak with them they are very supportive Reviewed on: 16th July 2026
Wilf C's avatar
Wilf C

I've been paying lifetime insurance for my 12yo dog...

4
I've been paying lifetime insurance for my 12yo dog since he was about 12 weeks old. A year ago I found out he had a heart murmer. They paid for the ultrasound and up to £1,000 meds per year, minus the excess and co-pay, which I was aware of. I dropped a star because my renewal next month has gone up by £20pm. I'm assuming they will pay another £1,000 towards the meds starting in May. Reviewed on: 20th April 2026
Jacky R's avatar
Jacky R

Helpful, friendly and easy to understand information...

5
Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

£50 a month premium got me £11 back on a £491 claim

1
Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn’t go to town on the services on offer from the vet and the total cost of euthanasia and cremation came to £491. We submitted a claim and after all the deductions and exclusions Animal Friends pay me £11 back. I paid £50 a month in premiums and, while I appreciate the company isn’t a charity, this seems poor return. It’s an emotional time and it feels kick being kicked when low. Reviewed on: 29th September 2025
MP's avatar
MP

No friends of animals here!

1
No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through and I did what any normal person would do and compare - I got a better deal with them on a comparison site. Went with them again… started the policy for when the old one finished (01/08/25) I received an email on the 1st August stating my policy was LIVE. Didn’t think anything of it, took my dog to the vet’s for a lump (has a few fatty ones so wanted to check new one) I took him on the 14th August. He needed biopsy done, so I called to find out my excess to which the lady said he wouldn’t be covered. I then asked why and she said because I was in a 14 day cooling off period (I was 7hours away from it being 15th day!) I said I had been with them for years to which she said because I took out a new one on a comparison site it started again. I then called back again to further the complaint - to which they said the cooling off period was to protect loyal customers!!! I said I had been with them as they can see for over 5 years!!!! The lump ended up being the dreaded cancer, and so far has cost us £2350.49 to help our dog out. To which the insurance company have closed my complaint blaming the comparison site for its wording!!!! I will be taking this to the ombudsman also. I do not know how they can send you an email stating your insurance is live.. when it is NOT!!! There is also no wording on said email to state there is a cooling off period!!!! DO NOT USE THIS INSURANCE - they will not help in your time of need!! Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B

Excellent Pet Insurance

5
Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communication is excellent Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Supported when our dog had behavior issues

5
Supported us when our dog had behavior issues Reviewed on: 5th September 2025
Rhonda S's avatar
Rhonda S

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