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Animal Friends: Pet insurance reviews

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4.66
Based on 643 reviews, last reviewed 29th Sep 2025
300% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (643)

£50 a month premium got me £11 back on a £491 claim

1
Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn’t go to town on the services on offer from the vet and the total cost of euthanasia and cremation came to £491. We submitted a claim and after all the deductions and exclusions Animal Friends pay me £11 back. I paid £50 a month in premiums and, while I appreciate the company isn’t a charity, this seems poor return. It’s an emotional time and it feels kick being kicked when low. Reviewed on: 29th September 2025
MP's avatar
MP

No friends of animals here!

1
No friends of animals here! They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through and I did what any normal person would do and compare - I got a better deal with them on a comparison site. Went with them again… started the policy for when the old one finished (01/08/25) I received an email on the 1st August stating my policy was LIVE. Didn’t think anything of it, took my dog to the vet’s for a lump (has a few fatty ones so wanted to check new one) I took him on the 14th August. He needed biopsy done, so I called to find out my excess to which the lady said he wouldn’t be covered. I then asked why and she said because I was in a 14 day cooling off period (I was 7hours away from it being 15th day!) I said I had been with them for years to which she said because I took out a new one on a comparison site it started again. I then called back again to further the complaint - to which they said the cooling off period was to protect loyal customers!!! I said I had been with them as they can see for over 5 years!!!! The lump ended up being the dreaded cancer, and so far has cost us £2350.49 to help our dog out. To which the insurance company have closed my complaint blaming the comparison site for its wording!!!! I will be taking this to the ombudsman also. I do not know how they can send you an email stating your insurance is live.. when it is NOT!!! There is also no wording on said email to state there is a cooling off period!!!! DO NOT USE THIS INSURANCE - they will not help in your time of need!! Reviewed on: 26th September 2025
Rachel B's avatar
Rachel B

Excellent Pet Insurance

5
Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communication is excellent Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Supported when our dog had behavior issues

5
Supported us when our dog had behavior issues Reviewed on: 5th September 2025
Rhonda S's avatar
Rhonda S

The payments are reasonable & the vet can fill in ev...

5
The payments are reasonable & the vet can fill in everything online, so no paying uofront & claiming back! I particularly love how they donate to various small animal charities, too....! Reviewed on: 5th September 2025
Fiona G's avatar
Fiona G

Quick and easy to claim

5
Quick and easy to make a claim. Our vets can make the claim directly and they are quick to accept and then approve the payment. If it's declined it's clearly explained why. If they don't pay the whole amount, again it's clearly explained. When our cat had a severe illness and was admitted to hospital, we informed them ahead of the claim a d they were very kind and understanding. They reassured us the claim would be processed. Reviewed on: 5th September 2025
Nicola C's avatar
Nicola C

Been with animals friends for 7 years now , 6 years...

5
Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter of days. Great communication all round great company Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Good value cover

5
Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025
David C's avatar
David C

First time we've insured with Animal Friends, accide...

4
First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Reviewed on: 1st October 2024
CatWoman's avatar
CatWoman

Easy journey to purchase, clear documents, helpful c...

5
Easy journey to purchase, clear documents, helpful content, good value. Reviewed on: 9th September 2024
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Tricia Davies

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