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Animal Friends: Pet insurance reviews

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4.71
Based on 637 reviews, last reviewed 9th Jun 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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See only 5 star reviews
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6%
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0%
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3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (637)

Willing to listen

4
Annual premium raised by a staggering 62%. By discussing the policy and making minor tweaks we were able to continue with a 15% increase. Reviewed on: 29th August 2023
val's avatar
val

peace of mind

5
our cat is a sphynx indoor cat and needs special care , luckily I haven't had to use our cat insurance yet as he has been healthy so far, but it just gives me peace of mind to know if anything happens my cat 's health bill will be covered . friendly staff at the other end of the phone and special offers are just a bonus. , I will recommend this pet insurance to friends and family . Reviewed on: 25th August 2023
Pascale Pollier's avatar
Pascale Pollier

Quick, cost-effective care

5
Our 11-year old cat had to undergo a couple of surgeries and required several rounds of medication. Claiming on our insurance was so straight-forward, the policy schedule was clear about what was and was not covered, and the decision was made quickly with funds disbursed within a few days. We're very happy and will continue to use Animal Friends for our pets! Reviewed on: 24th August 2023
nat's avatar
nat

Never use animal friends

1
They will not help when it comes to big claims Reviewed on: 24th August 2023
luke evans's avatar
luke evans

Poor Service, High Excess and Enigma of Small Print

1
Website frequently unusable - does not work in Chrome at-all, spotty using Edge. Significant problem given all insurance documents are held on there. Once you actually get into the documents you'd need the NSA to decode the small-print and discover virtually nothing is covered, and what is covered has such a high excess (beyond the headline excess stated at point of purchase) as to be useless. Reviewed on: 23rd August 2023
tothepoint's avatar
tothepoint

Clue is in the name

5
Great product, good customer service and a real sense they care about you and your pets Reviewed on: 18th August 2023
Harry Randerson's avatar
Harry Randerson

Great insurer who walk the talk

5
Great to know a business that has true purpose and lives and breathes it in everything they do Reviewed on: 11th August 2023
Roger Brown's avatar
Roger Brown

Fantastic support when you need it most

5
So pleased to have Animal Friends on my side when things turn bad. They are so supportive and payment is so fast, at a time when money is at its tightest. Thank you all so much Reviewed on: 11th August 2023
Jen's avatar
Jen

Just Pawfect

5
I have had first hand experience of other Pet Insurance Providers and I can say without doubt Pet Friends is simply the best provider. I have not had to make a claim but I did need to use their online Vet Service which was completely reassuring. I cannot praise them enough and have recommended them to all my fellow pet owners Reviewed on: 11th August 2023
Joanne Hainsworth's avatar
Joanne Hainsworth

Excellent, no hassle

5
I had to have regular treatment for my 14 year old lab. My vets claimed directly absolutely no hassle to me. I have now insured my new puppy (having lost my boy) with animal friends. Wouldn't use a anyone else!!!! Reviewed on: 10th August 2023
Karen Bailey's avatar
Karen Bailey

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