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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Great service

5
My claim was dealt with swiftly and compassionately Reviewed on: 10th October 2023
Yvonne Wood's avatar
Yvonne Wood

Terrible

1
Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

Low-cost insurance for peace of mind

5
Low cost insurance for peace of mind Reviewed on: 6th October 2023
Amy J's avatar
Amy J

Hidden caps

1
As a customer, how am I meant to know the average price charged in the UK - my vet charges what they charge and I cannot control that!? Reviewed on: 27th September 2023
Susan B's avatar
Susan B

Poor service throughout

2
My experience with animal friends has not been great at all. Its been poor from the start and they certainly are not very 'Animal Friendly'. They entice you in with the charity work they do, but how much have they actually given nowadays.? My claims process was a nightmare and they declined it. I had to raise a complaint to get this reviewed which they changed their mind. Obviously not experienced at the assessor stage. Reviewed on: 21st September 2023
PatricaLowe's avatar
PatricaLowe

Awful and do not care

5
My little puppy was sadly hit by a car - they did not pay basically saying I was an awful owner and it was all my fault Reviewed on: 20th September 2023
Peter M's avatar
Peter M

Dog insurance

5
Reasonable price fir pet insurance with 24/7 online consult inclided. Reviewed on: 18th September 2023
Jubert Domingo's avatar
Jubert Domingo

Willing to listen

4
Annual premium raised by a staggering 62%. By discussing the policy and making minor tweaks we were able to continue with a 15% increase. Reviewed on: 29th August 2023
val's avatar
val

peace of mind

5
our cat is a sphynx indoor cat and needs special care , luckily I haven't had to use our cat insurance yet as he has been healthy so far, but it just gives me peace of mind to know if anything happens my cat 's health bill will be covered . friendly staff at the other end of the phone and special offers are just a bonus. , I will recommend this pet insurance to friends and family . Reviewed on: 25th August 2023
Pascale Pollier's avatar
Pascale Pollier

Quick, cost-effective care

5
Our 11-year old cat had to undergo a couple of surgeries and required several rounds of medication. Claiming on our insurance was so straight-forward, the policy schedule was clear about what was and was not covered, and the decision was made quickly with funds disbursed within a few days. We're very happy and will continue to use Animal Friends for our pets! Reviewed on: 24th August 2023
nat's avatar
nat

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