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Animal Friends: Pet insurance reviews

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4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Hidden caps

1
As a customer, how am I meant to know the average price charged in the UK - my vet charges what they charge and I cannot control that!? Reviewed on: 27th September 2023
Susan B's avatar
Susan B

Poor service throughout

2
My experience with animal friends has not been great at all. Its been poor from the start and they certainly are not very 'Animal Friendly'. They entice you in with the charity work they do, but how much have they actually given nowadays.? My claims process was a nightmare and they declined it. I had to raise a complaint to get this reviewed which they changed their mind. Obviously not experienced at the assessor stage. Reviewed on: 21st September 2023
PatricaLowe's avatar
PatricaLowe

Awful and do not care

5
My little puppy was sadly hit by a car - they did not pay basically saying I was an awful owner and it was all my fault Reviewed on: 20th September 2023
Peter M's avatar
Peter M

Dog insurance

5
Reasonable price fir pet insurance with 24/7 online consult inclided. Reviewed on: 18th September 2023
Jubert Domingo's avatar
Jubert Domingo

Willing to listen

4
Annual premium raised by a staggering 62%. By discussing the policy and making minor tweaks we were able to continue with a 15% increase. Reviewed on: 29th August 2023
val's avatar
val

peace of mind

5
our cat is a sphynx indoor cat and needs special care , luckily I haven't had to use our cat insurance yet as he has been healthy so far, but it just gives me peace of mind to know if anything happens my cat 's health bill will be covered . friendly staff at the other end of the phone and special offers are just a bonus. , I will recommend this pet insurance to friends and family . Reviewed on: 25th August 2023
Pascale Pollier's avatar
Pascale Pollier

Quick, cost-effective care

5
Our 11-year old cat had to undergo a couple of surgeries and required several rounds of medication. Claiming on our insurance was so straight-forward, the policy schedule was clear about what was and was not covered, and the decision was made quickly with funds disbursed within a few days. We're very happy and will continue to use Animal Friends for our pets! Reviewed on: 24th August 2023
nat's avatar
nat

Never use animal friends

1
They will not help when it comes to big claims Reviewed on: 24th August 2023
luke evans's avatar
luke evans

Poor Service, High Excess and Enigma of Small Print

1
Website frequently unusable - does not work in Chrome at-all, spotty using Edge. Significant problem given all insurance documents are held on there. Once you actually get into the documents you'd need the NSA to decode the small-print and discover virtually nothing is covered, and what is covered has such a high excess (beyond the headline excess stated at point of purchase) as to be useless. Reviewed on: 23rd August 2023
tothepoint's avatar
tothepoint

Clue is in the name

5
Great product, good customer service and a real sense they care about you and your pets Reviewed on: 18th August 2023
Harry Randerson's avatar
Harry Randerson

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