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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
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Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Really good competitive quote

4
This is the second year i have chosen Animal Friends for my pet insurance. The quote was very competitive even on renewal ( we all know the price shoots up when renewal time comes around) . I rang them up and had a really good customer assistant on the end of the line. She made sure my cover was what i needed and even managed to shave a little off my already decent quote. I would recommend them . Reviewed on: 28th March 2016
Rebecca Madge's avatar
Rebecca Madge

extortionate insurance renewals

1
I had my boy as a pup.his premium was £56 a month.used this firm fir my last dog and they were fine,no excessive hikes in premiums and though my boys premium was double l was fine with it. My boy was unlucky first year he had elbow and hip surgery done. His renewal premium went up to £116 a month. Could just afford it but second year throat operation and then we found out at 19 months old he had terminal inoperable cancer. we were so glad we had insurance so we could give him good quality of life. His second renewal came in at £406 a month £5000 a year! !!! Now if l had no mortgage l would have done my bestt but we couldnt afford that. Despite numerous phone calls as they knew he was terminally ill and at best we only had a year left with him, they refused to budge and told me the price on the website was only for healthy pets. My boy was pts at 26 months old, we couldnt afford the extortionate renewal. In less than a year it had gone up 728% . My policy was lifetime cover and a top one. Avoid like the plague as if your pet becomes ill they will sting you for it when renewal comes around as they know you cant go elsewhere with a pre eexisting condition. Not helpful or ethical,like to look good but fall short on customer service. Reviewed on: 1st January 2016
Victoria Holt's avatar
Victoria Holt

cheap and good for emergency cover. wouldn't use them if I could choose not as they have not been helpful

3
If you ask questions they refer you to the website. If you want help they refer you to the website and so on and so forth. Okay for emergency cover but no good if you like the human touch Reviewed on: 25th November 2015
Karen Marriott's avatar
Karen Marriott

All was ok until I was made aware that once your dog is over 8 they make you pay a large percentage of the bill, plus the excess!

3
Relying on the vet completing and returning the claim is not helpful. Some vets charge a fee to do this! That really annoys me! Paying upfront is difficult when income is low. Reviewed on: 25th November 2015
Christine Pedder's avatar
Christine Pedder

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