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Animal Friends: Pet insurance reviews

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4.71
Based on 637 reviews, last reviewed 9th Jun 2025
100% increase in 5 star reviews
in the past 90 days
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (637)

Border Collie

5
Settled on Animal Friends after a couple of years of supermarket pet cover. No comparison thanks to superb help line support and fair pricing. Only had one claim during the life of our collie but it was handled smoothly and after the initial contact directly with the vet. Reviewed on: 6th June 2018
Dee's avatar
Dee

Cancelled Multi Pet with no advance Notice

3
I've been with AF for 5 years and have 3 policies . This year our policy prices shot up and when I enquired why they have decided no multipet. As 2 of my cats have ongoing illness I have been forced to remain with them and pay the extortionate price. Reviewed on: 4th April 2018
Kristy Leanne Brown's avatar
Kristy Leanne Brown

Quick and easy

4
Easy to take out, inexpensive premiums. Reviewed on: 9th February 2018
Krg123's avatar
Krg123

They really care!

5
No matter what my enquiry they’ve always been super happy to listen and help. Their policies are clear and straightforward. I love that I also get a discount by having multiple pets insured too. Reviewed on: 18th November 2017
KH's avatar
KH

Great Value

5
I have for dogs so insurance can be expensive, however Animal Friends prices are very competitive and offer great value for money. They also provide 'all of life' cover which is essential if your pet gets diagnosed with a life long condition. My youngest dog, Bess ( a 3 year old black labrador) has just been diagnosed with osteoarthritis and will need lifelong treatment but I know that I will always be able to finance her treatment as Animal Friends don't end your cover after a year! Reviewed on: 30th September 2017
Flynn Rebecca's avatar
Flynn Rebecca

Great insurance

5
Great cover for your fur babies! Reviewed on: 25th September 2017
Rheanna Seddon's avatar
Rheanna Seddon

Good value

5
not had to make a claim but good value for dog insurance Reviewed on: 23rd September 2017
Naomi Richardson's avatar
Naomi Richardson

An insurance company who won't let you down

5
I have been very impressed with Animal Friends insurance company since I have been using them (around 5 years) They are a no nonsense, plain speaking company with friendly and professional staff and policies to suit all situations and budgets. I have needed to use them once during this time and they were very efficient and they were also very sympathetic and caring when one of dogs died. I would and have recommended them to pet owning friends and family. Reviewed on: 17th September 2017
Katy Wright 's avatar
Katy Wright

Paid my claim super fast directly to my vet

5
My little cat broke his tail and needed several operations. The bill was quickly mounting up to over£800 which I didn't have at the time. Animal friends dealt with everything and unlike other insurance companies, they paid my vet directly,after each operation, leaving me stress free, to concentrate on getting my moggy better. Reviewed on: 15th September 2017
Deborah Windley's avatar
Deborah Windley

Thankfully not had dealings with insurance yet

3
Not enough interaction with current insurer to make a judgement. Fingers crossed I either don't need to apply, or don't have to battle with them. Reviewed on: 23rd August 2017
Eirlys Griffith-Read's avatar
Eirlys Griffith-Read

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