helpucover Pet Insurance Reviews

  Ratings based on 7 reviews       Last review 4 years ago    
  Visit website

helpucover offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurnace company, Smart Money People is the place for independent...

READ MORE

helpucover offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurnace company, Smart Money People is the place for independent helpucover pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own helpucover pet insurance reviews to help other pet owners to find out what life as an helpucover pet insurace customer is really like.

Overall Rating

Good

1

2

3

4

5

helpucover Review Insight

What are people saying in their reviews?

Skills & Knowledge

86% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Phone

Consumer Credit Awards
Voting in the Consumer Credit Awards 2021 is now open!VOTE NOW

Your Pet Insurance Reviews

7 reviews

Review helpucover's Pet Insurance now

Really grey company.

Took my car insurance out with them and they were great. Would definitely recommend.

Reviewed on 24th April 2017
Clayton Wiehahn Williams's avatar
Clayton Wiehahn Williams
Get Product

terrible

I have insurance with them 3 years, first year - £13/month then increased to £17 and now £40 monthly!!!!!!

Reviewed on 30th October 2016
Martha's avatar
Martha
Get Product

Mixed Experience

I really used to like this company, we made a claim a few years ago and I was impressed by their service. HOWEVER ... Our annual renewal has just come up and the premium has been increased by over 40% with no change in our circumstances or any claims... Read more

I really used to like this company, we made a claim a few years ago and I was impressed by their service. HOWEVER ... Our annual renewal has just come up and the premium has been increased by over 40% with no change in our circumstances or any claims in the last 18 months. I queried this and the advisor seemed as baffled as me, he listed the factors that can increase premiums but agreed that none seemed to apply in our case. They were unable/unwilling to review the quote but advised me to cancel my existing policy and start again as a new customer. The new premium was 50% less than the renewal quote. Same dog, same policy but now the premium is half price - this makes no sense to me at all. The original adviser was polite and friendly but his colleague on the quote line was the opposite - reminded me of the "computer says no" character in Little Britain. They also claimed my dog has a condition which she doesn't and which my vet is happy to confirm is not the case but they have misinterpreted the information the vet sent regarding our previous claim and simply refuse to admit they are mistaken. I see another reviewer had a similar experience. Such a shame as I thought I had found a good company but they are only interested in new business at the expense of existing customers.

Reviewed on 2nd September 2016
Annie Dorrington's avatar
Annie Dorrington
Get Product

Pet Insurance Reviewer

On the run up to Christmas last year my cat just isn't right, a bit mopey, didn't want to go outside, off food etc, but though we will leave it a few days and wait and see. So of course its christmas morning my cat goes from not quite right to really... Read more

On the run up to Christmas last year my cat just isn't right, a bit mopey, didn't want to go outside, off food etc, but though we will leave it a few days and wait and see. So of course its christmas morning my cat goes from not quite right to really ill, poor boy wouldn't even get out his bed for catnip which normally he goes mad for! Emergency trip to the vet hospital in Glasgow and sure enough he had an infection, £800 on credit card later after blood tests and antibiotics and he is home in time to eat Christmas dinner with us. Luckily we had insurance otherwise it wouldn't not have been a very merry Christmas! But my boy was happy again and so were we.

Reviewed on 27th July 2016
Zoe Murray 's avatar
Zoe Murray
Get Product

Terrible!

I took cover out for my Weimaraner when she was a puppy. After 1 year I renewed the insurance, at which point the admin team made the mistake of cancelling the first years cover and taking out a second year on a separate cover.... Read more

I took cover out for my Weimaraner when she was a puppy. After 1 year I renewed the insurance, at which point the admin team made the mistake of cancelling the first years cover and taking out a second year on a separate cover.
When she needed cover for a blood test, the helpucover refused to cover the test and then proceed to add 4 conditions to her insurance policy! When I tried to explain the situation, I was fobbed off with rude staff.

Even after having a conversation with my vet, where she stated that the conditions they had put on her insurance policy were completely incorrect and they had misinterpreted everything which was stated in the vet records, they still refused to remove the conditions.

Please can I note that these 'conditions' stemmed from her biting her paw! She apparently has fore leg, hind leg and skin conditions!

These types of insurance companies put veterinary practice into very hard situations where vets don't like to write anything on their vets records because insurance companies hold this against you!

Please do not use this company; what comes across as being cheap at first glance is not! Cheap service is bad service!

Reviewed on 17th May 2016
madeline wallace's avatar
madeline wallace
Get Product

Hip operation

The insurance was purchase and I believe we would have cover if the dog at an accident... Read more

The insurance was purchase and I believe we would have cover if the dog at an accident
Unfortunely teddy was hit by a child scooter which discloated his hip some £4000 pound later, we found out the cover was for £500 and maximum of £2000 in any year per condition.
Helpucover.co.uk mission statement is "fill the gaps other insurance leaves behind"
This is a third party cover for dog
For pace of mind avoid this company at all cost

Reviewed on 9th February 2016
Colin Cox's avatar
Colin Cox
Get Product

Good level of cover, good customer service and not the most expensive premiums

We've been using Helpucover for our labrador since she was a pup. She's now 20 months old. Can't compare to other insurance companies, but we had one large claim for £900 in the first six months and it was processed quickly and without any quibble ... Read more

We've been using Helpucover for our labrador since she was a pup. She's now 20 months old. Can't compare to other insurance companies, but we had one large claim for £900 in the first six months and it was processed quickly and without any quibble and our premium only went up by £3 a month at renewal date. We pay about £41 a month and live in London. We have the highest level of cover called Premier Lifetime. From my experience so far, I would recommend.

Reviewed on 24th November 2015
Thomas's avatar
Thomas
Get Product