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Animal Friends: Pet Insurance reviews

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4.74
Based on 636 reviews, last reviewed 12th Feb 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025
David C's avatar
David C

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (636)

Pedro Caetano

5
It is gracious to bet on these little animals because they are reliable. Reviewed on: 17th December 2018
Miguel Silva's avatar
Miguel Silva

Great all round insurer

5
Never had a problem with animal friends insurance. Was referred to this company by a friend and I'll always recommend this company .. it is one of the company's that offers life time insurance Reviewed on: 22nd September 2018
Rachel Golden's avatar
Rachel Golden

READ THE SMALL PRINT

2
Whilst they have always paid up quickly please note the excess and the fact that when you pet is 9+ you have to pay 35% of any claim. Reviewed on: 22nd September 2018
Anna Zilpah's avatar
Anna Zilpah

Rubbish - wouldn't give them any stars if it was an option - I'd give minus if I could

1
I have 2 labs who both developed warts/growths on the eyes that eventually needed removing. On checking with AF they said I could go ahead to get them removed. One dog they paid out a limited amount of money, - deducting money because she is over 8 years old so I was out of pocket and the second dog, because I had taken her to the vets previously for the vet to LOOK at the eye wart back in 2016 (when it was very small and the vet advised me to leave it alone as it wasn't bothering her and to wait and see if it got any bigger) they said I had gone over the 365 days period and refused to pay my claim at all. They are also excluding any eye growths from the "new" year. AF say that their policies are annual policies so if you have consulted the vet over an illness or injury and take their professional advice and leave it but keep an eye on it they will either deduct 2 lots of excess or refuse to pay altogether. It strikes me that this also means that if your dog has a serious or long term condition they will NEVER be covered for more than 12 months and of course it is then very difficult to find an insurer to cover an existing issue - so better to start with an insurer who provides continuous cover rather than 1 year policies. With my one dog they said they would deduct money because a cyst she had removed wasn't cancerous but I don't know how the hell they expect you to find that out without removing it. I'm still fuming! Don't bother with them they're rubbish! I have been with them for a number of years but fortunately never had to claim before - and I would have been financially MUCH better off just putting the premiums into an account and using that money to pay for this. Needless to say that I will be cancelling both policies. They have some really dreadful reviews online on other sights - so well worth checking them all before taking a policy with them. Reviewed on: 21st September 2018
Richard's avatar
Richard

Brilliant

5
After getting my daughter a kitten I did the usual insurance micro chipping etc. Poor tinker fell and badly broke her leg. Animal friends paid out quickly directly to the vet. Answered any queries I had. Sent me paperwork when asked and friendly staff. Tinker needed more surgery as metal pins dislodged. Again paid out quickly and directly to the vets. Policy has not suddenly jumped up over the years either as a result of claims. Reviewed on: 7th September 2018
Josiet88's avatar
Josiet88

Amazing company

5
The call center agents are very easy to deal with and they really explain the policies to you. Reviewed on: 4th September 2018
mike's avatar
mike

Fantastic price for great cover

5
Had a fantastic quote for same cover as I had elsewhere but for half the price. I have 3 dogs Reviewed on: 8th August 2018
Kay's avatar
Kay

Does the job

4
Great value for money and no complaints Reviewed on: 17th July 2018
Amy Parry-Jones's avatar
Amy Parry-Jones

Fantastic prices!!

5
I joined a few weeks ago for my 2 dogs and it cost less than £10 for the both of them. Straightforward and easy online application. Reviewed on: 9th June 2018
Sandra Jo Siddall's avatar
Sandra Jo Siddall

Border Collie

5
Settled on Animal Friends after a couple of years of supermarket pet cover. No comparison thanks to superb help line support and fair pricing. Only had one claim during the life of our collie but it was handled smoothly and after the initial contact directly with the vet. Reviewed on: 6th June 2018
Dee's avatar
Dee

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