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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Friends to animals

4
A recent visit to the vets lead to a sizeable , unexpected bill. Animal friends dealt with it and paid out in a reasonably timely manner. Reviewed on: 25th July 2019
Black pooch's avatar
Black pooch

Supports animal charities

5
Chose this insurance company because they help to support animal charities Reviewed on: 24th July 2019
Gwen Stanley's avatar
Gwen Stanley

Efficient and fast paying

4
Received updates via text and email and communication was quick. Reviewed on: 7th July 2019
Rachellouise's avatar
Rachellouise

Great

5
They're easy to deal with and good value for money. Reviewed on: 6th July 2019
Amy Parry-Jones's avatar
Amy Parry-Jones

cheaper than others but that's about it so far

2
People over the phone dont seem to understand veterinary conditions and how things are not interlinked, and despite a vet also confirming this - anything to put exclusions on policy, so far very dissapointed Reviewed on: 6th July 2019
HappyGal's avatar
HappyGal

Good

3
They love animals and so do I - my dog is my world Reviewed on: 3rd July 2019
hanncapp's avatar
hanncapp

Stress free insurance

5
My dog was very ill , we had only been with Animal Friends for 9 months but they couldn't have been more helpful. They paid my vet the full limit of my insurance - £3000 within 2 days of being asked. It meant so much that I didn't have to worry about the cost of his treatment. Best insurers I've ever been with and the only ones I will use from now on. Reviewed on: 2nd July 2019
Kim Welsh's avatar
Kim Welsh

Quick to exclude

3
Good price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request it, get a vet's history and generally jump through a whole load of hoops. I do sometimes query whether honesty is always the best policy in these circumstances Reviewed on: 10th February 2019
Christine Evans's avatar
Christine Evans

buldog

4
cainele este cel mai bun prieten al omului Reviewed on: 30th January 2019
velicu's avatar
velicu

Good bank,recomand it

5
I never had problems with this bank Reviewed on: 30th January 2019
Bogdan Macovei's avatar
Bogdan Macovei

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