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AllClear reviews

AllClear Travel Insurance logo
Rated Excellent • 4.83/5

AllClear reviews

Verified business Last reviewed within 14 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 6,903 product reviews

Average score of 4.83/5
5 star
89%
4 star
9%
3 star
1%
2 star
0%
1 star
1%
Reviews for AllClear have trended positively over the past 90 days

AllClear makes travel insurance straightforward and friendly, especially for those with medical conditions, offering clear policies and helpful staff. Many find the online and phone processes easy and appreciate the peace of mind the cover provides. However, some feel the premiums can be steep, especially on renewal, and claim handling has been a mixed bag with delays and frustrations reported.

Positive themes

  • AllClear’s customer service is friendly, helpful and makes insurance easy to understand.
  • The online application and renewal process with AllClear is simple and quick to complete.
  • AllClear covers pre-existing medical conditions well and offers peace of mind when travelling.

Negative themes

  • Renewal premiums often rise sharply making loyal customers consider leaving AllClear.
  • Claims handling can be slow and stressful with poor communication from AllClear’s claims team.
  • Cancellation cover is not included by default and caused disappointment and lost money.
Summarised by AI
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About AllClear

AllClear is an award-winning travel insurance provider for customers with pre-existing medical conditions.

With over 20 years’ experience, AllClear’s mission is to help anyone with medical conditions to get the insurance they want and need. AllClear work with several large medical charities including Diabetes UK, Stroke Association and Motability.

AllClear provide all types of policies to cover most trips.

AllClear at a glance

Contact details

Phone
0808 281 2270
Main address
AllClear Insurance Services Limited, AllClear House 1 Redwing Court, Ashton Road, Romford, Essex RM3 8QQ
Social media

Reviews for AllClear

Showing 11 of 6903 company reviews • Last reviewed within 14 days

Claims nightmare

Travel insurance • 22nd April 2026

Firstly, the sales side of AllClear are excellent. However, if you are unfortunate enough to make a claim then it is a nightmare. AllClear sub... Firstly, the sales side of AllClear are excellent. However, if you are unfortunate enough to make a claim then it is a nightmare. AllClear sub contract claims to Gallaher Basset and they are totally useless.. Their modus operandi is to stretch out all claims by asking for more information every 7 days until you are totally frustrated. AllClear are no better as their customer care team are toothless. For reasons only known to them they have escalated my claim to Zurich Insurance and they are quoting a response team of 6-8 weeks. Everything to do with claims is hopeless . Avoid them at all costs. Read more Read less

{"display":"Neil M","full_name":"Neil M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
Reply from AllClear
Good morning, Neil, Thank you for taking the time to share your feedback. I’m sorry to hear that your recent claims experience has not met the standard we aim to provide. To help us look into this for you, please email [email protected] with your full name, claim number and address. Once we have these details, we’ll liaise with our claims team to review your case and work towards a resolution. Kind regards, Reece
27th April 2026
AllClear

Cover was exactly what I wanted at a great price

Travel insurance • 2nd January 2026

Cover was exactly what I wanted at a great price

{"display":"Russ","full_name":"Russ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    It takes 5 working days to get a response to an emai...

    It takes 5 working days to get a response to an email and it took numerous emails phone calls and complaints to get my claim... It takes 5 working days to get a response to an email and it took numerous emails phone calls and complaints to get my claim resolved over 3 months in total ! The claims handling company ( Gallagher Basset ) are completely incompetent. I took out an annual policy but I’ve since written that off and gone with a different insurance company that I can trust Read more Read less

    {"display":"Steve W","full_name":"Steve W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Steve W 24th December 2025
  • 5/5

    Brilliant response from the company.

    Brilliant response from the company. Online application so easy to use.

    {"display":"Kevan McCormack","full_name":"Kevan McCormack","avatar":{"url":"\/assets\/uploads\/avatars\/users\/604659.png"}}'s avatar
  • 5/5

    EASY AND CLEAR FORMS

    when joining the forms are easy and very clear to understand and complete.

    {"display":"MalcolmR","full_name":"MalcolmR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    MalcolmR 30th October 2025
  • 5/5

    Fast efficient friendly informative

    Fast efficient informative friendly

    {"display":"Gaynor E","full_name":"Gaynor E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Gaynor E 27th October 2025
  • 4/5

    Flexibility

    Flexibility i.e. still cover when undiagnosed or awaiting surgery

    {"display":"Samantha ","full_name":"Samantha ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Samantha 23rd October 2025
  • 4/5

    No hassle experience

    No hassle experience but pre-existing medical conditions make it very expensive. Last year my partner was hospitalised but AllClear managed to arrange payment immediately.

    {"display":"John M","full_name":"John M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    John M 23rd October 2025
  • 5/5

    Peace of mind

    Felt real peace of mind with this insurance in place . I have quite a few medical conditions but the insurance covered them all

    {"display":"Anne H","full_name":"Anne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Anne H 20th October 2025
  • 5/5

    Travel with confidence

    We haven't had to make a claim, however we have quite a number of health issues, and AllClear allows us to travel far afield with confidence.

    {"display":"Mike H","full_name":"Mike H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Mike H 20th October 2025
  • 5/5

    I was unfortunate to have two medical occasions that...

    I was unfortunate to have two medical occasions that required cancellation of our cruise. The friendly, structured approach of Allclear operators ensured that ALL questions,... I was unfortunate to have two medical occasions that required cancellation of our cruise. The friendly, structured approach of Allclear operators ensured that ALL questions, even those seemingly not covered, were dealt with correctly. Both claims were fully sanctioned within 14 days. Read more Read less

    {"display":"John R","full_name":"John R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    John R 20th October 2025

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