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AllClear reviews

AllClear Travel Insurance logo
Rated Excellent • 4.71/5

AllClear reviews

Verified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 6,905 product reviews

Average score of 4.71/5
5 star
89%
4 star
9%
3 star
1%
2 star
0%
1 star
1%
Reviews for AllClear have trended negatively over the past 90 days

AllClear makes travel insurance straightforward and friendly, especially for those with medical conditions, offering clear policies and helpful staff. Many find the online and phone processes easy and appreciate the peace of mind the cover provides. However, some feel the premiums can be steep, especially on renewal, and claim handling has been a mixed bag with delays and frustrations reported.

Positive themes

  • AllClear’s customer service is friendly, helpful and makes insurance easy to understand. (41 mentions)
  • The online application and renewal process with AllClear is simple and quick to complete. (22 mentions)
  • AllClear covers pre-existing medical conditions well and offers peace of mind when travelling. (22 mentions)

Negative themes

  • Renewal premiums often rise sharply making loyal customers consider leaving AllClear. (6 mentions)
  • Claims handling can be slow and stressful with poor communication from AllClear’s claims team. (5 mentions)
Summarised by AI
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About AllClear

AllClear is an award-winning travel insurance provider for customers with pre-existing medical conditions.

With over 20 years’ experience, AllClear’s mission is to help anyone with medical conditions to get the insurance they want and need. AllClear work with several large medical charities including Diabetes UK, Stroke Association and Motability.

AllClear provide all types of policies to cover most trips.

AllClear at a glance

Contact details

Phone
0808 281 2270
Main address
AllClear Insurance Services Limited, AllClear House 1 Redwing Court, Ashton Road, Romford, Essex RM3 8QQ
Social media

Reviews for AllClear

Showing 11 of 6905 company reviews • Last reviewed within 7 days

Had a trip in Fuerteventura on a loose tile on the p...

Travel insurance • 23rd July 2026

Had a trip in Fuerteventura on a loose tile on the pavement outside the apartment i was staying at the staff took me to the... Had a trip in Fuerteventura on a loose tile on the pavement outside the apartment i was staying at the staff took me to the clinic 50 yards away I had a broken bone in my foot a toenail torn off and was bleeding from my toe elbow and wrist got 1310 euros came home and put a claim in after a week no claim form was sent out so done it online 2 months later and numerous emails later having sent them all the invoices and credit card payments still getting messed around be very wary Read more Read less

{"display":"Bobby Waldron","full_name":"Bobby Waldron","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1748330.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Steer Clear

Travel insurance • 18th June 2026

My wife and I were going on a river cruise with Saga and whilst I took Sagas included insurance (excellent) my wife used All Clear... My wife and I were going on a river cruise with Saga and whilst I took Sagas included insurance (excellent) my wife used All Clear which she has over many years. Just before our holiday I was taken to A&E and found to have heart failure. We cancelled the trip and Saga paid my claim on receipt of medical proof. After a month of sending various requested documents to Gallagher Bassett (who are supposed to deal with claims on behalf of All Clear) we are still awaiting settlement. My heart condition is not being improved by this delay and worry. As others have said, their sales team are superb but it all goes downhill should you claim. Even with a complaint you are told that it will be passed to Gallagher Bassett who no doubt will look at it ‘next week’ and decide what further documents they require Read more Read less

{"display":"Ian T","full_name":"Ian T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
Reply from AllClear
Good afternoon, Thank you for taking the time to share your feedback. I am very sorry to hear about your recent health circumstances and the impact this has had on your travel plans. I appreciate how distressing and frustrating it must be to experience delays and uncertainty during an already difficult time. I am also sorry to hear that your experience with the claims process has not met your expectations. Our claims are handled on our behalf by our specialist claims administrators, Gallagher Bassett, and I appreciate that delays in communication and document handling can add further stress when you are already dealing with personal health concerns. Please be assured that we take your comments seriously, and I will ensure your feedback is passed on to both the Claims Team and Gallagher Bassett for review and urgent follow-up. So that we can look into this further for you, we would be grateful if you could provide your policy or claim reference, your full name, postcode and the best number to reach you on to [email protected] so we can escalate the matter directly. Thank you again for bringing this to our attention, and I wish you and your wife all the very best. Kind regards, Liam
22nd June 2026
AllClear
  • 1.00/5

    Claims nightmare

    Firstly, the sales side of AllClear are excellent. However, if you are unfortunate enough to make a claim then it is a nightmare. AllClear sub... Firstly, the sales side of AllClear are excellent. However, if you are unfortunate enough to make a claim then it is a nightmare. AllClear sub contract claims to Gallaher Basset and they are totally useless.. Their modus operandi is to stretch out all claims by asking for more information every 7 days until you are totally frustrated. AllClear are no better as their customer care team are toothless. For reasons only known to them they have escalated my claim to Zurich Insurance and they are quoting a response team of 6-8 weeks. Everything to do with claims is hopeless . Avoid them at all costs. Read more Read less

    {"display":"Neil M","full_name":"Neil M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Neil M 22nd April 2026
  • 5.00/5

    Cover was exactly what I wanted at a great price

    Cover was exactly what I wanted at a great price

    {"display":"Russ","full_name":"Russ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Russ 2nd January 2026
  • 1.00/5

    It takes 5 working days to get a response to an emai...

    It takes 5 working days to get a response to an email and it took numerous emails phone calls and complaints to get my claim... It takes 5 working days to get a response to an email and it took numerous emails phone calls and complaints to get my claim resolved over 3 months in total ! The claims handling company ( Gallagher Basset ) are completely incompetent. I took out an annual policy but I’ve since written that off and gone with a different insurance company that I can trust Read more Read less

    {"display":"Steve W","full_name":"Steve W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Steve W 24th December 2025
  • 5.00/5

    Brilliant response from the company.

    Brilliant response from the company. Online application so easy to use.

    {"display":"Kevan McCormack","full_name":"Kevan McCormack","avatar":{"url":"\/assets\/uploads\/avatars\/users\/604659.png"}}'s avatar
  • 5.00/5

    EASY AND CLEAR FORMS

    when joining the forms are easy and very clear to understand and complete.

    {"display":"MalcolmR","full_name":"MalcolmR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    MalcolmR 30th October 2025
  • 5.00/5

    Fast efficient friendly informative

    Fast efficient informative friendly

    {"display":"Gaynor E","full_name":"Gaynor E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Gaynor E 27th October 2025
  • 4.00/5

    Flexibility

    Flexibility i.e. still cover when undiagnosed or awaiting surgery

    {"display":"Samantha ","full_name":"Samantha ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Samantha 23rd October 2025
  • 4.00/5

    No hassle experience

    No hassle experience but pre-existing medical conditions make it very expensive. Last year my partner was hospitalised but AllClear managed to arrange payment immediately.

    {"display":"John M","full_name":"John M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    John M 23rd October 2025
  • 5.00/5

    Peace of mind

    Felt real peace of mind with this insurance in place . I have quite a few medical conditions but the insurance covered them all

    {"display":"Anne H","full_name":"Anne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Anne H 20th October 2025

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