WPA Health Insurance reviews
WPA Health Insurance reviews
Review summary
People rate this company as Poor based on 26 product reviews
Latest positive rating
Top customer service and excellent health policy
Excellent policy with full coverage, including existing conditions, no limits. No stress when I needed surgery about policy coverage which is always a worry with... Excellent policy with full coverage, including existing conditions, no limits. No stress when I needed surgery about policy coverage which is always a worry with other providers. The customer service was the best I received from a health insurer, they even called post my surgery to check everything was ok. This provider is better than bupa and axa - and they actually care and go out of their way to help. Read more Read less
Latest negative rating
Awful and unlawful
I've been having an awful experience with WPA. I sprained my ankle within the time frame of my policy but based on an error by... I've been having an awful experience with WPA. I sprained my ankle within the time frame of my policy but based on an error by my GP, which was immediately amended a few days later (also on the notes I've provided them), they have unauthorised physiotherapy for my ankle. This in itself was very upsetting and it was decided just before Xmas, on the 23rd December. The previous treatment (one physio session) I had through them caused a massive injury to my knee. They were kind enough to authorise a specialist appointment as I was in horrific pain for over a week and unable to walk. I never had this issue before. The specialist asked for a MRI. He had to fill in a WPA report where he indicated this had never happened before. Not content with this WPA requested his clinical letter. As this referred to gym exercises that hadn't been recommended as they caused pain in my knee, they also asked for my medical notes, which I provided. No mention of knee or ankle issues prior to these. However they keep on asking for more information as there was a mention of an appointment with a rheumatologist for general inflammation in joints years ago. It's clear they do not want to authorise any more treatment/an MRI and as I am a private customer, and not an employee with huge benefits, they decided to discriminate against me. I have now complained several times to no effect. On 30th December they had a perverse pleasure in informing me they have up to 8 weeks to respond. Couldn't care less about the pain I'm in. What is the point of paying almost 3 thousand to get abused and ill treated like this?? I have regretted so much transferring my policy over to WPA. They're far worse than AXA, whose admin team is a mess but they respond to complaints and try to address the issues. These guys just leave you stewing... And in pain. I was under the impression they were great. Not to me, unfortunately. They have since replied to my complaint on Trustpilot saying they are reviewing this. I believe they will take 8 weeks as required by law and of course make me pay privately although they are in breach of my policy terms and conditions. I will never renew my policy with this company and regret I have transferred to them. Read more Read less
About WPA Health Insurance
WPA are a specialist UK not-for-profit health insurer offering award-winning health insurance solutions to individuals, families and companies of all sizes. They offer personal and business health insurance policies that have truly revolutionised healthcare in the UK.
Are you looking for the perfect insurance policy to keep you covered? Our WPA reviews can help you decide if they're the right insurer for you.
If you’re considering taking out Insurance with WPA, check out our reviews first. Find out which insurance policyholders have with WPA and how satisfied they’ve been so far. Learn more about the benefits of being a WPA member. All of this and more can be found in our WPA reviews.
Smart Money People is the place for WPA reviews. Read and write reviews to help increase trust and transparency in Financial Services.
WPA Health Insurance at a glance
Reviews for WPA Health Insurance
Showing 11 of 26 company reviews • Last reviewed within 14 days
Awful and unlawful
I've been having an awful experience with WPA. I sprained my ankle within the time frame of my policy but based on an error by... I've been having an awful experience with WPA. I sprained my ankle within the time frame of my policy but based on an error by my GP, which was immediately amended a few days later (also on the notes I've provided them), they have unauthorised physiotherapy for my ankle. This in itself was very upsetting and it was decided just before Xmas, on the 23rd December. The previous treatment (one physio session) I had through them caused a massive injury to my knee. They were kind enough to authorise a specialist appointment as I was in horrific pain for over a week and unable to walk. I never had this issue before. The specialist asked for a MRI. He had to fill in a WPA report where he indicated this had never happened before. Not content with this WPA requested his clinical letter. As this referred to gym exercises that hadn't been recommended as they caused pain in my knee, they also asked for my medical notes, which I provided. No mention of knee or ankle issues prior to these. However they keep on asking for more information as there was a mention of an appointment with a rheumatologist for general inflammation in joints years ago. It's clear they do not want to authorise any more treatment/an MRI and as I am a private customer, and not an employee with huge benefits, they decided to discriminate against me. I have now complained several times to no effect. On 30th December they had a perverse pleasure in informing me they have up to 8 weeks to respond. Couldn't care less about the pain I'm in. What is the point of paying almost 3 thousand to get abused and ill treated like this?? I have regretted so much transferring my policy over to WPA. They're far worse than AXA, whose admin team is a mess but they respond to complaints and try to address the issues. These guys just leave you stewing... And in pain. I was under the impression they were great. Not to me, unfortunately. They have since replied to my complaint on Trustpilot saying they are reviewing this. I believe they will take 8 weeks as required by law and of course make me pay privately although they are in breach of my policy terms and conditions. I will never renew my policy with this company and regret I have transferred to them. Read more Read less
Stay well clear
Took that long to pay the hospital for my Xray almost got a CCJ, there prices go up massively every year even if you do not claim, stay well away
Products from WPA Health Insurance
Showing all products offered by WPA Health Insurance
Health Insurance
by WPA Health InsuranceWPA is a specialist, not-for-profit health insurer, offering policies for individuals, families and businesses. There are a range of add-ons to choose from, including cancer care, therapy and winter sports...
Health Insurance
by WPA Health InsuranceWPA is a specialist, not-for-profit health insurer, offering policies for individuals, families and businesses. There are a range of add-ons to choose from, including cancer care, therapy and winter sports...
Dental Insurance
by WPA Health InsuranceOur WPA Health Insurance Dental Insurance reviews can help you to find out what life as a WPA Health Insurance customer is really like. And if you have experience of...
Dental Insurance
by WPA Health InsuranceOur WPA Health Insurance Dental Insurance reviews can help you to find out what life as a WPA Health Insurance customer is really like. And if you have experience of...
We are Smart Money People
Join 2 million active users who make better financial decisions with the power of reviews.
Create an accountProtecting trust by verifying companies and reviewers
The only site that specialises in financial services
Providing everyday people with a voice