They will spend days to build a case not to provide the private medical care, the underwriters dictate WPA. Go elsewhere, not worth the hassle.

When I first signed up for WPA, I was promised top-notch medical care and support. However, my experience has been far from satisfactory. Every time... When I first signed up for WPA, I was promised top-notch medical care and support. However, my experience has been far from satisfactory. Every time I contact their GP service, I am urged to see my personal GP instead. It begs the question - why am I paying for a service that constantly redirects me elsewhere? To make matters worse, the GPs that WPA collaborates with are a nightmare to deal with. Rude, dismissive, and lacking in basic bedside manners, they have left me feeling frustrated and abandoned. When I raised these concerns with my intermediary, Frank Coelho, he simply washed his hands off the matter, claiming that the GP service has nothing to do with WPA. Feeling utterly let down by the service, I am left with no choice but to write a scathing review to WPA. Their lack of accountability and poor quality of care have left me questioning the value of their services. It is a real shame that such a promising concept has turned out to be nothing more than a disappointment. Read more Read less

Expensive and poor service. Went to WPA about a problem with my knee. Had problems finding a specialist who would work with WPA. Then every... Expensive and poor service. Went to WPA about a problem with my knee. Had problems finding a specialist who would work with WPA. Then every step of the way yet another form is required to be completed by the specialist, slowing everything down, including authorisation for a scan. The phone app is also useless and simply complicates matters. Read more Read less

I would give 0 stars, but don't have that option so 1 star it is. I'm in need of surgery due to chronic knee pain,... I would give 0 stars, but don't have that option so 1 star it is. I'm in need of surgery due to chronic knee pain, but the invoices for my consultations have not been paid since late February. When I called, the person I spoke to was not particularly helpful and had a general "can't be bothered" attitude. Read more Read less

Competitively priced product and an easy claim process. I was satisfied.

I have WPA Health through work, I changed jobs last year and transferred my account from WPA to WPA in the new company. I spoke... I have WPA Health through work, I changed jobs last year and transferred my account from WPA to WPA in the new company. I spoke to them directly about a GP referral I had before the transfer to check it would still be covered, they confirmed that I was covered and was pre-approved for the claim. So far, so good...but then... Once I had my results, and the treatment option was given I went back to get authorisation. At this point, WPA suddenly had a change of tune and decided that "it had become apparent" that I had a referral from before the transfer and declined to approve any treatment and then also added a personal exclusion for my condition so I can never any treatment again. Ridiculous! If I had known I would have got a new referral but they SPECIFICALLY told me it was not an issue - until it benefits only them to use anything against you just so they don't have to pay out. Unfortunately, many of my colleagues have had similar negative experiences with WPA - avoid them. Read more Read less