Rachel A's community profile page

Write a review

Viewing profile for,

Rachel A

Total reviews written

Helpful marks given to their reviews

130

Times reviews seen

All reviews (1)

Review of the WPA Health Insurance, Health Insurance:

View on product page

Change their minds when it suits them

I have WPA Health through work, I changed jobs last year and transferred my account from WPA to WPA in the new company. I spoke to them directly about a GP referral I had before the transfer to check it would still be covered, they confirmed that I was covered and was pre-approved for the claim. So far, so good...but then... Once I had my results, and the treatment option was given I went back to get authorisation. At this point, WPA suddenly had a change of tune and decided that "it had become apparent" that I had a referral from before the transfer and declined to approve any treatment and then also added a personal exclusion for my condition so I can never any treatment again. Ridiculous! If I had known I would have got a new referral but they SPECIFICALLY told me it was not an issue - until it benefits only them to use anything against you just so they don't have to pay out. Unfortunately, many of my colleagues have had similar negative experiences with WPA - avoid them. Reviewed on: 5th March 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.