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Review of the WPA Health Insurance, Health Insurance:

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Be very careful with this company !

Be very careful with this company, I have been in financial services for 38 years, I also own another company which needed a PMI policy for myself and 1 employee and family therefore took a Family Office Policy out over 10 years with no complaints on cover however with hardly any claims at the premiums rocketed over the years. At renewal in Dec 2024 I informed WPA I would be looking elsewhere as the premium was too high, BUPA offered me a comparative policy for a third of the renewal premium saving me over £4000. I informed the WPA representative who then said hang we may be able to something else ! 24 hours later he beat the BUPA quote with a flexible benefits policy for no drop in the level of cover ! When I queried this with WPA they informed I wasn’t eligible for this plan as I only have 1 employee, the representative said that as I own 60% of the company I am classed as an employee therefore I qualify ? So here I am today still with WPA on the same cover paying 2/3rds less than last year - there has been no change in my company in the last 10 years so I made a complaint based around the duty of care at renewal to ensure I had the most cost effective plan for my needs. Their reply was a categoric no and take it to the Ombudsman which I am now doing. I estimate I have overpaid over £20,000 in unnecessary premiums due to their lack of care. BEWARE OF OVERPAYING ON A SCHEME WHEN OTHERS ARE AVAILABLE AND GET AN ALTERNATIVE QUOTE AT RENEWAL !! Reviewed on: 26th March 2025

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